3 (Three) Outage in Harefield, Greater London, England

Just had an issue and I needed to speak to someone urgently from @ThreeUK and the customer service and speed and communication was awful. The guy I spoke to sounded like he was in his car being an Uber driver.

@ThreeUKSupport Thanks Laura. Do you have a date for when you plan to support watches?

@steviemetime @ThreeUK Goodness. You have been promising that eSIM is “coming soon”, for (literally) years @ThreeUKSupport Please just be honest with your customers. If you are not going to support it, we can go elsewhere.

@ThreeUKSupport @ThreeUK Hi, I've tried making a phonecall to Australia however when calling it said I had to make a payment so I did (twice) and still having the same issue so you've basically just taken £20 from me for no reason - can you refund me please?

Awesome job @ThreeUK @ThreeUKSupport so when the going gets tough on customer services you just either ignore the customer in DMs or close the chat in the apps 🤬 not a happy customer today !! Counting down the days to leave and head off to @VodafoneUK

@ThreeUK Your customer services are absolutely appalling. And to be posting invoices and have no online business portal or means of automatically emailing invoices to customers is unbelievable. This is the 21st century you know. #three#h3g#joke

@ThreeUK When you have just increased my plan from the half price to full price and I get less than full service I find it less than acceptable!! No response from your phone help desk or twitter help service !! Want to leave ASAP !!

@bootif1 @ThreeUK Taken them two days to respond on here and I’m still waiting for my promised call back from Friday night .... absolutely awful service from @ThreeUKSupport 🙈

@ibuckley @ThreeUK I called them today and they informed me there was some kind of issue ... I only get 1 bar of 3G service and the chap was meant to call me back That was over four hours ago 🙈🙈 #hadenough

@OzDelanty_94 @ThreeUK Worked out it’s 4 months until I can give notice or pay my way out .... yes they are THAT bad !

@OzDelanty_94 @ThreeUK I’ve got only six months But the signal is shocking and despite calling them I’m getting nowhere 🙈

Anyone else having issues with @ThreeUK at the moment 🙈🙈 worst service in ALL aspects EVER !! Can anyone advise me how to leave whilst in contract 😢😢

@ThreeUK Worse Network out there! Your customer service is a joke. Since I’ve joined had nothing but problems slow internet, poor coverage and when I’ve tried to get in contact with a manger just passed about and being fobbed off with poor excuses.

Awful service from three mobile. No mobile network for the past week at work address. How can anyone do business #threemobile @ThreeUK @ThreeUKSupport

Absolutely ripped off by @ThreeUK for business. When I signed up, I asked for international calling - and it was never added to my account - but I had no way of knowing bc their business accounts don’t have online portals. We had to make a call to the US & got charged over £100.

@ThreeUKSupport It's ok, third time lucky on chat she finally found someone who knows what they are doing who fixed the issue. Credit score affected by your companies error, however.

@ThreeUKSupport Good morning. My wife is having a terrible time with your accounts department. She has an account that she can't access & wants to pay bill. Phone/chat Support so far unhelpful on 2 occasions. Can you help, please?

Seems @ThreeUK is down, unable to make calls

@ThreeUKSupport Hi, who do I report bad upload speeds too on the threeuk network? In my area, tw27BP, the upload speeds are awful, facetime videos cut out all the time, people who I am talking too can't hear me. My wifi is down at the minute, so using mobile data

See data is down in the HA5 HA2 area typical @ThreeUK @Three_Is_Broken

@ThreeUK I’ve received a new sim only yesterday. replaced it with my old contract sim and set it up through the app with the 19 digit code. I set this up 6pm yesterday and it still hasn’t connected yet. Would you be able to help?

@ThreeUK I've been let down by 3, my phone suddenly would not allow me to ring anyone.. came up saying, not registered network.. 3 sent me a spare sim 3 months, & apparently i was suppose to put the new one in.. I wasn't informed to do this, 2 weeks ago I had no phone, & that's 3 fault.

@ThreeUKSupport what is wrong with mythree.. can’t login ... says wrong details ... requested me password.. still get some auth error????

@ThreeUKSupport The phone just won’t go over to wifi calling. Tried switching it off and back on in settings but still not working.

@ThreeUK Your customer service is awful. I've been on the phone to 3 different people, all of which put me on hold and then disconnected the phone call after 5 minutes. (Over the space of 1 month.) I've had this contract 2 months and already asked to leave twice! Fed up 😶

@ThreeUK @ThreeUKSupport perhaps the worst customer service of all times. Three (irony?) months plus and multiple assurances and the account issue is still unresolved.

@ThreeUKSupport No service in my house this morning, usually 4G and pretty consistent. Getting v.low 3G outside. Please advise. Thanks

@ThreeUK I want to discuss something as result of a conversation with somebody in your Glasgow office on August 28th. Every time I call I get somebody in India. They wasted an hour of my time yesterday afternoon. Useless, and liars. Please help

@ThreeUKSupport I have been told as it is a fault with the handset that it is down to three to REPLACE not repair.

@ThreeUKSupport Just had a volunteer representative who apparently you gave them awful service too but they keep an eye for customer failed as badly... wow look how simple help is to offer...