3 (Three) Outage in Hatfield, Hertfordshire, England

@ThreeUKSupport Will do shame can't get the money back which has already been taken from our bank account for a service we didn't ask for or wanted

@ThreeUKSupport Spoke 2 someone from your team reckon they are going 2 cancel the account. we won't have 2 pay this £20 outstanding balance hope this is true its all wrong with what has happened

@j_welbs @ThreeUK Took money out of my account and i'm not even with them never have been

@ThreeUK want this problem sorted 2day and all the money u have took back nothing in this house is 2 do with 3 never have and judgeing by this never will get this sorted u have gave me the **** @BBCWatchdog

@ThreeUKSupport It was nothing major, was going to enquire about a 2nd backup payg sim. I understand you do a free one with 200MB preloaded data. Also I'm an ex Three customer but signal at home was very poor. Curious to see if it's improved.

@ThreeUKSupport It was the Hemel Hempstead Marlowes store. Clearly they need some help!

@ThreeUK please fix esim for Apple Watch. Now Apple Watch series 4 has ecg I really want to get it but pointless if I can’t use it

@ThreeUK Just been into one of your stores and was completely ignored. I politely interrupted a staffer and another customer to ask if there was anyone else available. He said he was on his own and would be busy for the next hour. #nowaytorunabusiness

@ThreeUK your app has a broken feature - paying bills. My partner has same issues, card payment went wrong. Not clear what problem is. Had to call you b4. Please come to our house, to collect payment. I’ll give you our address. Deleting app. Please let me know when it works.

@ThreeUKSupport saying I need to pay a early exit fee to go from a 12 month sim only to a 24month contract. £98! Surely you can see the benefit of not charging anthing and locking a long term customer in for 24months.

@ThreeUKSupport It’s odd as it happens in most places in London. Like where I am right now, e17 9pp, its only 2 bars. When i’m at work, nw1 5lr, i’ll sometimes have no network/or it not working

@ThreeUK I can’t believe I let myself get sucked into another two year contract with you 😞your data and phone signal in London is constantly abysmal, for me at least

@ThreeUKSupport your reset password option in Wuntu doesn't work at all. Send a reset link to my email then asks me to login!!!

Awful customer service from @ThreeUK @ThreeUKSupport - the call centre ‘manager’ just told me that I should probably leave and find a contract elsewhere and that it’s just ‘how the business runs’ after messing me about for the past 3 days. I just want the deal I was offered 😭

Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

@ThreeUKSupport I already have a new SIM as I got a new phone in about May! It's your service. O do get signal and 4g it's just absolutely awful!

Beginning @ThreeUK why is my 4G always so rubbish! Doesn't matter where I go, either at home or the middle of London and my date and signal are still awful! Fed up now 😡😡😡

@ThreeUK had a text saying my service would be shut off if i don’t pay my bill but I’ve been trying for days and it doesn’t work!! I can’t make the payment online, it always crashes!

Get text message from @ThreeUK telling me that as a loyal customer, Im able to upgrade early at no extra cost. So, as my mob is on its last legs, this is the best thing I've heard for a long time! Called 3/4 times over the day to be told there's problem with their system! 😤😤

@Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.

people on #02network moaning about it being down try being on @ThreeUK just go to certain parts of London no signal no internet nothing

@ThreeUKSupport A complaint has been raised. I don't expect anything to be done with it. A total waste of my time. Promises are made when contracts are taken out, only to find out later when it's too late nothing was done at all!!!

@ThreeUK give absolutely terrible customer service, stay well away from them. #three @Ofcom

@ThreeUK is the worst network to be with. Cba with this

@DearISSAQUEEN yo tell @threeuk about the service in my area

@ThreeUKSupport Ah who’s dishonest here then ,I had one of you manager call me a few weeks ago with this issue , I am tired of restarting my phone because it doesn’t help or change anything .

@ThreeUK so you wait till I go to #iPhoneX then bring out the #Pixel3XL #pixel3 seriously 😐 never had #pixel2 very disappointed

@Sizzzle33 @Greezy_E @EE @O2 @ThreeUK @CPWTweets can provide one on the @EE network but have resisted to date, primarily because the concept of a car phone endorses distracted drivers killing people but may may have to overcome that

@ThreeUK I upgraded my daughters phone last week. It should of been delivered Thursday, since then I have spent over 20 minutes on the phone,3 times, getting told phone back tomorrow. Now they said they will cancel the order within 48 hours so I can reorder due to technical issue

Back in England where @ThreeUK 3G and 4G speeds are abysmal.. nay unusable - I wouldn’t recommend Three to my worst enemy until they do something to fix this issue 😩

@ThreeUKSupport he’s already pre ordered the new Mate Pro with EE, and he’s now been refused on the phone twice now for a PAC, so your version of “never” is a lot different to mine 😡

@ThreeUKSupport Awful experience with your customer service team trying to get a PAC code.

