BT (British Telecom) Outage in Newtownards, Northern Ireland

@bt_uk how come you can’t move billing date for a customer who has been loyal for nearly four years,something EE did in second Guess that’s made my decision to switch providers in July easier 🤔🤔

@bt_uk I've just turned once of your engineers away as they've arrived 45 miles from where they should be. They should be attending my parents fault 45 miles away. I've never reported a fault on my line........Cheeky Elf

@bt_uk Hi Rita, I was quoted that this could over a week for the planner to arrive but no time frame given for it be fixed. Issue was originally raised on the 11th November and then incorrectly closed on BT side, still no ETA for resolution and having to use mobile data for a connection

@bt_uk Hi Paddy, engineer has advised that the planner needs to come out and assess whether trees (at another property) need cut down or the pole needs relocated, been told this could take a week+. My partner works from home and no offer of more data or a mini hub has been made!

@BTCare As they are due to shut down anyhow soon so looking for a new vocation of scamming BT customers! Very funny they know the name on the phone bill.. a phone line that’s ex directory and on the TPS. The number is kept private! I think you need to investigate your call centre

@bt_uk having issues with home broadband. Keeps going off around 2pm nearly every day. Have a feeling there's a problem with when your DLM reboots my line or there's probably REIN affecting it. I don't know if there's an outage in BT3 area, but your service status says issues

@A1GOY @bt_uk I remember looking at a bill as a favour for elderly neighbours, they where paying £81 a month for stuff they never used as they were in their 70's. Got it down to £29 a month.

@bt_uk Hi Aidan, the engineer that was supposed to arrive between 8am and 1pm, didn’t. I had to call @bt_uk and they told me the appointment had been canceled. They were able to fix the problem and I’ll have compensation from the two missed visits and for not having Internet last month.

@bt_uk Took a day off work yesterday for engineer to connect my broadband. No show. When I phoned customer services to complain I was told there was an issue and someone would call to update me today. Just got a text to say I won't hear anything until tomorrow. Not good enough.

@bt_uk The biggest issue is your team not knowing why my order has an issue and 4 service agents not calling me back when they promised to investigate & clarify

To make matters worse I’ve just received a call intended from @bt_uk for “Mr Ray Moreland” commiserating with me on my divorce and credit problems, but asking me for £86. Consistent lies and incompetence, now a GDPR breach. P.S Sorry to hear Ray 👍

@KezRandle @btsport Damn !

@btsport @btsportfootball getting error message YS7012 on player, HELP QUICKLY! Have restarted several times. #LFC #LFCBarca

I don’t mind @btsport but ever since it’s inception, their inability to find a co-commentator for football has been awful. From Owen to Jenas and McManaman in between, they have never had a @GNev2 or @Carra23 to call upon #TOTMCI

Without question the biggest game on #SkySports and #btsport on Boxing Day is #Aberdeen V #Celtic. Can't help but feel a tad disappointed with the other live games that day.

@bt_uk @BTCare fed up of having to go through multiple advisors regarding my Home Move complaint. Nothing seems to be getting done to resolve the issue! #BT #CloseToPullingThePlug 😡

@btsport need to gas mcmanaman... I’ve never heard a more one sided pundit. Never a yellow he says... FFS HE NEARLY BROKE HIS LEG YA ******* HEADER

@BTCare hi I’ve been trying to call all morning. I’ve been reporting a broadband issue at my parents address since Thursday & the matter still hasn’t been resolved

@BTCare Awful. One device can connect. Several phones and laptop can't. Been like this for days.

My @BTCare broadband shows blue light on router and says phone/devices are connected but nothing is working? Help?

@btsport please would you stop letting @martinkeown5 commentate on Manchester United as he is awful.

@BTCare I already did and the guy said exactly the same things as everyone on this tweet chain. I asked for a fault to be raised and was told that upload speed isn't guaranteed and he found no issues with my downstream speed because it's above my minimum guaranteed speed.

@BTCare So, regardless of whether it's guaranteed or not, should you not be doing all you can to try and identify and resolve the issues, as per the T&C? Which btw don't say anything about upload not being guaranteed. Unless you can show me where it says so?

@BTCare Has there been any ongoing issues with service in my area the last few weeks as our connection drops off an restarts itself quite frequent, if I were to ring every time I'd never be of phone to you.

@BTCare All fine. Been like this for ages. Bt channel doesn't work. Then you try and stream the match using bt Wi-Fi and it buffers.

@BTCare fed up with service stopping intermediate over last few weeks now router went off at 00.01 and is still off, rang help desk theyr working on fixing problem, and you are now putting price up!!! rip off!!!

Get to absolute fuck @btsport! Already paying an arm and a leg for a subscription to regular BT Sports and now your bringing out a Box Office. No wonder you have lost the UFC

@BTCare Hi Chris I have tried three different phones and still the line is not working my parents need a working phone line now!!!

Really disappointing customer service by @btsport to just drop Ligue 1 coverage with no warning.

@BTCare Honestly I don't know all I know was it was escalated to the management or executive team who never called back which is why it had to be cancelled because they couldn't provide service & I thought my details would be deleted after account closure under GDPR?

@BTCare My parents have lost their broadband. Are there any BT network issues in the Bangor, Northern Ireland (BT19) area?

@bt_uk you need U.K. staff working 24/7 because the network doesn’t stop after 9PM. Useless when there is a problem at 1AM

@officiallywobs @btsport Having exact same. Issuez watching campions league tonight. Constantly sound cutting out. Juat get told to check signal issues in my area. What bullshit i pay so much money for this and cant even get thru a match

@Christo07004224 @virginmedia @btsport @BTSportBoxing @btsport when are you going to take responsibility for your sound issues. You always tell us to check our signal issues etc Its not the provider virginmedia or anyone esle but the lame sound on your channel alone. Watching champions league tonight was a struggle to get thru!!!!

Lampard got away with it tonight rubbish tactics and very naive not one pundit mentions this 😂😂 it’s help having 2 ex team mates a former England team mate and Lineker who used to work with him! Tell us how it is @btsport poor! #CHEBAY

Ferdinand saying these Chelsea players will learn now they have faced top level players tonight like the Premier doesn't have any ..........idiot #CHEBAY #btsport

@btsportfootball does noone at BTSport watch the btsport channel because you are ruining coverage of the champions league and the premiership because any live football u broadcast seems to hav a problem with intermittent sound. Users across virgin, bt, sky platforms hav same prob

@btsportfootball bad sound coverage on btsport watching thw champions league... As per usual. So frustrating

@btsport watching champions league AGAIN sound crackling on coverage yet no other channel or recording other than btsport channel does this. Customer support thibk its my signal but its not its BT sport

"The Classico!" that's horrible to hear #NAPBAR #btsport @btsportfootball

@btbusinesscare My father, 90 years old and vulnerable, has had no landline for 13 days and you still haven’t resolved. He needs it urgently for his panic alarm to work. Not much good giving this info when you’re unable to fix problems for those most in need.