Is BT (British Telecom) having an outage in Shepherds Bush, Greater London, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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BT (British Telecom) in Shepherds Bush, Greater London, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Shepherds Bush, Greater London, England

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Most Reported Problems:

  • Internet (62.32%)
  • Phone (17.96%)
  • E-mail (7.75%)
  • Wi-fi (7.39%)
  • TV (2.46%)
  • Total Blackout (2.11%)

BT (British Telecom) in Shepherds Bush, Greater London, England Comments

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BT (British Telecom) Issues Reports Near Shepherds Bush, Greater London, England

Latest outage, problems and issue reports in Shepherds Bush, Greater London, England and nearby locations:
  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices I did not receive a call back yesterday not at the promised time ie 9-11am nor till before 9pm a Month and the issue is still not resolved .. most incompetent #CustomerService is provided by #BT @BBCWatchdog BT is worst than #RogueTraders shown on your show

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices even if I take your word and assume a call back before 9PM but If a callback that was promised between 9am-11am and its not happened till now ie 20.32 should I expect that to happen in next 28 min ??? whereas it has never happened in last one month to get this issue resolved

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare Hi Rita - @Ofcom @OmbudServices failed promised call back again this is the case of worst customer experience ever... if any TV show like @BBCWatchdog wants me on their show for scoop against #BTGroup feel free to contact me

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices failed promised call back gain - that was predicted - I have messaged #BT my phone number and account details to know what is the final outcome - a month to resole a issue - this is what customers are paying for inflated price and poor service ...

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices I am expecting a call from billing team today to resolve the incorrect charges on account if the supervisor fails to call me today then I will share all the details with you again ... its almost a month and the issue is still not resolved #CustomerService

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices after spending 6 hours on 14th July followed by 3 hours a week after of my life over the phone to get this resolved and it still isnt so the supervisor clearly lied to me ... and #BT needs to fix this you have all the info from my 1st Private message so plz

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom today I got a bill of £143... so the supervisor clearly lied over the phone on 14th July #OFCOM please help .. this is already causing me a lot of personal issues and financial trouble even though its #BT that is breaching contract by rising prices midway through the contact

  • PeteTimbers
    Peter Timberlake (@PeteTimbers) reported from London, England

    @BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

  • PeteTimbers
    Peter Timberlake (@PeteTimbers) reported from London, England

    @BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

  • SianIsSmiling
    Sian Nelson (@SianIsSmiling) reported from London, England

    @Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

  • SianIsSmiling
    Sian Nelson (@SianIsSmiling) reported from London, England

    @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

  • danilo_brg
    danilo (@danilo_brg) reported from London, England

    @bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

  • c_cantore
    Cristiano Cantore (@c_cantore) reported from London, England

    @BTCare No raised on the phone. Account number is GB14059520. I want to know why my order is still not closed after 12 days by today or I’ll cancel everything on Monday

  • Lucanesque
    That chap (@Lucanesque) reported from London, England

    @julia_beam_me_u @BTCare @ICOnews Yep, ex-dir here too... we’re now thinking of just ditching our landline phone and moving to mobile only as we don’t have this issue at all with either of our mobile phones

  • Aaron1OS
    Aaron Os (@Aaron1OS) reported from London, England

    @bt_uk @BTCare I just had a call from someone claiming to be from BT Tech support! clearly a scam call. Just to put it out there. !

  • LimehouseDan
    London Dan (@LimehouseDan) reported from London, England

    @BTCare Hello. Afraid our broadband still isn’t working. In meantime how can we know what our login is so we can use neighbour’s BT Openzone? Thanks!

  • COS__73
    CiaránwithaC (@COS__73) reported from London, England

    @BTCare my Wi-fi has been on and off all day now the router has an orange light and won’t connect at all. Called but was told to call back in 5 hours as systems are down. Checked online and there’s no issue in my area. What am I supposed to do?

  • nstweets97
    Nikhil (@nstweets97) reported from London, England

    WiFi and customer service on @BTCare are as appalling as each other. Cannot wait to leave once my contract ends. Unacceptable.

  • carlbob
    carlbob (@carlbob) reported from London, England

    @BTCare So it seems - an utter scandal given yahoo, who provide this email service, offer it entirely free. She doesn’t want to keep her account but does want her password reset so she can go in and download her emails and take them elsewhere.

  • Abadesi
    Abadesi (@Abadesi) reported from London, England

    Hey @BTCare I live in SW12 and my broadband has cut off multiple times in the last 90 mins. Your service line says my area isn't affected, I did troubleshooting with my router and its fine - what's going on?

  • cordelia4104
    Kate Harris #FBPE (@cordelia4104) reported from Richmond, England

    @BTCare I advise them that they are criminals and that I will report them. They laugh down the phone.

