3 (Three) Outage in Ashby-de-la-Zouch, Leicestershire, England

@ThreeUKSupport Hi Kymberlie. My mother cancelled her three account as she was in hospital for an extended period of time. She also stopped the DD from.jer bank. Two months later she was asked to pay £30 for some reason. It was never explained why. I tried contacting you guys via phone.

I have a 40 minute phone recording of me trying to contact your support line but kept on hold if you want to hear that? #threeuk

@ThreeUKSupport The account was cancelled in 2016 and transferred to me, I set up a new direct debit, but you continued taking from my father as well as me. It is impossible to speak with someone in billing and I need urgent resolution of this

@ThreeUKSupport how do you actually get any acceptable customer service, been on phone / chat for over 2 hours and banging my head against a brick wall

@ThreeUK why is it impossible to speak with an advisor I am really disgusted with your customer support today

Why does @ThreeUK website make u disable wifi to use it... no signal in my house without wifi... 🤬

@kieranlazaretti @JBreamo @ThreeUK @ThreeUKSupport That's what I was told too three broadband is down!

@ThreeUK easily has the worst service in the U.K. I’m sat in a parking lot in my car b can’t even get 4g...gps won’t load...had to come into WiFi just to send this tweet smh...fix up @ThreeUK

@BootBorisOut @ThreeUKSupport Exactly. @EE managed it on day one of iPhone supporting eSIM. what exactly it the issue!!

@ThreeUK @ThreeUKSupport why is your 4g speed so bad and cutting out, not been right since last week's outage. Why are we paying full price for this substandard service. #threedown

@ThreeUK @Vikkstar123 Yawn….. STILL no eSIM support though.

@ThreeUK You say your building the fastest 5g but your WiFi signal etc is trash for 4g

@ThreeUKSupport I was referring to the sound quality rather than the music. It seems to be working now. Apparently running out of data before I upgraded was the issue. IMHO it should be obvious to check for these sorts of issues. This is the 2nd issue I've had with blocks.

@ThreeUK new sim still not activated over a day, without mobile phone service and been told would require yet another sim. Online chats down, phone support said issue in area until Wednesday. #threeuk #three #networkdown

@ThreeUK How can I contact you to cancel a contract - your system requires a number but I only have the last 3 digits. It was an ipad contract and I no longer have the device. Q

Very good service from @ThreeUKSupport on online chat sorting out an upgrade

can @ThreeUKSupport tell me why a phone contract i cancelled 2 years ago got sold to a debt collecting company BEFORE 3 decided to ask if i could just simply pay them? i cba berating poor Kinjal over live chat anymore, he's got no clue either it's not his fault

@ThreeUK how hard is it to get a straight answer, a customer shouldn’t have to do all the work to get money that’s owed! So very frustrating 😩

my phone is unusable with @ThreeUK @ThreeUKSupport once again. has always been bad. last two week atrocious

@ThreeUK @ThreeUKSupport The charging port on my 3 dongle is bust, l am out if contract & would like to give you first preference on a new deal, been trying to contact you via website but l haven't got a 3 phone so it's not happening, can you help

@LlamaBusiness @PyramidHead76 @ThreeUK I got so exasperated with these clowns I managed to get out of a contract mid term with no liability. The customer service is, aside from the signal of course, woeful.

@ThreeUKSupport I raised this at the point when I joined my SIM contract & stayed on (repeated) assurances that it was in the process of being repaired. Now after 3 months that's changed to there being no plans to fix. Is an early PAC out to another network possible in this circumstance? Thanks

@ThreeUK letting me down terribly using your 5G broadband at home. Working from home as a teacher, so far all lessons today a total mess! E16 2DD

@amazon Echo not compatible with @ThreeUKSupport is shocking. 3 gives awesome coverage down this way and is my wifi provider. Come on @AmazonUK sort it out. Pretty please.