BT (British Telecom) Outage in Ripon, North Yorkshire, England

Hello @bt_uk I've been waiting all day for a call back from you regarding a complaint. Am now told this has been re-scheduled (without asking me). Wasted a full day on this. Seriously fed up. Sort it out.

@BTCare yet another complete mess caused by BT. Utterly incompetent. Surly, unhelpful staff. Letting down a vulnerable elderly customer. You are a disgrace.

The commentary in BTsport is pretty bloody terrible....it needs an comical alternative to make it more interesting

@BTCare absolutely seething. You have completely let down my elderly mother by failing to do as you promisedSpent the last 2 Saturdays trying to deal with your appalling customer services. An exercise in futility and frustration. Failing in your duty of care to customers.

@J_Strudwick @Jamken22 @btsport I had the same problem - try to watch a different BT channel (I picked Rugby), then once logged in switch back to footie - all ok.

@BTCare hi we were told our new home hub was on its way but nothing. Rang tonight and it hasn’t been dispatched. The advisor was great. But @bt_uk service is not! Again! Look me up please, this isn’t the first time. We’ll be looking for a new provider... with @_AnnaWhiteley

@BTCare Receiving calls from 01215207118 claiming to be BT technical & saying “press 1” to stop internet being disconnected today. I didn’t obviously. Can you shut this number down if it’s not genuine? #nusiencecalls

@scotbaston @Mrs_Bob_Here @bt_uk All fixed line broadband services run off the same Openreach network unless you are a Virgin customer. The only difference is the price and the customer service you receive.

@skybluesam @btsportufc @btsport I never paid...be careful who u call a fool until u know the facts 👍🏻

Still wondering @BTCare @bt_uk I have been a customer of yours for almost 6 years now. And I have always complained about my internet connection just recently it has dropped so much that we can't even use Netflix... been told an engineer is going to fix the issue by friday

@RiemaBelam @bt_uk Don't trust them they told me that I'm on day 6 with no internet or phone service. #nothappy

@bt_uk so 1 week after I was supposed to have bt broadband connected I'm now told it will be wednesday. Not impressed as a new customer. Looking at some tweets on here maybe should have stayed with sky. #badcustomerservice

@energywnl @bt_uk Internet just cut out I. My area thank god it’s back up so I don’t miss tourney lmfao

@bt_uk utter crap, don’t do it

@kitcudi1 @bt_uk ikik i get 20 ping min but it spikes so often id rather have 50 consistent than randomly spike from 20 to 150 like wtf

@bt_uk have cancelled the direct debit, let me know when you can provide the service you promised and I will reinstate it minus the disrupted days #crapservice @BBCWatchdog @WhichTraders

Also blamed @WeAreOpenreach for an upgrade that’s “obviously” gone south and as such is not a @bt_uk problem. It’s an @OpenreachHelp and the clients problem. On a bank holiday weekend.