Just had it confirmed why I’m leaving @ThreeUK another awful customer service experience. Here’s to hoping @EE’s will be better.

Your coverage in London is terrible. @ThreeUKSupport

Usual dire combination of @VirginTrains and @ThreeUK mobile signal between MAN and EUS. Plus WiFi not working for those who have paid for it. Poor.

@ThreeUK my phone service is shocking in #coventgarden

@ThreeUKSupport there seems to be no signal whatsoever in central London and has been like that for the past hour!! Any news?

@ThreeUKSupport She’s managed to cancel it now, but she’s still been given a bill of over £100 to pay for you when the account wasn’t even being used. Also I’d like to note that part of that charge is for the handset, which after 2 years would have been paid off. So why was this still charged???

@ThreeUKSupport She had 3 accounts, and cancelled them over the phone. 1 of the accounts you didn’t cancel and kept charging her for, but because there was no bank account linked you charged her £5 for failed DD, then you did this again. Then told her it was her fault for not contacting you.

@ThreeUKSupport the fact that you’re ignoring my tweet just shows how awful your customer service is! Can you reply please to get this sorted or we’ll be taking it to the small claims court.

@1ne_Nation @ThreeUK @ThreeUKSupport Shockingly bad over the last couple of weeks. Today’s the worst yet.

@ThreeUKSupport Just had a call from @ThreeUKSupport and have been advised to contact the Phone Paid Service Authority. I can’t imagine I’m the only Three costumer affected by this?

@ThreeUK need to seriously fix up their service range. What is the point in having a phone sometimes

@ThreeUKSupport @hullomail Is there a reason for this? I didn’t think it was a network specific feature.

@JuliaHB1 @ThreeUK already offer a better roaming service. Covers countries outside Europe unlike @TMobile and @EE

@ThreeUK why are you not supporting Apple Watch again. 2nd year with no support. Don’t want to get Apple Watch on another carrier when is it coming

What a joke @ThreeUK are Had a phone numerous faults since I brought the thing in July possible April 4 replacement phones & same issue yesterday they finally decided to give me another phone but was limited & ordered me originally the S8!! Is nowhere near the spec of the

@ThreeUK perhaps you can explain why, despite apparently having 4G signal here in the middle of London, my tethering is basically useless and nothing loads. Ever.

@ThreeUK is there a chance to do Port Trigerring in your service?? one of your guys says there is no chance to do it. is it true?

@ThreeUK is there a chance to do Port Trigerring in your service?? one of our guys says there is no chance to do it. is it true?

@shemakeswar @ThreeUK That really sucks! It's so hard to try to prove or provide evidence to your phone network too.

@HenaMH @ThreeUK Don't get me wrong, I'm a big advocate of yours. But tell me, what LTE category does your network broadcast and where (say by transmitter). Never been able to find this out from you.

@ThreeUKSupport hi just arrived on holiday and can barely load a website the internet is so slow, was hopping to use Netflix and that doesn’t work at all. I have 5 bars 3G and tried a phone reboot. Postcode EX34 7AH. Could you check this out please. Thanks.

Fantastic customer service from @ThreeUK. This is the reason I’ve been with them for years, my contract is due up in a couple of months and I’ll be renewing my contract with them.

@ThreeUKSupport It can be hit and miss sometimes but usually never without internet connection. Still no connection at the min either

@ThreeUK when is three going to support Apple Watch if you guys have no intentions of making the useful features available on three then I need to switch networks.

@ThreeUKSupport Restarted my phone but still got the same issue, no network.

@JanetGr23679911 @Louiseypopssss @O2 @EE @VodafoneUK @ThreeUK Yes, this particular company only seems to be a "trusted partner" to @O2. No cases on @VodafoneUK. @ThreeUK had some cases a couple of years ago, but none recently. Loads of cases on @giffgaff which uses @O2 network.

@JanetGr23679911 @Payforit_Sucks @O2 @EE @VodafoneUK @ThreeUK I had such a fight with o2 and the extremely rude American lady that answers the phone for this jammitup shite! Fingers crossed it’s fixed now

@ThreeUKSupport Usually never a problem but this month I had to use my phone as a hotspot while at work. Kind of annoying that you sold me a data addon under the pretence that it could fill the gap before my next bundle kicked in, when in reality you offer no such bolt on.