3 (Three) Outage in Bricket Wood, Hertfordshire, England

@ThreeUKSupport Will do shame can't get the money back which has already been taken from our bank account for a service we didn't ask for or wanted

@ThreeUKSupport Spoke 2 someone from your team reckon they are going 2 cancel the account. we won't have 2 pay this £20 outstanding balance hope this is true its all wrong with what has happened

@j_welbs @ThreeUK Took money out of my account and i'm not even with them never have been

@ThreeUK want this problem sorted 2day and all the money u have took back nothing in this house is 2 do with 3 never have and judgeing by this never will get this sorted u have gave me the **** @BBCWatchdog

@ThreeUKSupport Of it was the other way around, and was in debt with you, you would make my life a living hell in order for me to pay the money I owe. You can’t just apologise, because it won’t fix the position you are putting me in!

@ThreeUKSupport It was nothing major, was going to enquire about a 2nd backup payg sim. I understand you do a free one with 200MB preloaded data. Also I'm an ex Three customer but signal at home was very poor. Curious to see if it's improved.

@ThreeUKSupport It was the Hemel Hempstead Marlowes store. Clearly they need some help!

@ThreeUK please fix esim for Apple Watch. Now Apple Watch series 4 has ecg I really want to get it but pointless if I can’t use it

@ThreeUK Just been into one of your stores and was completely ignored. I politely interrupted a staffer and another customer to ask if there was anyone else available. He said he was on his own and would be busy for the next hour. #nowaytorunabusiness

@ThreeUKSupport saying I need to pay a early exit fee to go from a 12 month sim only to a 24month contract. £98! Surely you can see the benefit of not charging anthing and locking a long term customer in for 24months.

@ThreeUKSupport your reset password option in Wuntu doesn't work at all. Send a reset link to my email then asks me to login!!!

@ThreeUK or even 3G..... or any signal.....

@ThreeUKSupport An app that uses data doesn't help when I have no data because your sites don't seem to be configured correctly.

Awful customer service from @ThreeUK @ThreeUKSupport - the call centre ‘manager’ just told me that I should probably leave and find a contract elsewhere and that it’s just ‘how the business runs’ after messing me about for the past 3 days. I just want the deal I was offered 😭

Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

@ThreeUKSupport I already have a new SIM as I got a new phone in about May! It's your service. O do get signal and 4g it's just absolutely awful!

Beginning @ThreeUK why is my 4G always so rubbish! Doesn't matter where I go, either at home or the middle of London and my date and signal are still awful! Fed up now 😡😡😡

@ThreeUK had a text saying my service would be shut off if i don’t pay my bill but I’ve been trying for days and it doesn’t work!! I can’t make the payment online, it always crashes!

Get text message from @ThreeUK telling me that as a loyal customer, Im able to upgrade early at no extra cost. So, as my mob is on its last legs, this is the best thing I've heard for a long time! Called 3/4 times over the day to be told there's problem with their system! 😤😤

@Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.

Had to lend a restaurant some of my @ThreeUK personal hotspot so I could pay my bill. They were on @O2 and suffering from the massive international outage. Thanks @ThreeUK !

@chrishorn1978 @ThreeUK Their call centres are awful though

@ThreeUKSupport iPad Pro was delivered to neighbour by DPD not at my request, when I tried to return they still tried to hold me to 14 day return even though I was only one day over, no response from Complaints, customer service rude and unhelpful

@ThreeUK how can I raise a complaint - iPad delivered to neighbour but I am still being held to 14 day return. Customer service rude and unhelpful, Complaints team unavailable

@ThreeUKSupport seem to be having network trouble in Ángel station area. Extremely slow speeds despite good signal strength

@ThreeUK been on phone 1 hour. I reduced my mobile tarrif and you’re still taking my money. Indian call centre can’t help.

@ThreeUKSupport Oh, I thought you might mean case! Yeah, I do have one on it actually. I'll try the sim thing first though - I got a spare when the phone came so I'll switch them around tonight. Thank you very much for your help - much appreciated 😊

@ThreeUKSupport It’s just very on and off 😔 Texts and calls are great but mobile data just stops working; very temperamental. It never used to happen on my 6, so I assumed it was a problem with my X.

Not sure if I should cancel my @ThreeUK because the network is temperamental . Sometimes I have no network in a location I already have used the phone.

@ThreeUKSupport A complaint has been raised. I don't expect anything to be done with it. A total waste of my time. Promises are made when contracts are taken out, only to find out later when it's too late nothing was done at all!!!

@ThreeUK give absolutely terrible customer service, stay well away from them. #three @Ofcom

@DearISSAQUEEN yo tell @threeuk about the service in my area

@ThreeUKSupport Ah who’s dishonest here then ,I had one of you manager call me a few weeks ago with this issue , I am tired of restarting my phone because it doesn’t help or change anything .

