3 (Three) Outage in Chelmsford, Essex, England

@ThreeUKSupport Will do shame can't get the money back which has already been taken from our bank account for a service we didn't ask for or wanted

@ThreeUKSupport Spoke 2 someone from your team reckon they are going 2 cancel the account. we won't have 2 pay this £20 outstanding balance hope this is true its all wrong with what has happened

@j_welbs @ThreeUK Took money out of my account and i'm not even with them never have been

@ThreeUK want this problem sorted 2day and all the money u have took back nothing in this house is 2 do with 3 never have and judgeing by this never will get this sorted u have gave me the **** @BBCWatchdog

@ThreeUK , i have tried for 10 days to transfer a number to you. Multiple messages on twitter and your company cannot help me. Disappointed doesn’t begin to cover it.

Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

Hi @ThreeUKSupport a month a go, I phoned up to get my contract turned to pay as you go and was told that I would get an information text about 48hours after with all the details (this never happened) and was also told that it would be today that it changed. (1/2)

@ThreeUK. So sorry to sound off one, but your normally quite quick at responding. First tweet I sent yesterday or the day before. Anyway my My-Fi device is not working at all. I may ring you tomorrow, to resolve this issue. As I am busy now.

Not impressed @ThreeUK. As my. My-Fi device is still not working on my desktop or laptop. Brought two new cables, both not working. I twitted you before Christmas. No reply. Never had this trouble before from you. Just got no internet connection. Laptop recognising connection.

One of my internet connections is just shit. Just won’t connect to any of my devices. That’s after I’ve bought a new cable, for better connections. Still back to square one. @ThreeUK. Mobile phone fine. Just #MyFi device, I’m having issues with. Can’t be arsed to call. Not today.

Beginning @ThreeUK why is my 4G always so rubbish! Doesn't matter where I go, either at home or the middle of London and my date and signal are still awful! Fed up now 😡😡😡

@ThreeUKSupport Still awaiting refund - 6 weeks and counting, totally unacceptable and I’m tired off calling!!!!! Shocking service

@ThreeUK had a text saying my service would be shut off if i don’t pay my bill but I’ve been trying for days and it doesn’t work!! I can’t make the payment online, it always crashes!

@Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.

@DearISSAQUEEN yo tell @threeuk about the service in my area

@ThreeUKSupport Ah who’s dishonest here then ,I had one of you manager call me a few weeks ago with this issue , I am tired of restarting my phone because it doesn’t help or change anything .

@ThreeUK so you wait till I go to #iPhoneX then bring out the #Pixel3XL #pixel3 seriously 😐 never had #pixel2 very disappointed

@ThreeUK I upgraded my daughters phone last week. It should of been delivered Thursday, since then I have spent over 20 minutes on the phone,3 times, getting told phone back tomorrow. Now they said they will cancel the order within 48 hours so I can reorder due to technical issue

@ThreeUKSupport Specifically I want to cancel a contract & speak to someone who can speak English to understand my complaint. Secondly I want to stop your nuisance calls from India. You are in breach of GDPR.

@ThreeUKSupport Just tell me where I can speak to someone who will undermy problem. Someone who doesn’t insult me by not knowing how to talk to me.

@ThreeUKSupport he’s already pre ordered the new Mate Pro with EE, and he’s now been refused on the phone twice now for a PAC, so your version of “never” is a lot different to mine 😡

@ThreeUKSupport Awful experience with your customer service team trying to get a PAC code.

Just had it confirmed why I’m leaving @ThreeUK another awful customer service experience. Here’s to hoping @EE’s will be better.

@ThreeUKSupport She’s managed to cancel it now, but she’s still been given a bill of over £100 to pay for you when the account wasn’t even being used. Also I’d like to note that part of that charge is for the handset, which after 2 years would have been paid off. So why was this still charged???

@ThreeUKSupport She had 3 accounts, and cancelled them over the phone. 1 of the accounts you didn’t cancel and kept charging her for, but because there was no bank account linked you charged her £5 for failed DD, then you did this again. Then told her it was her fault for not contacting you.

@ThreeUKSupport the fact that you’re ignoring my tweet just shows how awful your customer service is! Can you reply please to get this sorted or we’ll be taking it to the small claims court.

@EE @ThreeUK thanks EE. I will certainly transfer all my phones over to you once the contracts are up in a few months. Shocking ‘customer service’ from 3.

@ThreeUKSupport what is going on with the network? It is impossible to even make a call, signal goes on and off...

@kronos1126 @ThreeUK @EE @VodafoneUK I never had any issues with @VodafoneUK in Edinburgh. It was the first place I got really good 4G

@welshmike @shortandhungry @ThreeUK @easyJet Good solution to a very stupid problem. Why would they do that!

@ThreeUK to anyone. This is really serious as through manager’s words anybody can charge me and everyone out there... if you don’t do something I’m calling str8 the police and will go through social media and news for the frauds you support.