  • T_Rendell
    Tom Rendell (@T_Rendell) reported from London, England

    @BTCare Bye. I hope u see the light. Short term gain = long term bad will and lack of custom

  • Janebcd
    Jane Doy MBPsS (@Janebcd) reported from London, England

    @BTCare I cannot make calls with my landline but I can receive calls. Please Help as I have been shut out of my online account because I forgot my password!

  • pettaw
    Andrew Petterson (@pettaw) reported from London, England

    @BTCare Yes can get online using IPv4. Is IPv6 down at the moment? Any ETA on a fix?

  • pettaw
    Andrew Petterson (@pettaw) reported from London, England

    @BTCare I have no IPv6 connection since Saturday when my broadband went off for 30mins. North Wembley exchange. Live chat useless. Please help.

  • craigjnash
    Craig Nash (@craigjnash) reported from London, England

    So our internet has gone down again for the second time and @BTCare think it’s accept to happen up to 5 times daily? I think we’ll be moving

  • craigjnash
    Craig Nash (@craigjnash) reported from London, England

    @BTCare Well it has never happened with you before this last few weeks, and had never happened when I was with Talk Talk or Sky?

  • craigjnash
    Craig Nash (@craigjnash) reported from London, England

    @BTCare Doesn’t make a lot of difference and it’s just gone down for the second time today

  • smellmycheese
    Jenny (@smellmycheese) reported from London, England

    @BTCare hi, I've had a text confirming I've set up online billing, which is odd since I don't have an BT account! The link in the text to report it doesn't work. Can someone please look into this?

  • Martaaaaaay
    MJ (@Martaaaaaay) reported from London, England

    @btsport what the fuck is Glen Hoddle talking about?!?! Why is he even commentating, he’s awful!! #ChampionsLeaugeFinal #RealLiverpool #RealmadridvsLiverpool #UefaChampionsLeague

  • TuckerOli
    Oli Tucker (@TuckerOli) reported from London, England

    About the worst bit of keeping I’ve seen in any final. #ChampionsLeagueFinal2018 @btsport gutted for @LFC and @MoSalah

  • Timbo34Gary
    Gary (@Timbo34Gary) reported from London, England

    @mickquinn1089 @btsport @WWE Seriously Micky u been on the sauce or what Ramos never landed on he’s left arm ffs

  • PSELawson
    Paul Lawson (@PSELawson) reported from London, England

    As of the @btsport commentary wasn’t bad enough, we now have to listen to Glen Hoddle cream himself over Lallana for the next hour #UCLfinal

  • henryitdean
    Zaddy SlurpJuice (@henryitdean) reported from London, England

    @BTCare I just paid £17.99 for 5 days of BT WiFi and it is TERRIBLE. So much worse than tethering to my phone with 1 bar of 3G. I would like a refund please

  • CoastAndrew
    Coast Andrew (@CoastAndrew) reported from London, England

    .@btsport, the semifinal in Rome was won by Halep, 6-4 final set 🎾 You’ve got 5 channels with 2 showing nothing major, and still managed to interrupt the match with 2 games left!!! to show the German FA cup final. Bloody amateurish bad programming,#Btsport!

  • CoastAndrew
    Coast Andrew (@CoastAndrew) reported from London, England

    Dear @btsport, the semifinal in Rome was won by Halep, 6-4 final set 🎾 You’ve got 5 channels with 2 now showing nothing major, and still managed to interrupt the match with 2 games left!!! to show the German FA cup final. Bloody amateurish bad programming!

  • GreenhouseDept
    Greenhouse Deptford (@GreenhouseDept) reported from London, England

    @btbusinesscare our broadband still not on 2 weeks after you turned off! Promised by 6pm and a call. Neither happened. Our customers need wifi. Horrendous service so far, we need an engineer here to fix this please!

  • Therapyangel1
    Elaine Chambers (@Therapyangel1) reported from London, England

    @SaveWimbledon @MarkGale @EvesBakeOff @Merton_Council @VeoliaUK @TfL @BTCare @idverdeUK @cllr_alambritis How can you trust @cllr_alambritis when he was telling people on their doorsteps that Merton Hall was not being demolished while just down the road it was BEING DEMOLISHED!

  • jos_elite
    John OSullivan (@jos_elite) reported from London, England

    @bt_uk @btcare What a joke company....overhead phone lines been down a week now, hit by a truck. Booked to come today or tomorrow, nobody turned up. Now can’t speak to anyone...no UK number......anywhere. Quite simply the worst customer service on the planet.

  • SeasonTravelerZ
    SEASON TRAVELER (@SeasonTravelerZ) reported from London, England

    @BTCare No just that the external work has not been completed. I know what the problem is though that I was promised free installation and the guys have to do a bit more work than expected. Which will cost them more Money.

