3 (Three) Outage in Waltham Cross, Hertfordshire, England

@ThreeUKSupport @pompeyvw I have the same issue, Central London and nothing loads at all, also the same in other places in the U.K. Hardly can use unlimited data

@ThreeUK what’s happening to the network/internet. I can make phone calls but that’s it. No internet. Turned phone on and off multiple times. #networkissues #networkfail #nointernet

@ThreeUKSupport I don’t know how many times I can keep saying the same thing. There is no 4G, inside or outside, in CR2 8SY. I don’t care what your systems say. I’ve lived there since 2016 and have never ever ever ever got 4G there. Send your engineers there if you don’t believe me.

@ThreeUKSupport It really is disappointing. Your service has been getting slowly slower and slower over the last 6 months.

@ThreeUK am seriously losing patience with appalling mobile signal. Yet again neither 4G or 3G working in London - by London Bridge. And do NOT blame the fact it is busy - that has been the case since before mobiles were invented. #NoServiceHere #NoSignalHere

@ThreeUKSupport Not sure. Is there any update as im@having major problems

@ThreeUKSupport I don’t want to hear that you’re sad: I want a solution. I want someone from @ThreeUK to put my new iPhone 11 in my hand today. It’s really very simple.

@ThreeUKSupport I did that. Except it takes 48 hours so I still can’t go and get this sorted. Customer service suggested I take a new contract, port my number across and cancel my old contract. If that’s the only way, the new contract won’t be with @ThreeUK.

@ThreeUKSupport Your service is London is somehow getting even worse. Any chance of being less useless. Obviously no need to put yourselves out

@ThreeUK and your customer service is shocking 😤

@ThreeUK need to sort out their network. It’s not just my area, it’s everywhere. This isn’t what I signed up for.

@ThreeUKSupport Ridiculous when you think I’ve been a customer for over 9 years, have recommended @ThreeUK to so many people, got all my family using you and have a second contract with you. Customer service has really gone downhill since I first joined 👎

@ThreeUKSupport Appreciate your help but it’s not really good enough tbh- think it’s time to cancel after the shocking customer service I’ve had recently. Lied to by a store, hours wasted on the phone & now I can’t even get my money back (for YOUR mistake) without wasting more time on the phone.

@jimsmallman @O2 I left them a few years ago because the customer service is god awful! @ThreeUK is the best bet for the amount we travel! Not the best in London but all over the world it’s great

@ThreeUKSupport That # routes me to a call center in India & I’m tired of that. I want this sorted, I’m a business account & my business cannot run without internet. I installed hub on Friday & it’s Tuesday and no one has gotten back to me without me pushing. I deserve better service than this.

Trying to get through to @ThreeUKSupport customer services on my phone is near impossible. Hung up after 15 minutes, 5 of those minutes the line was completely silent @ThreeUK

@ThreeUKSupport Also, I was promised 5G was in my area but now it’s clear it was anything to make a sale. I’m a business customer with you for mobile, I can’t believe how badly this is being handled.

@dipen_nk @ThreeUKSupport No. I’ve contacted @ThreeUK via chat 4 more times and it looks like they are being ignorant of the issue.

@ThreeUKSupport This is not about outage, it is about a broken webpage not allowing us to turn on the feature you advertised! I’ve been to support chat many times and provided all the info. No one cares or acknowledges the issue!

@ThreeUKSupport how bad is your coverage in central London today three contract are due to be renewed having serious doubts of them quite a few years being a customer

@ThreeUKSupport There's a few, that's what I mean. I have poor coverage from n4 to central London and down.

@ThreeUKSupport Still not working.

@ThreeUK wtf is going on with your network today I've had such spotty reception even though it's saying I have full 4 g

What’s wrong with @ThreeUK in NW3 on Haverstock Hill can’t get any signal

@StopFundingHate @ThreeUK Don’t be ***** @ThreeUK. From a customer.

@ThreeUKSupport That’s all I have been doing is speaking people on the phone. I would like the call recordings to take this further as I never had a live signed contract since November 2018! Now no responsibly on your side after agreeing to credit my account as I have it in an email and writing

@ThreeUKSupport All you need to do is to pass the information along with the screenshot to the developers to fix it. I’ve been to the chat 6 times already.