@ThreeUK so you wait till I go to #iPhoneX then bring out the #Pixel3XL #pixel3 seriously 😐 never had #pixel2 very disappointed

@Sizzzle33 @Greezy_E @EE @O2 @ThreeUK @CPWTweets can provide one on the @EE network but have resisted to date, primarily because the concept of a car phone endorses distracted drivers killing people but may may have to overcome that

@ThreeUK I upgraded my daughters phone last week. It should of been delivered Thursday, since then I have spent over 20 minutes on the phone,3 times, getting told phone back tomorrow. Now they said they will cancel the order within 48 hours so I can reorder due to technical issue

Back in England where @ThreeUK 3G and 4G speeds are abysmal.. nay unusable - I wouldn’t recommend Three to my worst enemy until they do something to fix this issue 😩

@alwaysthedutydr @VodafoneUK @ThreeUK @O2 @EE I've been a loyal customer for nearly 20years. Hardly complain. This was one sorry mess they got themselves into. Thanks to that woman from Rotherham.

@ThreeUKSupport he’s already pre ordered the new Mate Pro with EE, and he’s now been refused on the phone twice now for a PAC, so your version of “never” is a lot different to mine 😡

@ThreeUKSupport Awful experience with your customer service team trying to get a PAC code.

Just had it confirmed why I’m leaving @ThreeUK another awful customer service experience. Here’s to hoping @EE’s will be better.

Your coverage in London is terrible. @ThreeUKSupport

Usual dire combination of @VirginTrains and @ThreeUK mobile signal between MAN and EUS. Plus WiFi not working for those who have paid for it. Poor.

@ThreeUK my phone service is shocking in #coventgarden

@ThreeUKSupport It worked fine untile a month ago, it's 10 minutes from canary wharf, Icontacted you yesterday at 12 one for your colleagues promised they will get in touch with me within 24h, nobody called so far. If this sis still case within 48h I will cancel and advise the whole complex

@ThreeUKSupport Can someone from the UK call me, I ordered a Iphone with you on the 21st September and still yet delivered as @DPD_UK delivered it to someone else apparently without my permission? Help?

@ThreeUKSupport there seems to be no signal whatsoever in central London and has been like that for the past hour!! Any news?

@Shecia @O2 @ThreeUK Poor 4G in London from @O2 seems to be a regular occurrence.

@ThreeUKSupport She’s managed to cancel it now, but she’s still been given a bill of over £100 to pay for you when the account wasn’t even being used. Also I’d like to note that part of that charge is for the handset, which after 2 years would have been paid off. So why was this still charged???

@ThreeUKSupport She had 3 accounts, and cancelled them over the phone. 1 of the accounts you didn’t cancel and kept charging her for, but because there was no bank account linked you charged her £5 for failed DD, then you did this again. Then told her it was her fault for not contacting you.

@ThreeUKSupport just been reading threw your tweets and it seems 3 mobile is having some signal problems everywhere!! Still no signal and U will know what the problems are and I don’t want to webchat!! 😡😡😡

I don’t have 4G/3G in London and I blamed it on congestion but it seems I don’t have it anywhere else @ThreeUK. Looking forward to the end of my contract in July to find a decent network!

@ThreeUKSupport @ThreeUKSupport I haven’t every time I type a password and press confirm reset I get generic mythree exception message. Not only added to that and the above but you have 30 min lockouts and so every time this happens I need to wait another 30 mins. Terrible for users.

So quick recap I’ve had a previous contract with @ThreeUK and decided to upgrade with them towards the end of September. Before I upgraded quick background story I moved houses and my service has been shit called them about it, apparently ‘it’s being fixed’.

You know that feeling when you want to just browse the internet, receive phone calls and texts but @ThreeUK NO SERVICE ASS has other plans. Welcome to my thread.

@ThreeUKSupport Yes it was accidentally left on for like only 20 minutes. I will be leaving based on your roaming charges and the fact that you won’t cancel this charge off my bill given that it was accidental and the charge is unproportionate to my usage at the time.

@ThreeUKSupport Yes but never of this amount. I know there are EU regulations to stop you guys from overcharging us. But outside of the EU, your charges are excessive and I will changing networks once my contract ends for sure and will be telling everyone else about this

@dad_anxious @O2 @snaildude @snaildude go with @ThreeUK, better service all round. Thats where im going when my renewals pop up. Been with @o2 7 years and the service has utterly dropped. Unless youre an influencer, then theyll send you one of their @o2 #bagsofcrap

@ThreeUKSupport I did even though I don't believe the problem is with my device, since yesterday I've got the very same issue and also a friend is experiencing the same here. It got better only in the evening. That's been terrible lately

@ThreeUK signal in #Blackpool is shocking!!!!!!!