3 (Three) Outage in Ford End, Essex, England

@RinaLeia2012 @ThreeUK It’s really poor treatment of loyal customers, particularly as they only said in January they had no plans to do this 😢

@ThreeUKSupport @ThreeUK awful customer service. No desire to help. 2 months waiting, sent ID many times but all they want to do is send you into a chat facility who can’t do anything. Escalated to a complaint and they just cut you off.

@ThreeUK the level customer service is shocking when trying to help relatives with learning disabilities during lockdown. Barrier after barrier. I am sure other providers are much better. Can someone please contact me ASAP who can HELP.

@ThreeUK My Mother has severe Dementia and has not used her phone for at least 18 months we stopped payments and told you to cancel the phone we have sent proof of her Dementia in a Doctors letter, you won’t accept this as she didn’t send it what part of Dementia do you 1/2

@GetMeAManager @ThreeUKSupport I am aware of that. However, a major airport near me recently had Three 5g coverage enabled, roughly at the same time my issues started. What does that tell you?

@ThreeUK No point pimping new phones if your network is not up to it.

If you employ people to answer phones make sure they do not hang up on people @ThreeUK Upsetting old people is ******* vile and unprofessional.

@ThreeUKSupport I have already had a discount applied, I do not want more as I’d like to see the issue fixed. Like I mentioned, Three is the only fast internet option here so cancelling won’t help too. The only way Three can help would be to fix the capacity issue.

@ThreeUKSupport I have an existing complaint logged for this since November. There are no options to help the situation, like I said we are rural and it’s down to lack of capacity for a tower that will in my opinion not be resolved

So attempting to cancel a @ThreeUK contract - four times the customer service team have hung up on me this morning and used delaying tactics to stop me cancelling my contract. What a terrible way to treat a customer - they just don’t care.

@ThreeUK Any idea or ETA on eSim support at all? 🙏🏻

@ThreeUK be good if you get a signal on three

@ThreeUKSupport got no home wifi/ no internet on 4g ipad and 3g only on my iphone. ffs every week now. sort out the network. £100+ quid a month i'm paying for a service that drops all the time

@ThreeUKSupport signal in chelmsford absolutely shocking. been without use of my phone for 2 hours. trying to work. ffs no internet nothing. what's the point in having a phone when only use on this network is wifi

@ThreeUKSupport having terrible signal in chelmsford CM20DY literally one second it's decent next it's not

I took out a mobile data plan with @ThreeUK on the promise that it was a one month rolling contract I could cancel any time. I spent 4 hours today trying to cancel the contract, even covid is no excuse for such appalling customer service.

@ThreeUK this is ridiculous I can't get online I have tried your 'live chat' and tried calling with no help my 14 days Cooling off period is now over too and I cant cancel my phone without a charge this is a shambles I need to speak to someone!

Never go with @ThreeUK for buisness if you want any kind of decent customer support. You get what you pay for

@ThreeUK trying to access my3 mobile number correct, forgotten password i never receive the email to reset

@ThreeUKSupport This issue was over 12hrs ago. The issue happens every week or more on separate devices. Regular loss of 4G, which as I said causes a complete loss of home internet as your tech support advised to use 4G only. 3G barely usable during these outages. We are beyond basic faults here

@ThreeUKSupport Glasgow silverburn. Currently in queue to buy same phone in sainsburys so we have one in case of emergency. Unfortunately my wife will need to visit shop again tomorrow to cancel and buy our her contract

@ThreeUK store manager told me nothing could be done. Apparently nobody else other than the area manager can help despite being told to come in to store. No back up phones in store to help, no offer of replacement and we are accused of misunderstanding

@ThreeUK can you help me understand how you would continue to charge for a phone and data when the contract ends.

@ThreeUK 1/2 just left one of your stores after my overdue pregnant wife was advised on the phone I could collect a replacement handset on her behalf. On arrival same staff member keeps me for 30 minutes before telling me cannot help as area manager away for day

@ThreeUKSupport Will somebody please just tell me if there is still work going on in the area and if yes then when it is now supposed to finish. Speeds are terrible and remain terrible.

@xhayleybell @ThreeUK Hayley irs not just fort William I pay £78 a month for internet and phone contract and their reception is terrible. Tried to speak to them but no help, so so so sick of it tbh feel we all are owed atleast a month free it’s bull. X

@ThreeUKSupport Will try this right now would that be the issue? Can we find out if is?

@BizPaul @ThreeUK I’ve been using them for 10 years! Never had much of an issue and I usually get signal everywhere I go.

@ThreeUKSupport I think she may have a cap of £0 we need to remove to allow for £2 a day roaming charge? Problem is we get remove it and you never answer the phone.

@ThreeUK I have just upgraded to iPhone 13 however I am having trouble accessing Instagram as every time I click the app it closes again, I also cannot log on the web as it says error but Instagram still works perfectly fine on my old phone. Iv re installed app etc and nothing