3 (Three) Outage in Luton, England

@ThreeUKSupport I’ve run out of data and trying to get onto your new app is literally driving me mad. Errors non stop and I now can’t reset my password. So frustrating.

@ThreeUKSupport The agent fixed it. Contract is nearly up so joining another network next month 😊

@ThreeUKSupport @pompeyvw I have the same issue, Central London and nothing loads at all, also the same in other places in the U.K. Hardly can use unlimited data

@ThreeUKSupport I don’t know how many times I can keep saying the same thing. There is no 4G, inside or outside, in CR2 8SY. I don’t care what your systems say. I’ve lived there since 2016 and have never ever ever ever got 4G there. Send your engineers there if you don’t believe me.

@ThreeUKSupport how bad is your coverage in central London today three contract are due to be renewed having serious doubts of them quite a few years being a customer

@ThreeUKSupport There's a few, that's what I mean. I have poor coverage from n4 to central London and down.

@ThreeUKSupport I rang Three to get technical help and I can't remember which address I'm registered to. I haven't rang you guys in so long so forgot password too. My phone isn't receiving anything and really struggles to connect to anything. Advisor on the phone said they cant help cuz I failed

@ThreeUKSupport I want to update my address to my correct address. I'm not receiving any text messages with my new password. I even agreed to do a survey and that text didn't come through either. I want to update my address so I can get technical help so resolve my issues but can't!

@ThreeUKSupport you appear to be having network issues in the South East. Can you confirm you’re aware of the problem

@ThreeUKSupport That’s all I have been doing is speaking people on the phone. I would like the call recordings to take this further as I never had a live signed contract since November 2018! Now no responsibly on your side after agreeing to credit my account as I have it in an email and writing

@ThreeUK No service!

Seems @ThreeUK is down as well atm.

@ThreeUKSupport what is the issue in Stevenage Area today no data. The service is getting worse constantly have to use 3G as no data on 4G

@ThreeUK please give me a decent reason for why your service is getting so bad. How do I keep finding myself in the middle of central London with up to 3 bars & yet no data! 🤬 And I’m sick of hearing “please bear with us as we try to roll out 5G. What the hell am I paying for!

People of 🇬🇧 Please tell me a carrier to switch from the worst carrier of all times @ThreeUK

@ThreeUK your internet is way too slow in big 2019

@AnneHBuckland @ThreeUK Totally agree. The customer service is the reason I’m leaving @ThreeUK. Had business and personal phones with them for years but am cancelling them all due to how bad the customer service has been #threemobile #three #threeuk

Just spent 40 minutes in a queue to @ThreeUK, when I finally spoke to someone they passed me through to another department that was closed and automatically hang up on me. #avoid #threemobile #three

@ThreeUKSupport Can’t get in webchat. If that’s what you keep directing people to it’s pointless as there is never anyone available.

@VodafoneUK Thanks. It’s been such torture on @ThreeUK that I need to at least have an escape route if the situation is no better with you guys. Although im not sure any network could be quite as gut wrenchingly awful as they are.

@richandprecious @Three_Is_Broken @ThreeUK You absolutely can leave if they fail to provide service. If give them notice that the service is down and it doesn’t improve demand to end your contract. If they don’t then that is one of the very few things that Ofcom can intervene with (the rest of the time they are useless)

@LePhantomDennis @ThreeUKSupport @Three_Is_Broken I’ve had to force 3G as the network is so bad, never get any connection on 4G

@ThreeUKSupport So basically I pay £93 a month for a service which doesn’t work on trains and has unspecified mast failures. Brilliant.

@ThreeUKSupport @ThreeUK Took me 35 minutes to but a single PAYG sim card despite I was the only customer. Was helped nicely by shop assistant but too complicated system

@VModifiedMind @benwood @EE @VodafoneUK @ThreeUK @O2 Albeit using half rate codec for voice. Sounded pretty awful.

Network 3 you are very poor! I’m thinking about changing both my contracts to another provider @ThreeUK

@ThreeUK your customer service is absolutely shocking, you really need to get your act together! 😡

@ThreeUK Very disappointed that you’re discontinuing the Three in Touch app as you are effectively rendering redundant my iPhone 5. This would be less of an issue if you were improving your coverage in parallel. Signal so poor in my Central London home WiFi calling is vital.

@AlexonTV @ThreeUK Damn right. Keep them on their toes - loyalty doesn't exist anymore either way.

@ThreeUKSupport It was nothing major, was going to enquire about a 2nd backup payg sim. I understand you do a free one with 200MB preloaded data. Also I'm an ex Three customer but signal at home was very poor. Curious to see if it's improved.

