3 (Three) Outage in Broxbourne District, Hertfordshire, England

@ThreeUKSupport I have been trying to reset my password for my3 since yesterday and getting the same error at the email verification stage "MY3-CHANGE-EMAIL-RESPONSE-ERROR".. Can you help please?

Finally decided to leave @ThreeUK horrible service horrible staff avoid at all costs. I was a customer for over 6 years so trust me you can take my word for it.

@ThreeUKSupport @ThreeUK awful customer service. No desire to help. 2 months waiting, sent ID many times but all they want to do is send you into a chat facility who can’t do anything. Escalated to a complaint and they just cut you off.

@ThreeUK the level customer service is shocking when trying to help relatives with learning disabilities during lockdown. Barrier after barrier. I am sure other providers are much better. Can someone please contact me ASAP who can HELP.

@ThreeUKSupport hey I haven’t had any 3G or 4Gsince yesterday afternoon. Is there a problem?

@ThreeUKSupport 3.2mgps when you have informed me our home-fi issues have been resolved Not true service is useless as is the product, it is not fit for purpose Now instead of enjoying cycling on Eurosport I will be wasting more time on the phone to your tech department

@ThreeUK I don't understand why the third is always not or broken.

@ThreeUKSupport I can't seem to login on the app as it says my password is incorrect and when I try resetting my password I never get the email to reset.

@ThreeUK I am finding that I have paid for a service I just can’t use . The whole family are on 3 and it doesn’t work anymore. It is both when I am home and away it comes up no service? That’s the whole family too !

@ThreeUKSupport Hey guys. How do I make a formal complaint re: Michelle in your Scottish call centre, who just called me a liar and to “speak to my bank instead” after YOU have overcharged me? Is it true that you “don’t do refunds”? I would like MY money back. Thank you.

Whats up with @ThreeUK in my area? Wifi been so bad these last 2 weeks 😔 @ThreeUKSupport

So having just bought a @ThreeUKSupport PAYG SIM for my son as he's lost his phone, I can't register it online as it's down for technical maintenance but call the 0800 number. That's closed too. How do I get him sorted for school tomorrow? #Threeuk

@ThreeUK Why do 3G companies always have a network?

@ThreeUKSupport Sorry, but you're not being very helpful. It's quite straight forward. I'll say it again. I selected the £10 a month option but I've been put on a £15 a month plan. It's unacceptable. Can I just cancel the contract and I'll just go with somebody else.

@ThreeUKSupport charged £15. Can you please help me get this resolved. I still have the email. And have sent proof but no one has got back to me. Thank you. 2/2

@ThreeUKSupport Hi, I have a complaint open but no one seems to be interested in resolving the issue. Don't know if you can help? I received an email with options to renew my contract. The option I choose was 12gb for £10 a month for 12 months. However I am now being... 1/2

@ThreeUK when will esim be available on your network?

@ThreeUKSupport hi, my mobile number hasn’t transferred to my mew phone. No help int he phone customers support. Now one week over due for the switch and paying three for a service I can use

@ThreeUK hi, phone number should have transferred a week ago but hasn’t. Help line says tech problems. Will@I be paying for two services? Old@provider and you?

@ThreeUK your network is pathetic and horrible, in a place like Stratford Westfield I don’t get proper reception, just a rip off you guys are. I was made to leave lyca and coke to you by your cc at the store and now that person is just disappeared from the store. Not helpful

@biggerboat @ThreeUKSupport I have that problem indoor

@ThreeUKSupport been home an hour. Poor signal. Had to turn phone off and back 5 times. The H symbol was cut off 4 times

@ThreeUKSupport getting really terrible 4g speeds of 0.4 MBPS all this week.. compared to two weeks ago was getting 20MBPS+ , what is going on? CF5 area. I am unable to work from home using my iPhone 12's connection.

@ThreeUK Previously great 4g signal now non existent, only reason I renewed! No 5g sign & charged double for worse! Phone swapped out, waiting new SIM & expect a heavy discount. I also refuse to deal with incompetent fools in your India call centre telling me there is not a problem wtf?!

@mikeasharp @ThreeUKSupport @AQ74410 But the phone number generator doesn’t identify someone as a customer of a particular company. This did. Also a person doesn’t need to be identified for it to be a breach. Email addresses don’t identify an individual person but lists of them have classed as breaches in the past

@ThreeUKSupport Throughout the whole house. There is no signal at the kitchen, which is at the back. To get a bar, you will have to be by the front window or door. I can send you the postcode via DM

@ThreeUK what is going on with your 4G right now… it’s utter ****. If I stays like this till I upgrade I’ll be leaving to join another network.

@ThreeUKSupport I‘ve been having issues with indoor signal. Spoke with 2 different agents & asked me to switch off & switch on my phone. One also asked me to reset the network settings & will hold on as if d phone will not reboot! I’m fed up with this service & will have to move

@c_h_pugh @ThreeUKSupport Both VoLTE and WiFi Calling is available on Three PAYG it's just a matter if Three support the phone as you say due to firmware limitations

@ThreeUKSupport E1 has been horrible all week!