BT (British Telecom) Outage in Newtownards, Northern Ireland

@bt_uk having issues with home broadband. Keeps going off around 2pm nearly every day. Have a feeling there's a problem with when your DLM reboots my line or there's probably REIN affecting it. I don't know if there's an outage in BT3 area, but your service status says issues

@A1GOY @bt_uk I remember looking at a bill as a favour for elderly neighbours, they where paying £81 a month for stuff they never used as they were in their 70's. Got it down to £29 a month.

@bt_uk Hi Aidan, the engineer that was supposed to arrive between 8am and 1pm, didn’t. I had to call @bt_uk and they told me the appointment had been canceled. They were able to fix the problem and I’ll have compensation from the two missed visits and for not having Internet last month.

@bt_uk Took a day off work yesterday for engineer to connect my broadband. No show. When I phoned customer services to complain I was told there was an issue and someone would call to update me today. Just got a text to say I won't hear anything until tomorrow. Not good enough.

@bt_uk The biggest issue is your team not knowing why my order has an issue and 4 service agents not calling me back when they promised to investigate & clarify

To make matters worse I’ve just received a call intended from @bt_uk for “Mr Ray Moreland” commiserating with me on my divorce and credit problems, but asking me for £86. Consistent lies and incompetence, now a GDPR breach. P.S Sorry to hear Ray 👍

@KezRandle @btsport Damn !

@btsport @btsportfootball getting error message YS7012 on player, HELP QUICKLY! Have restarted several times. #LFC #LFCBarca

I don’t mind @btsport but ever since it’s inception, their inability to find a co-commentator for football has been awful. From Owen to Jenas and McManaman in between, they have never had a @GNev2 or @Carra23 to call upon #TOTMCI

Without question the biggest game on #SkySports and #btsport on Boxing Day is #Aberdeen V #Celtic. Can't help but feel a tad disappointed with the other live games that day.

@bt_uk @BTCare fed up of having to go through multiple advisors regarding my Home Move complaint. Nothing seems to be getting done to resolve the issue! #BT #CloseToPullingThePlug 😡

@btsport need to gas mcmanaman... I’ve never heard a more one sided pundit. Never a yellow he says... FFS HE NEARLY BROKE HIS LEG YA ******* HEADER

@BTCare hi I’ve been trying to call all morning. I’ve been reporting a broadband issue at my parents address since Thursday & the matter still hasn’t been resolved

@BTCare Awful. One device can connect. Several phones and laptop can't. Been like this for days.

My @BTCare broadband shows blue light on router and says phone/devices are connected but nothing is working? Help?

@btsport please would you stop letting @martinkeown5 commentate on Manchester United as he is awful.

@BTCare I already did and the guy said exactly the same things as everyone on this tweet chain. I asked for a fault to be raised and was told that upload speed isn't guaranteed and he found no issues with my downstream speed because it's above my minimum guaranteed speed.

@BTCare So, regardless of whether it's guaranteed or not, should you not be doing all you can to try and identify and resolve the issues, as per the T&C? Which btw don't say anything about upload not being guaranteed. Unless you can show me where it says so?

@BTCare Has there been any ongoing issues with service in my area the last few weeks as our connection drops off an restarts itself quite frequent, if I were to ring every time I'd never be of phone to you.

@BTCare All fine. Been like this for ages. Bt channel doesn't work. Then you try and stream the match using bt Wi-Fi and it buffers.

@BTCare fed up with service stopping intermediate over last few weeks now router went off at 00.01 and is still off, rang help desk theyr working on fixing problem, and you are now putting price up!!! rip off!!!

Get to absolute fuck @btsport! Already paying an arm and a leg for a subscription to regular BT Sports and now your bringing out a Box Office. No wonder you have lost the UFC

@BTCare Hi Chris I have tried three different phones and still the line is not working my parents need a working phone line now!!!

Really disappointing customer service by @btsport to just drop Ligue 1 coverage with no warning.

@BTCare Honestly I don't know all I know was it was escalated to the management or executive team who never called back which is why it had to be cancelled because they couldn't provide service & I thought my details would be deleted after account closure under GDPR?

@BTCare My parents have lost their broadband. Are there any BT network issues in the Bangor, Northern Ireland (BT19) area?

@KristjanByfield @bt_uk Word of advice, never mention them (bravo tango) on social media in a negative way. Don't ask why just don't

@FrancineStarkey @bt_uk We're working on it, Francine! Many of our customers are now reporting that their service is returning, so hopefully it's not too long before yours does, too. - Rory

@bt_uk Line down, AGAIN.

@bt_uk just confirm the outage in Crawley, please. We all know it, but if you could get on to fixing it, well that would be swell. Cheers.

@iD_Mobile_UK Here’s me thinking it was something to do with my iPhone. Please fix ASAP. I’m not at home so no Wifi. Thank god im a @bt_uk customer and can use BT-FON in the mean time.

Thank god im a @bt_uk costumer, this @ThreeUKSupport outage is a pain in my job, good job I’ve got bt fon to log into 😃

Can @bt_uk kindly stop ringing us we dont owe you any money we have rectified it and have made a complaint. It was an old account from an ex manager that left in 2013. It would’ve thought this would’ve been rectified then. We are now with @VodafoneUK who provide a better service

I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠

@Doonster3011 @bt_uk Move to Giff gaff mate, no problems there...

@bt_uk 4weeks but apparently you wouldn’t know because I’ve not told you that your service is down and you can’t track when it is 🤔