BT (British Telecom) Outage in Llandudno Junction, Conwy, Wales

@bt_uk Again, I was planning on sorting out some work today and I couldn’t. I waited in the only place I could find a good phone signal but no one called or acknowledged that DM had been read. I’m freelance - I’ve lost so much money and time waiting for replies and phone call from BT.

@bt_uk I can go go so far and when I try the service status page it won’t load, frustrating as I’m with BT mobile as well. Surely you can check service status for my postcode LL29 8ET

Learn how to be impartial on the commentary ******* we get it both of these fellas hate Liverpool @btsport

@BTCare any idea what’s happening with broadband in LL29 (Colwyn Bay)area, been down now for 5 hours 🙄🙄🙄

@tfoale @EnglishmanAdam @Plusnet Not enough competition and too much of a monopoly so no pressure to proceed / progress, that’s the problem and government not issuing fines for delays by @bt_uk We are well behind other countries! They laugh when we say our ‘superfast’ is 76mb tops! 😂

@BTCare I ran the speed test and the wifi is so bad it couldnt give me a result

@BTCare I can't open anything on my desktop because wifi is so bad. So sending me links to test is no use

@BTCare In settings on my phone, service shows as connected but spinning icon indicating scanning i think

@BTCare For the last week it is has been intermittent dead slow speeds getting worse if anything. I dont think the connection drops as the hub shows constant strong blue light

@BTCare Ive stuck a wire in the back of the router now ro reset again. 20th century solution to 21st century problem

@BTCare I can't even call up Google so that shows you how slow. I can do a reset again but am not happy. I am paying for a service 24/7, not once in a while

@BTCare I called up a speedchecker and service was too slow to load. I'll try it on my mobile niw but this is no good as i have things to do

@BTCare So that didn't take long @BTCare Go out for 3 hours and on return find so-called service back to dead slow/stop. Z-grade service and I'll be asking for bill rebate @bt_uk @JFinchSaunders @dailypostwales @colinstdavids

@BTCare See my reply earlier. The web page says the passwod is wrong, but this can't be as ive never changed it. Am relying on mobile data from @giffgaff

@VilliersHunter @colinstdavids @BTCare And i have not received any emails on my desktop/tablet since 1500 yesterday due to this unacceptable service

@BTCare It's telling me the password is incorrect but that can't be the case as I've never changed it

@VilliersHunter @colinstdavids @BTCare Thanks but I don't live in a remote area or anything. Just need BT to get their finger out and provide a reliable service

@BTCare I pay for your service, and rely on it to allow me to access uptodate and rapidly-changong information. You're letting me down

@BTCare No faults reported. Was ok this morning. If i get 48 hours decent service I'll relax

@BTCare WiFi has been terrible up and down last few days in Conwy. Any issues reported?

@BTCare It was dead slow or non existent but seems to have picked up now thanks. Hub light was blue I think

@BTCare Our BT wifi service has been rotten the last few days. Please get in touch so you can sort it out. Ta

@andy_francis2 @btsport @RangersFC Just drove down an unbelievable road there lad fucking boss

@BTCare Not worth having might as well just use 4G seriously disappointing, i think BT tactic is to make the service so rubbish that users swap to infinity. Well it won’t work don’t want/need infinity and refuse to pay the inflated price. What I will do is swap provider next time.

@plusnethelp It's in husband's name so I'll let you know tomorrow. It seems it's only @bt_uk that has been out of action for over a week and it's all over our area. No problem with other internet providers.

@bt_uk Hi, you could try getting bt email to fix the problems they have. I heard this morning from several,people experiencing the same delays in email delivery.

Laughable service from @bt_uk. Just called cancellations, man on phone said he couldn't hear me, that it was a terrible line. He was coming through crystal clear. So I hung up, dialled again, was added to a queue, and then they cut me off as I waited. This is a TELECOMS company.

@bt_uk A complaint has been raised by BT and they will contact me within 7 days

@bt_uk My only issue with the situation is it would have been nice if instructions told me I had to use the ADSL filter and cable on the new box. It didn't say. So I thought wireless would work. Which panicked me when it didn't. But all is good now. Since I figured it out myself.

@bt_uk Yes I'm aware of how networks work and the difference between wifi and an ethernet cable, what I'm saying is that your latency issues weren't a thing a month ago with identical everything except name on the contract. Stop dodging responsibility and fix your issues.

@bt_uk It is connected at the moment. The letter I have clearly states it is recommended that I set it up when it arrives. So that when the change over does happen. No interruption to my service will occur. It also said the new hub can run my old (current) broadband service.

@bt_uk was promised 1 years free Amazon Prime in November and now they are not honouring this! Disgusting customer service

@bt_uk I have no idea, mobile phone call on Sunday morning wasnt clear..and yes its extremely frustrating . I have been a customer for over 20 years and this really isnt accepable

@btbusinesscare Shocking service