BT (British Telecom) outages and service status in Norbury, England

Problems in the last 24 hours in Norbury, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Norbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports Near Norbury, England

Latest outage, problems and issue reports in Norbury and nearby locations:

• 
  Mike Higgins #Rather_Unhelpful (@strolltoitaly) reported 15 minutes ago from Bishop's Castle, England

  @Martin1Williams @BT @bt_uk @BTCare Happened last year. Same problem as you.

• 
  Mike Higgins no DMs (@strolltoitaly) reported 17 minutes ago from Bishop's Castle, England

  @bt_uk I called that number. Nobody was available. Called twice. I just want to end my service. I'm not in contract. I have service with another provider. I just want to end my service with BT.

• 
  Mike Higgins no DMs (@strolltoitaly) reported 50 minutes ago from Bishop's Castle, England

  @bt_uk You keep asking me to send my stuff back. I did it a week ago. Fix it.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bryony (@bryonycdc) reported 3 minutes ago

  @bt_uk hi, an engineer was meant to visit today as my internet has barely been working since it was installed about a week ago and no one has turned up? i’m a new customer and beyond unimpressed, regretting switching to your broadband

• 
  Literate Cynic (@LiterateCynic) reported 5 minutes ago

  Brilliant! @bt_uk FTTP N/W - network fault and @EE* 4/5G utterly abysmal at my NR 12 7 location... *Roll on end May when I can say bye-bye!

• 
  Rachel (@rachelleese84) reported 13 minutes ago

  @bt_uk Thanks. Honestly, my husband has called at least 10 times. We’ve had multiple openreach visits. Each claiming to have fixed it but haven’t. Latest is tomorrow but I have zero confidence it will fix the issue.

• 
  Rhonda 💙 🇺🇦 🏳️‍🌈🏳️‍⚧️ (@rhondawainman) reported 15 minutes ago

  @bt_uk Tried that and the customer service agents kept cutting me off. Waste of bloody time.

• 
  ems7 (@ems7) reported 16 minutes ago

  @bt_uk how can I contact your complaints department? I have had two missed calls from them. The number on your complaints page won’t put me through. Live chat can’t help. I’ve already escalated the complaint.

• 
  Duncan Anderson 🍃🔋⚡️🤖 (@duncsand) reported 16 minutes ago

  I called @bt_uk to cancel a service we're not using. The "guide" put me on hold for ages, then the line went dead, followed by an automated SMS asking what I thought of the service. Not very good is the answer!

• 
  TSLG13007 (@TSLG13007) reported 17 minutes ago

  @bt_uk absolutely appalling customer service as usual

• 
  Archi (@ArchiToolkit) reported 17 minutes ago

  @bt_uk This issue is not specific to my account. It's a bug on your website.

• 
  Tobes (@theGrimey) reported 20 minutes ago

  @EE @EE your option here is to escalate this appropriately, such as @bt_uk did historically with a similar issue (and before this godforsaken merger saw such a decline in service quality) - or I shall opt to seek your executives out directly.

• 
  Simon Conway-Smith (@SConwaySmith) reported 20 minutes ago

  If @bt_uk/@WeAreOpenreach want to survive, they need their current customer service systems consigning to the scrap heap. They are simply unfit for purpose. Took OVER 1 HOUR to raise a service request online to repair a vandalized external fibre connection, it should have taken 5 minutes, then the wrong address was assigned to the case and an engineer 85 miles away called to say he'd be there in a few minutes 🥴 Give me strength!