  • olivermbeach
    Oliver Beach (@olivermbeach) reported from London, England

    @BTCare We just switched to BT and our home broadband is not working and the engineer cancelled the appointment.

  • craigjnash
    Craig Nash (@craigjnash) reported from London, England

    @BTCare Our internet has gone down for a third time a week. Can you explain please?

  • staggy77
    Lord Stagg 🌍 (@staggy77) reported from Richmond, England

    Wow, one tweet and they turn it around. Exceptional customer service by @BTCare I’m amazed tbh

  • MattHardyJourno
    Matt Hardy (@MattHardyJourno) reported from London, England

    @firstnavanman @btsportrugby @btsport They've never had a Welsh pundit in their team for Europe. It's always been those people since BT sport got the rights. (But I agree they should have a guest pundit from Wales)

  • MikeEHughes
    Mike Hughes (@MikeEHughes) reported from London, England

    @BTCare frustrating interaction with BT Care on chat - need help getting my fathers BT mail reconnected please - promised call backs don’t happen

  • Ali_Malik
    Ali Malik (@Ali_Malik) reported from London, England

    @BTCare horrendous customer care from one of your customer services team members! Sent you a DM. People who don’t know the product or don’t respect the customer should not be handling customer calls @BT_UK #BTInfinity

  • Ali_Malik
    Ali Malik (@Ali_Malik) reported from London, England

    @BTCare horrendous customer care from one of your customer services team members! Sent you a DM. People who don’t know the product or don’t respect the customer should not be handling customer calls @BT

  • Anouskamarks
    Anouska Marks (@Anouskamarks) reported from London, England

    @BTCare HELLLLO OUR WIFI HAS NOT WORKED ALL DAY AND I HAVE AN ESSAY DEADLINE IN 2 WEEKS CAN YOU HELP ME PLEASE

  • andystock22
    Andy Stock (@andystock22) reported from London, England

    The Awful Alan Smith commentating on Chelsea v Liverpool - Poor from @SkySports @SkyUK. Even worse than Paul Dempsey on @btsport

  • nelliott7
    NWE (@nelliott7) reported from London, England

    @BTCare Customer service @bt_uk is terrible. I was made to feel small, patronised and spoken over. I vote @virginmedia and @SkyHelpTeam

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • SiWest1
    Si West (@SiWest1) reported

    @BTCare So the engineer finally arrives just before 13:00. I had left the house at this time, but had family at home. Turns out there was a problem in the cabinet at the end of my street. This device feeds a number of people. Why doesn't anyone listen?

  • sami_fallah
    Sami Fallah 🤙🏽 (@sami_fallah) reported

    @btsport @btsportfootball If someone isn’t handed a p45 after making this then BT have serious issues

  • NewshamWayne
    wayne (@NewshamWayne) reported

    @movecounterking @Crazyriversflow @SessionFor @pgregory23 @Tyson_Fury @btsport @BenDavison_ @hughiefury @peterfury @BronzeBomber Fury talking more shit “biggest fight this country’s ever seen” how the fuck is that when one fighter has been in the ring once in nearly 3 years against a 39yr old cruiser weight and the the other is ranked 139th in the world. Stig get a fucking grip fury is a gob shite fraud

  • Hemo1987
    H3M087 (@Hemo1987) reported

    @Brad_Johnson28 @sshdevelopments @NotALeftFan @Tyson_Fury @btsport @BenDavison_ Don’t what you think “talking shit” is about my comment? But whatever you dispute look it up yourself...

  • 1173gezza
    Justin Ferguson (@1173gezza) reported from Mitford, England

    @BTCare are we having problems with the internet in Redcar

  • Burton_jake25
    jake_burton (@Burton_jake25) reported from Ellastone, England

    @BTCare Yes it does change colour . I don’t like paying a lot of money for a poor service

  • ThomasHunt3
    Thomas Hunt (@ThomasHunt3) reported from Diss, England

    @Lewytaylor14 @btsport Yeah I'm not being funny mate but they have peer very poor lately. Only yesterday announced they have Ligue 1 for this season - Cheers it started last weekend. Have lost Serie A and are struggling to show vital games like the Burley game tonight. Not really acceptable is it.

  • Lewytaylor14
    Lewis (@Lewytaylor14) reported

    @ThomasHunt3 @btsport Poor from BT Sport. Going downhill very rapidly, I'll be cancelling my subscription very soon indeed

  • NewshamWayne
    wayne (@NewshamWayne) reported

    @movecounterking @Renegadechange @Crazyriversflow @SessionFor @pgregory23 @Tyson_Fury @btsport @BenDavison_ @hughiefury @peterfury Nobody held a gun to his head and forced him to snort cocaine “terrible 2 years my ass” he’s nothing but an attention seeking gob shite

  • mikejulietbravo
    Mike Briercliffe (@mikejulietbravo) reported

    @Bennn_D BTsport is crap