@ThreeUKSupport I’ve been to the support chat 5 times and each time I’ve been told the issue is on my end (after waiting 2.5hrs for level 2 support). Also, If you think that providing more tech data on the issue slows you down, I really don’t know what to say.

@ThreeUKSupport No. The live chat complaints procedure was terrible and in the end we reached deadlock so it’s now to go to Ombudsman

@ThreeUKSupport Problem is that this comes on top of increasingly poor coverage over the past year. I keep having problems. Just called to complain and was offered paltry compensation sum so having to go to communications ombudsman.

@ThreeUKSupport hi. I’d like to claim compensation for your signal failure last week. I am self employed, use my phone for business and missed an opportunity to reply to a job

@dergal @ThreeUK @ThreeUKSupport Yes! My signal just disappears completely sporadically

@threeuk I swear to **** if you stop me looking at adult material one more ******* time ima stop giving you flakey ***** money. Sort your shit out. Let me have a **** without having to go to WiFi.

@ThreeUK can't believe I was just told by a member of staff that my only option in getting my network issue fixed is to terminate my contract ... Of 15 years. Disgraceful service.

@ThreeUKSupport I thought it was yesterday... basically I have the same problems since May. thanks again!

@ThreeUKSupport I really hope you at @ThreeUK can look into a whole raft of changes when it comes to outages and service status pages. The status for my postcode has remained in a degraded state for months. If you are to become a player in the home broadband sphere, you need to do a lot better!

@ThreeUKSupport It was...yesterday. There was no network at all but I read you have had problems.

Today's joint winners of the award for most reprehensibly shit customer service are @FT and @virginmedia. @ThreeUK lose out by a whisker.

I wonder if @ThreeUK is going to give us some credit for this loss of service

You what’s mad is that @ThreeUK had me ducked up today and my manager uses the network but his phon network is ok. Like I tried to send him a text saying I’d be late today and didn’t get till an hour after I was in

What's going on @ThreeUK very poor data quality today.

Seems @ThreeUK is down as well atm.

@ThreeUK @ThreeUKSupport sort out the phone signal!!!!!!! I refuse to pay my next month bill

@MontyTweeet @ThreeUK Unlimited everything. £20 a month. Altho internet connection is so shit i have to switch 4g off every now and then to use it. And compared to virgin’s 4G. It’s sooooooooo much slower.

@MontyTweeet Legit just waiting for my bloody contract to run out. @ThreeUK network run by crooks

I was 10 mins late for work today, now I know why - turns out I missed quite a lot due to my @ThreeUK data not working 😂

@ThreeUKSupport How about all day..... ALL DAY with NO service at all!

@ThreeUK service have been awful for good 3 years imagine going to areas like Barking, East Ham and Walthamstow and not having internet connection they’ve been saying they’re working on it for dam 3 years #threedown

@virginmedia I appreciate the excellent service This is what good customer service looks like @ThreeUK

@chriskanedev @ThreeUK Only through a public network on my phone, can’t my laptop.

So since the massive 3 network outage a month ago mine & mom’s phones haven’t been working at all, so we contact @ThreeUK and they offer us £5 off our next bill for A WHOLE MONTH of shit because there’s an ‘issue’ in our postcode. Actually a joke of a network!!!

@ThreeUKSupport De1 1lw and I tried both on my router (Huawei B525s) and my phone (Xiaomi redmi note 5). Cheers, Nic. BTW, 4g is always unusable so I always have to force 3g...when the network is not down...

@ThreeUKSupport I’m sure you’re getting bored of my complaints, I know I’m fed up. Yet again getting poor service both on my phone and the home broadband..... been an on going issue since August!

@ThreeUK is the most disgusting network ffs I’m tired🤧

@sqwitsh @ThreeUK Same for me. In London and it says I have a decent 4g signal but nothing loads properly. Facebook Twitter all webpages are terrible. Vodafone never had an issue.

@ThreeUKSupport help request please

@ThreeUKSupport Never heard such shit advice in my life . 🖕🏾

How ******** can someone try buy out my contract and also when folk phone me it comes up Tesco mobile wit the actual **** is happening here🤨 **** @ThreeUK twice I’ve been hacked!!!

Back to one bar of 3G on @ThreeUK network again @ThreeUKSupport

@sqwitsh @ThreeUK Nah, your phone is fine. Three is the problem.