3 (Three) Outage in St Albans, Hertfordshire, England

@ThreeUKSupport @pompeyvw I have the same issue, Central London and nothing loads at all, also the same in other places in the U.K. Hardly can use unlimited data

@ThreeUK what’s happening to the network/internet. I can make phone calls but that’s it. No internet. Turned phone on and off multiple times. #networkissues #networkfail #nointernet

@ThreeUKSupport I don’t know how many times I can keep saying the same thing. There is no 4G, inside or outside, in CR2 8SY. I don’t care what your systems say. I’ve lived there since 2016 and have never ever ever ever got 4G there. Send your engineers there if you don’t believe me.

@dipen_nk @ThreeUKSupport No. I’ve contacted @ThreeUK via chat 4 more times and it looks like they are being ignorant of the issue.

@ThreeUKSupport This is not about outage, it is about a broken webpage not allowing us to turn on the feature you advertised! I’ve been to support chat many times and provided all the info. No one cares or acknowledges the issue!

@ThreeUKSupport how bad is your coverage in central London today three contract are due to be renewed having serious doubts of them quite a few years being a customer

@ThreeUKSupport There's a few, that's what I mean. I have poor coverage from n4 to central London and down.

@ThreeUKSupport I rang Three to get technical help and I can't remember which address I'm registered to. I haven't rang you guys in so long so forgot password too. My phone isn't receiving anything and really struggles to connect to anything. Advisor on the phone said they cant help cuz I failed

@ThreeUKSupport I want to update my address to my correct address. I'm not receiving any text messages with my new password. I even agreed to do a survey and that text didn't come through either. I want to update my address so I can get technical help so resolve my issues but can't!

@ThreeUKSupport That’s all I have been doing is speaking people on the phone. I would like the call recordings to take this further as I never had a live signed contract since November 2018! Now no responsibly on your side after agreeing to credit my account as I have it in an email and writing

@ThreeUKSupport All you need to do is to pass the information along with the screenshot to the developers to fix it. I’ve been to the chat 6 times already.

@ThreeUKSupport I've turned it off, and put it on airplane mode. Still not working

@ThreeUKSupport I’ve been calling (put on hold for half an hour) and trying to use the live chat since yesterday evening with no luck. Rubbish customer service

@dergal @ThreeUK @ThreeUKSupport Yes! My signal just disappears completely sporadically

@ThreeUK No service!

@ThreeUKSupport I thought it was yesterday... basically I have the same problems since May. thanks again!

Seems @ThreeUK is down as well atm.

@TheHodge @ThreeUK Three. It's a known problem though

@Johngs08 @ThreeUK Yeah I saw that, should get an automatic refund for a period without service.

@ThreeUKSupport what is the issue in Stevenage Area today no data. The service is getting worse constantly have to use 3G as no data on 4G

The Three mobile network is down. There's no word from them on Twitter and their status page is down 'for maintenance'. This is exactly how not to deal with an incident. #ThreeUK #threemobile

@ianbetteridge @ThreeUK Three has been down nationwide since midnight

@ThreeUK why is my service not working 😡

@ThreeUKSupport The signal issue has been an on going thing with three, I seem to have a poor connection even with full 4G, I’ve replaced my sim twice...

@ThreeUK signal is so terrible. I NEVER have decent 4G. Absolutely pathetic.

@ThreeUKSupport trying to use the chat feature on the app it’s not working

@ThreeUK please give me a decent reason for why your service is getting so bad. How do I keep finding myself in the middle of central London with up to 3 bars & yet no data! 🤬 And I’m sick of hearing “please bear with us as we try to roll out 5G. What the hell am I paying for!

@ThreeUKSupport London has always been busy but I've only had issues in the last 6 months. And the signal does not improve when I move around different areas in London either

@ThreeUKSupport No. My signal is shit in central london and I can't even load YouTube videos or google maps on 4g

So I went to @ThreeUK today to upgrade my phone, but it’s not worth it. I may aswell buy them handset from @Apple and keep sim only. At least that way I can ditch @ThreeUK if their signal stays this bad...

