3 (Three) Outage in Bishops Stortford, Hertfordshire, England

Seems I'll be upgrading to another Huawei mobile from @ThreeUK as Samsung has let me down once again on it's performance

Seems I'll be upgrading to another Huawei mobile from @ThreeUK as Samsung has let me down once again on it's performance

@ThreeUKSupport I'll be honest the service on 3 has gone down gradually and seems to get worse every year. Whatever the postcode or device. Thanks for the reply. Pixel 3a CM19 5QB

not had signal in my house on my phone since March @ThreeUK please sort your customer service out

@ThreeUK what is going on with ur data lately mine is being really slow and normally it’s very fast

I took out a mobile data plan with @ThreeUK on the promise that it was a one month rolling contract I could cancel any time. I spent 4 hours today trying to cancel the contract, even covid is no excuse for such appalling customer service.

@ThreeUK @dani_imvu My chat earlier in was never answered! Very poor service and they think it's a good time to put bills up!

@ThreeUK @dani_imvu My chat earlier in was never answered! Very poor service and they think it's a good time to put bills up!

@ThreeUKSupport This issue was over 12hrs ago. The issue happens every week or more on separate devices. Regular loss of 4G, which as I said causes a complete loss of home internet as your tech support advised to use 4G only. 3G barely usable during these outages. We are beyond basic faults here

Trying to get through to @ThreeUKSupport customer services on my phone is near impossible. Hung up after 15 minutes, 5 of those minutes the line was completely silent @ThreeUK

@ThreeUKSupport I really hope you at @ThreeUK can look into a whole raft of changes when it comes to outages and service status pages. The status for my postcode has remained in a degraded state for months. If you are to become a player in the home broadband sphere, you need to do a lot better!

@Three_Is_Broken @ThreeUKSupport I can relate to this tweet. They did work in my work area and since then it has been next to nothing. Although always 2 bars of 4G, the strength is poor at -117dbm.

@ThreeUKSupport I hope so because this is poor.

@ThreeUKSupport @ThreeUK WHAT THE HELL IS GOING ON WITH YOUR NETWORK!!!! HOW CAN YOU OFFER CUSTOMERS “UNLIMITED” DATA WHEN YOU CANNOT BLOODY USE IT! PATHETIC! I WANT TO LEAVE!!!!

@ThreeUK , i have tried for 10 days to transfer a number to you. Multiple messages on twitter and your company cannot help me. Disappointed doesn’t begin to cover it.

@ThreeUKSupport Don't know of anyone else having issues but this a black spot of service for sure. I am having issues elsewhere but they are known signal issues (Cambridge station, Shelford Station, etc) in good coverage areas I do get good speeds. 😭

@ThreeUKSupport CM23 and its a Huawei Mate 10 Pro and a few other devices. Even when I've got close to full 4G the speed are pretty bad and don't get me started on the connection between here and Cambridge when I'm on the train. Happy to send more info if needed.

@CaseyDoran @TalkTalk @thinkbroadband Still down due to broken fiber apparently. My phone data is crap in the flat here as well (thanks @ThreeUKSupport) so I can't even watch Netflix or YouTube and I've had to for a run. 😭

Spectacularly poor customer service from @ThreeUK @ThreeUKSupport after seeing unsolicited charges of £££ on my bill that have nothing to do with me! 😡😡😡🤬 Another long standing customer lost!!

@ThreeUK is a bad luck to @ChelseaFC **** switch to different sponsorships

@ThreeUKSupport I can’t use the social med webchat thingy you sent as I don’t know my three phone number as I had a WiFi box and I’m currently abroad where i can’t see if I have it written down somewhere

@ThreeUKSupport I do. But since I got this new phone and new updated contract the reception has been shockingly bad

@zefluis @ThreeUK They’re awful in London. I was on them for nearly a year and never got any signal.

@ThreeUK Hi I am trying login to my account but can't remember my password so I go to forget password and it still won't let me in.

@ThreeUKSupport Again? For what benefit? Are you going to give me another date for fixing the problem that won't happen? I've just been to the supermarket a couple of miles away and got 137mbit download on 5G. At home, 800ft away from a Three mast I've barely got a signal.

@ThreeUKSupport If you want to help me call me on 07813473632

@ThreeUKSupport No, every time I call 333 I get the same answer, I can’t help you but will transfer to to the right department. This I what I am told everyone I get to speak to 333 personnel

@ThreeUKSupport Got a better offer by coming as a new customer than you would offer me as an existing one. That's not great really is it. ...?