3 (Three) Outage in Ashbourne, Derbyshire, England

Do you why I’ve had no network for the last 3 hours in DE56? @ThreeUK

@oneplus If only my network sold it. But you did an exclusive deal with @ThreeUK. I'll buy this when you let me.

@DiegoMarahawner @ThreeUK They somehow changed my contract plan- I ended up with £103 bill and they admitted it was their mistake. Being transferred to their customer relations team 3 times was not fun either, I never actually reached them, even after hour & half wait each time.

@ThreeUKSupport Thanks @ThreeUKSupport - I’ve now answered your message, but heard nothing back from my questions. And issues still not sorted!

@ThreeUKSupport - abysmal service & customer service from you. No reply to emails, DM’s or online chat. Please contact me before I feel I have no choice than to go to @Ofcom to complain!

@ThreeUKSupport Hai, 4 days back i switched to three from lyca network but still sim didn't activated please look into it

@ThreeUK Been with you 11 years. Never had a problem 👍

@ThreeUKSupport Thanks Petey the other options do sound a much easier process. My experience calling 333, is your time is wasted being persuaded not to leave, if a customer makes it clear they wish to cancel I feel you should get put straight through to the cancellation team, it took me 40 mins.

@ThreeUKSupport Thanks Petey the other options do sound a much easier process perhaps it may be useful to update your call handlers with this information it took me 40 minutes to cancel my phone.

@ThreeUKSupport Thanks for the reply Kim, appreciated its not the wait time that’s the issue it’s the cancellation process which is long winded and a poor customer experience. 3 need to sort the process. Nobody likes to lose a customer but making them jump through hoops just annoys them.

@ThreeUK absolute poor, insulting service yesterday

Not sorted for me. Data is back and I can receive incoming calls, but can’t dial out... Not an issue with my device or SIM before you go there @ThreeUKSupport

@ThreeUK networks always go down facts of life ....at least give us a explanation..can you imagine if you were in charge of end of world instructions 🤭

@ThreeUKSupport @ThreeUK your customer service is Shite! If you can’t be bothered to let us know what’s happening, I’ll take my custom elsewhere! #threemobile #NaffService #SwitchingNetwork

@ThreeUKSupport NO INTERNET AGAIN THIS MORNING, you sent me a new Hub but has stopped working, internet on legs!!! total rubbish service!! Going to cancel the direct debit as it’s not fit for purpose!!!!!

@martin_booth @O2 That’s slow Martin, I had a similar thing when I switched @forkliftagency to @VodafoneUK - ended up buying out of our contract and moving it all to @EE - I’m personally with @ThreeUK but even they seem to struggle, especially when I go to London.

@ThreeUKSupport I have been with 3 several times throughout my time... Never any problems until I want to leave... on every occasion its the same hard sell even when you say no its like they don't hear you and just carry on.. ask once then give me my pak code... thats all i ask

@tessthebutler @ThreeUK @VodafoneUK I had Vodaphone in Salisbury and never had any issues... I moved to EE when I came to Heytesbury as Vodaphone doesn’t work here! Hope the move went well x x

It’s not often I do this but ******* please refrain from ever signing uo for @ThreeUK The worst customer service I’ve ever received

@ThreeUKSupport To then be told this evening its under investigation for fraud!!!! The courier service is who you should be investigating as the man was in all day, never even came to the door to try and deliver a phone. And now he is left in this state. Its beyond disgusting

@ThreeUKSupport I am talking on behalf of a vulnerable person, unable to verbally communicate. Phone upgraded, never received. Tried to ring up and get the phone delivered, can't do that as they hadn't received it back.. Left it a week, rang back, still can't do it as now escalated..

@invertedLWB @ThreeUK their logo is horrible

@ConnCFC @ThreeUK It sucks tbh 😡

@ThreeUK absolutely disgusted with customer service. No phone for 3 weeks, vulnerable man left with nothing. Promises to Discuss for 2 wks , not one person has even attempted to call me to Discuss this but quick enough to send him a phone bill! Utterly disgraceful

Never saying another bad thing about @ThreeUK again 😭💙 #ChelseaFamily

@ThreeUKSupport Wtf?, nothing happens when the 'chat now' is pressed, when the phone number is dialled it wants to know the phone number concerned which l dont have as it is mobile wifi (dongle), l want to speak to a human, l am fed up

@ThreeUK @ZoumaIdiniV2 @fc_ziyech Still **** tbh