People of 🇬🇧 Please tell me a carrier to switch from the worst carrier of all times @ThreeUK

@ThreeUK your internet is way too slow in big 2019

@MrChrisPassey @scotthayesss @EE BOYS!!!! I’m on @ThreeUK sim only £15 a month #wtf

@ThreeUKSupport @Computer_999 Same shit i was told moved to sky now for some sort of stable connection just to game on. 22ping 10mbps download and 5mbps no breaks in the speed no speed loss at peak times tbh its not the best speeds but it works when i need it.

@Three_Is_Broken @ThreeUKSupport @ThreeUK The last excuse before that was, we are upgrading to 5G to it may effect service...

@ThreeUKSupport Can’t get in webchat. If that’s what you keep directing people to it’s pointless as there is never anyone available.

@ThreeUKSupport Almost everywhere now. I did pop instore to look for an upgrade, but don’t want to be stuck with a network I can’t use. I don’t really want to keep dropping down to 3G, I’m paying for 4G after all.

@VodafoneUK Thanks. It’s been such torture on @ThreeUK that I need to at least have an escape route if the situation is no better with you guys. Although im not sure any network could be quite as gut wrenchingly awful as they are.

@richandprecious @Three_Is_Broken @ThreeUK You absolutely can leave if they fail to provide service. If give them notice that the service is down and it doesn’t improve demand to end your contract. If they don’t then that is one of the very few things that Ofcom can intervene with (the rest of the time they are useless)

.@ThreeUK I’m getting fed up of receiving ‘text failed to send’ messages from you when recipients are responding to those same texts. Have tried everything suggested on your support site but makes no difference. Never had this problem with this phone on other networks. #Three

@LePhantomDennis @ThreeUKSupport @Three_Is_Broken I’ve had to force 3G as the network is so bad, never get any connection on 4G

No signal since approx 1900 @ThreeUK nothing unless Wi-fi is connected...

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.

@ThreeUKSupport Nope. Had to hang up after waiting for 15 mins

@ThreeUK @NinaWest @AttitudeMag I just wish you had supported me with half decent signal during the parade itself 😜 but keep up the good work #Pride wise!

@ThreeUKSupport Never in the 13 odd years I've been a customer!

@ThreeUKSupport So basically I pay £93 a month for a service which doesn’t work on trains and has unspecified mast failures. Brilliant.

@ThreeUKSupport @ThreeUK Took me 35 minutes to but a single PAYG sim card despite I was the only customer. Was helped nicely by shop assistant but too complicated system

@ThreeUK I don’t pay my bill every month to have shit connection fix up thank u.

@ThreeUK hi, can you give me any information regarding the coverage in the Uk postcode DA17 area, as recently the reception has been awful. Thanks.

@ThreeUKSupport Is there a problem with Three in Bury

@ThreeUK it's really ridiculous that you are upgrading your systems in the middle of the week and middle of the day, and your customer service people can't access accounts. 👎😡💩

@ThreeUKSupport Sorry Charley, I will not get on webchat or livechat anymore. I was put in the queue with 46 waiting. So you expect me to wait for hour or more to get some compensation. And I've been here before, waited for hours, only to be told that customer service couldn't do anything

@ThreeUK Received a text saying I can upgrade early. Called your advisor. For a start I couldn’t understand what he was saying and then he cut me off and put me in a queue for something else. Bearing in mind I spend nearly £90 a month this is beyond poor.

Yes please!! After speaking to @ThreeUK for about 45 minutes their only solution was to put my mobile data to 3G just so I’m able to use my phone for internet access. Great job!!! 🤬🤬

@ThreeUKSupport @Calibraturbo It's been down for months 24/7

@ThreeUKSupport @John_M_Campbell They can't because their own website doesn't work 😂

@ThreeUKSupport couldn't speak to complaints dept as reception so bad they couldn't hear me. (Conveniently) Tried using DM on Twitter.... nothing!! Really getting fed up with appalling customer service from @ThreeUK #complaint #CustomerService #badcustomerservice

@ThreeUKSupport @BaeFell They basically generate any amount they feel like and take it from your direct debt even if you on unlimited. Then they will stop letting you see your statement altogether and you'll just have to wait to be surprised on your bank statement by charge which you'll NEVER get back.

@ThreeUKSupport It’s very good, 4G and between 75-100% strength indoor. Your tech guy said slow internet speed is due to 3g/4g fluctuations. Supposed to be fixed within 7 days-till Fri. As of now download 0.3Mbps ping270ms.. Calls/texts not affected. Thanks