@ThreeUK issue... then the manager admitted that there’s nothing you can do? Are you serious? I have a contract with you and no protection? I need someone responsible to do something immediately and stop this charge through my account as I’ve never signed up or gave my consent

@ThreeUK seriously what is wrong with you guys? This is the 2nd time that some random company (you call 3rd party!) charges me through you... just noticed that I’ve been overcharged and find out I’m a fraud victim once again and call 3 customer service in order to solve this

Why is data connectivity in Central #London always so poor despite having 4 bars of 4G @ThreeUK

@ThreeUKSupport no signal in E6 area. Is there a fault?

@chrisgolds @ThreeUKSupport Started off the underdog...grew to cosmic-heights, and have now in the last year completely deflated to be the worst network provider in the UK. Hi EE

In Central London, not surrounded by a large crowd of people, and my @ThreeUKSupport phone has had ZERO signal for 3 hrs. I’ve had to tether off a Vodafone to send this (and watch insta vids SEAMLESSLY, since). Talk about embarrassing. Three are a shambles & will be gone tomorrow

Called @ThreeUK after getting text and missed call about an account I haven’t used in years. I call back - they have no record of my number or my account. They tell me to wait for the next call. Just took an audio message asking me to call to discuss my account. WTF is going on!?

@ThreeUK 4G has been extremely slow/none existent for the last two days....

@Paul_Rowell @chrisgolds @ThreeUK @EE Stop championing EE Paul, shit too hahaha

@ThreeUKSupport @tomduncalf This doesn't seem like an 1 off problem but more of an infrastructure collapsing..

@ThreeUKSupport @tomduncalf Areas? Gradual blackout around Richmond station (speed gradually drops from St Margarets), zero connectivity at Waterloo Bridge e.g. Spotify stops playing, can't send SMS (since last August when i started commuting), last week no network at Waterloo ground train level 50% of time

@ThreeUK can’t use my cellular data anywhere in London. Is something up? Has been an issue since 3pm

@knasher @ThreeUKSupport @VodafoneUK I think it’s time to quit @ThreeUKSupport - we’ve been evangelizing customers for a very very long time and in that time the service has just got worse and worse. There are clearly network issues or over subscription which they can’t or won’t address.

@ThreeUKSupport WC2R is Strand in London… so not a new post code. Just a poor PAF database at your end. @knasher are you still having issue in EC2? You’ve been saying there are issues in SE1 for ages - if you can’t provide a working service I’d like my money back.

Ok so after the initial major frustration at the porting process with @ThreeUK (and a sorry in the form of £30 credit) it’s all fine now (fingers crossed) and their 4G is bloody fast! Customer service was good but there are way too many platitudes! #three #4g #fast #service

@ThreeUKSupport @ThreeUK your U.K. 4G data in central London is awful right now. Your network is overloaded. This is ridiculous!!!! Used to be great.

@ThreeUKSupport Even now in SE1 0AJ there is no data signal at all.

@ThreeUKSupport EC2V 7NG, EC3A 8BF, WC2R 0HR just 3 of the zipcodes where there is virtually no signal at all (inside or outside), last night in WC2R 0HR there was less than 56k download. It’s been like this for the last week or so. And I know it’s not just me that’s having these issues.

Been at the front of the queue in the @ThreeUK store for 20 minutes now... why are all uk phone companies terrible at customer service...

@ThreeUKSupport Typical.. Not ideal at all and the Sony ZX premium doesn't appear on the list. So looks like a new network for me..

@Yorkie71 @BrianMaddenSite @KyleJohnsonTTGT My network @ThreeUKSupport is falling back to 3 in Ip332 at the moment 🙄I’d be grateful for 3G 😬

Never doing home delivery with @ThreeUK again

@ThreeUK do you have any plans to give your customers visual voice mail as the current system is a nightmare and very slow yo navigate.

@ThreeUKSupport Hopefully we can get around it then! Signal at home is essentially non-existent. I've been 100% reliant on InTouch.

@REALSgtBrdStk @ThreeUKSupport Loads for me but no SSL cert and is slow

@SarahRedsky @rosesandbricks @ThreeUKSupport @ThreeUK @pepperbackfish @BBCWatchdog @O2 do have a "charge to bill bar" which can be applied to Consumer accounts (not to business accounts) effective against #payforitscams. They don't normally refund victims and have same cavalier attitude as @ThreeUK. @EE are the only network to offer real protection.

They have now charged me an extra £25 on my next bill for sorting it out. Worst network provider I have ever been with, changing back to @ThreeUK ASAP.

@ThreeUKSupport just received message re end of support for InTouch app. This was major factor in recent move to three as poor signal at home but fine elsewhere. don't have compatible phone

@jlandpartners @AppleSupport I started to believe now that the quality of Apple devices sold by JL is questionable. When I was buying iPhone for my wife JL partner dropped box on the floor and offered it to me. Refused. I have iPhone from @ThreeUK and no issues at all. 2 of 2