BT (British Telecom) Outage Report in Prestonpans, East Lothian, Scotland
Problems detected
Users are reporting problems related to: internet, e-mail and wi-fi.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Prestonpans, Scotland
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Prestonpans and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (58%)
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E-mail (16%)
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Wi-fi (14%)
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Phone (6%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map Near Prestonpans, East Lothian, Scotland
The most recent BT (British Telecom) outage reports came from the following cities: Edinburgh, Dalkeith, Prestonpans, North Berwick and Penicuik.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Phone | |
| Edinburgh |
||
| Edinburgh |
Internet | |
| Edinburgh |
Phone | |
| Dalkeith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Prestonpans, Scotland
Latest outage, problems and issue reports in Prestonpans and nearby locations:
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Matt
(@No7Nurgle) reported
from
Edinburgh, Scotland
@bt_uk any chance of an update on the fault in the Edinburgh area? I have already checked on the link you are about to send to me and it says no issues.
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Karen A Galloway
(@karenagalloway) reported
from
Edinburgh, Scotland
@bt_uk storm outage here in eh10. Any estimate as to when we might get back online ?
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Chris Highcock
(@chrishighcock) reported
from
Edinburgh, Scotland
@bt_uk did the storm last night take down #broadband in #Edinburgh If so when will it be back?
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Craig
(@craighk93) reported
from
Edinburgh, Scotland
@bt_uk @AIridag with plusnet and I am the same, not working
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Marky ™
(@MrSifter_) reported
from
Edinburgh, Scotland
@bt_uk Your service is still ****
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Kathryn Donnelly
(@K_J_Donnelly) reported
from
Edinburgh, Scotland
Absolutely ridiculous @bt_uk that you expect customers to accept not having broadband for 8 days whilst @scotgov ask us to #WFH without any complaint. #EH4 #Stockbridge
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Shafay
(@Shafacakes1) reported
from
Edinburgh, Scotland
@bt_uk broadband still not working in Edinburgh, is there any news on when it will be fixed?
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Graeme Taylor
(@taylor354) reported
from
Edinburgh, Scotland
@bt_uk @benmols @bt_uk FTTP services down for me in the EH4 area of edinburgh. Can you confirm if this is expected. Old broadband over copper is still working via the DEAN exchange.
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Frances Sinclair
(@FrancesSincla12) reported
from
Edinburgh, Scotland
@bt_uk Our BT Broadband went down on Wednesday morning after the storm. Told no engineer to fix until 1st September! BT that’s appalling. After decades with BT we will be changing supplier!
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Neville Lawther
(@Neuraldance) reported
from
Edinburgh, Scotland
@bt_uk Edinburgh broadband My internet is down in EH10.
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Gregg Aston
(@baldy100) reported
from
Gorebridge, Scotland
@bt_uk Disappointing service again from BT. Nothing but hassle from the start and terrible coverage from router. 21 days since complaint email has been sent which has gone unanswered. Called today and found very unhelpful and only interested in selling further products. Avoid.
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[gawr-juhs]
(@gawrjuhs) reported
from
Edinburgh, Scotland
@btbusinesscare Hi. Are you currently experiencing an outage in central Edinburgh? My Business Hub is stuck on orange, so no WiFi connection and VOIP business phone line 😕
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Karen A Galloway
(@karenagalloway) reported
from
Edinburgh, Scotland
Anyone else having @bt_uk internet issues in edinburgh???
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Sin-i-sister
(@hazystew) reported
from
Edinburgh, Scotland
@bt_uk is there any update on when Edinburgh will be back online? I can’t work so it’s an issue!
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Richard Peat
(@RTPeat) reported
from
Kinghorn, Scotland
@bt_uk How far does the major issue in Edinburgh extend? We’re on th Kinghorn exchange and our fibre has been down since 4am?
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Salon Evi
(@SalonEvi1) reported
from
Edinburgh, Scotland
@bt_uk Thank you, that would be great. It has been one week and still not fix it yet. Very disappointed
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Kathryn Donnelly
(@K_J_Donnelly) reported
from
Edinburgh, Scotland
@bt_uk Yes. Internet has gone off. Please fix.
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LAYC
(@LAYC2015) reported
from
Edinburgh, Scotland
@bt_uk please help small charity who has no telephone landline and don’t understand why there’s a fault? On hold to very expensive customer service line!
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Kathryn Donnelly
(@K_J_Donnelly) reported
from
Edinburgh, Scotland
@bt_uk this is day 5 of no broadband in #EH4 #Edinburgh. Please can someone fix it soon
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Kathryn Donnelly
(@K_J_Donnelly) reported
from
Edinburgh, Scotland
@bt_uk is there a problem with broadband supply in EH4 Comely Bank Edinburgh? Can’t get through on the phone line and has been down since early am.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Alison Rushbrooke
(@alirushbrooke) reported
@bt_uk I’m still waiting for you to send me envelope to return old BT router. Have looked on My BT but can’t find where to request it? Help!
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Tommy D
(@Tommy93260644) reported
@bt_uk Wireless. It’s absolutely terrible. It affect my ability to generally search things on the internet, the stream football, music and do Zoom/teams meetings.
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Ross Donoghue ⭐️⭐️ PSN: Lycandon
(@RossDonoghue) reported
@bt_uk I text that every 2 months when problems occur like clockwork. You send out an engineer, I take a day off work and he claims nothing is wrong and leaves. It goes back to normal for 2 months and repeat. I need the wiring checked.
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Jonathan Mitchell
(@JMitchell_4) reported
@bt_uk Whole hub has turned off and on now about 6 times in the last hour I’ve reset it 3 times problem still going on it’s been like this for the last 4 days
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DJ Paul Gardiner
(@PaulGardinerDJ) reported
If you are with @bt_uk and they say they are upgrading you to digital voice, don’t accept it. It’s utter ****. Every time you want to restart your router or turn it off the phone loses its config settings and is useless. BT then have to resend the settings to your router.
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David #FBPE 🇪🇺 #FBPA #rejoinEU #GTTO
(@StandbyVT) reported
@bt_uk Hello again. Checked this morning and we are back on the 4G backup. Restarted the router and now back on the landline-supplied broadband. Evidently there is a problem somewhere causing this to keep happening so would be grateful for further advice/assistance. Thanks.
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Helen Abnett
(@helen_abnett) reported
@bt_uk Thank you. They keep on being promised a callback but it never happens. Eg someone was due to call my dad between 6pm and 8pm last night. No one did. Can you guarantee someone will phone this time?
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zedaiahtimms_of_England
(@zedaiahtimms_oE) reported
@ICDb_tv And again the commentary audio is behind the pictures. Come on guys its not a rocket science fix ! sort it out #btsport
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Martin The Mushroom
(@MartinLevy9) reported
@btbusinesscare So here we are almost a month later and @BTBusiness @btbusinesscare are really proving their incompetence. Still no broadband. All talk and apologies. No action. Hopeless. Never will I choose them again.
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Iain Nicolson
(@n1colson) reported
@bt_uk Don't want to be rude mate, but of course she reached out to you. Apparently now coming Monday morning, unfortunately heard this on multiple occasions so we won't hold our breathe.... Another day of waiting around to see if an engineer actually turns up.