@ThreeUKSupport It was the Hemel Hempstead Marlowes store. Clearly they need some help!

@ThreeUK Just been into one of your stores and was completely ignored. I politely interrupted a staffer and another customer to ask if there was anyone else available. He said he was on his own and would be busy for the next hour. #nowaytorunabusiness

@ThreeUKSupport saying I need to pay a early exit fee to go from a 12 month sim only to a 24month contract. £98! Surely you can see the benefit of not charging anthing and locking a long term customer in for 24months.

@ThreeUKSupport your reset password option in Wuntu doesn't work at all. Send a reset link to my email then asks me to login!!!

Awful customer service from @ThreeUK @ThreeUKSupport - the call centre ‘manager’ just told me that I should probably leave and find a contract elsewhere and that it’s just ‘how the business runs’ after messing me about for the past 3 days. I just want the deal I was offered 😭

@ThreeUKSupport I already have a new SIM as I got a new phone in about May! It's your service. O do get signal and 4g it's just absolutely awful!

Get text message from @ThreeUK telling me that as a loyal customer, Im able to upgrade early at no extra cost. So, as my mob is on its last legs, this is the best thing I've heard for a long time! Called 3/4 times over the day to be told there's problem with their system! 😤😤

@ThreeUKSupport A complaint has been raised. I don't expect anything to be done with it. A total waste of my time. Promises are made when contracts are taken out, only to find out later when it's too late nothing was done at all!!!

@ThreeUK give absolutely terrible customer service, stay well away from them. #three @Ofcom

@Sizzzle33 @Greezy_E @EE @O2 @ThreeUK @CPWTweets can provide one on the @EE network but have resisted to date, primarily because the concept of a car phone endorses distracted drivers killing people but may may have to overcome that

Back in England where @ThreeUK 3G and 4G speeds are abysmal.. nay unusable - I wouldn’t recommend Three to my worst enemy until they do something to fix this issue 😩

Your coverage in London is terrible. @ThreeUKSupport

@ThreeUK my phone service is shocking in #coventgarden

@ThreeUKSupport there seems to be no signal whatsoever in central London and has been like that for the past hour!! Any news?

iPhone X unlimited everything 64gb £55 quid not a bad deal nice 1 @ThreeUK

@ThreeUKSupport Just had a call from @ThreeUKSupport and have been advised to contact the Phone Paid Service Authority. I can’t imagine I’m the only Three costumer affected by this?

What a joke @ThreeUK are Had a phone numerous faults since I brought the thing in July possible April 4 replacement phones & same issue yesterday they finally decided to give me another phone but was limited & ordered me originally the S8!! Is nowhere near the spec of the

@ThreeUK perhaps you can explain why, despite apparently having 4G signal here in the middle of London, my tethering is basically useless and nothing loads. Ever.

@ThreeUK when I ask to opt out of marketing it means NO MARKETING- not phoning me every bloody night. Make sure I am set to DO NOT MARKET... I don’t care if you’re my phone network... if I want offers I will ask

@ThreeUKSupport [2/3] My phone was faulty. It is very slow and takes ages to load anything. It keeps freezing up all the time. For that reasons, I'd like to hate it. Why is nobody listening here?!

@ThreeUKSupport Still slow and I predictable - I’m CW5 6PE

@Three_Is_Broken @ThreeUKSupport No response from rubbish three uk support

@ThreeUKSupport It’s all above READ THE TWEETS FOR CHRIST’S SAKE!!!! You haven’t provided me with various channels because they all lead to me calling a number that tells me to hang up and call the very same number. I’m sick of repeating myself now! @Ofcom

@ThreeUKSupport It’s all above READ THE TWEETS GOR CHRIST’S SAKE!!!! You haven’t provided me with various channels because they all lead to me calling a number that tells me to hang up and call the very same number. I’m sick of repeating myself now!

@ThreeUK I want to raise a complaint about your network coverage faukt in my areas. I want someone to contact me ASAP please.

@lucyparts @ThreeUK I hate @ThreeUK with every fibre of my being. Have to do a news scout on my way into work every morning; literally can’t get signal for 3/4 of an 50-minute bus journey

@Rhyspal @ThreeUKSupport three is an awful network ive been with them for years and the signal is SHIT literally everywhere

@TheNordicAlien @Three_Is_Broken @ThreeUK AL8 isn't much better. Roll on 3rd March when I can get proper service

@ThreeUKSupport I took out a SIM only contract, but cancelled it within a couple of days. The SIM was never opened or used. However, you still took a direct debit payment this month, and I'm having great difficulty having it refunded

@ThreeUK i hate being rude on the phone but honestly being passed around 6 departments and having to tell them my date of birth and postcode every time is exhausting