BT (British Telecom) Outage Report in Bury St Edmunds, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Bury St Edmunds, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Bury St Edmunds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Bury St Edmunds, Suffolk, England
The most recent BT (British Telecom) outage reports came from the following cities: Thetford and Bury St Edmunds.
| City | Problem Type | Report Time |
|---|---|---|
 Thetford |
Internet | |
| Bury St Edmunds |
Internet | |
| Bury St Edmunds |
Internet | |
| Thetford |
Phone | |
| Bury St Edmunds |
Phone | |
| Bury St Edmunds |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Bury St Edmunds, England
Latest outage, problems and issue reports in Bury St Edmunds and nearby locations:
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DANYE WEST
(@dangmcguinness) reported
from
Mildenhall, England
I wish @btsport would stop moaning about the quality of football and just commentate on it. Let me make my own mind up on how good the game is rather that you telling me that it’s shit by 3 different commentators.. all I’ve heard since the 15th minute. #UCLFinal2019 #UCLfinal
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The Wobbly Gamer 👁️🎮
(@TheWobblyGamer) reported
from
Mildenhall, England
@bt_uk Don't worry about it I've solved the problem myslef, and I've been told I can't change the account name even though I've paid for it for 6 years, I don't live with my sister who originally organised it and I always change my package without any issue but hey ho!!!
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Paul
(@paulhayward200) reported
from
Haverhill, England
@bt_uk Welcome to the worst broadband provider in the country . BT WE LIKE TO RIP OUR CUSTOMERS OFF .
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Stephen Woolston
(@Woollers) reported
from
Bury St. Edmunds, England
@bt_uk Yes. Been going on 2 years. It'll backup a few files, say its done, but stop and those files are not found in the backup. To fix, uninstall, reinstall, set up. But it'll break again within days. It's not just me. Check the forums. Loads of people complaining.
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James bartlett
(@Darkestfrost) reported
from
Haverhill, England
@bt_uk In fact. I'm sure your adverts state that its GUARANTEED never to happen!!
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Stephen Woolston
(@Woollers) reported
from
Bury St. Edmunds, England
@bt_uk I just stopped phoning for help because the help is worthless, just like the product.
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James bartlett
(@Darkestfrost) reported
from
Haverhill, England
@bt_uk No full drops but speed was pitiful last night. So much so that my entertainment was stuttering and buffering. So either your test equipment is faulty or lying to you. If I hadnt had a problem I wouldn't be having this conversation!!
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Stephen Woolston
(@Woollers) reported
from
Bury St. Edmunds, England
@bt_uk Keep getting told next version fixes it. It never does.
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DANYE WEST
(@dangmcguinness) reported
from
Mildenhall, England
I wish @btsport would stop moaning about the quality of football and just commentate on it. Let me make my own mind up on how good the game is rather that you telling me that it’s shit by 3 different commentators.. all I’ve heard since the 15th minute. #UCLFinal2019 #TOTLIV
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James bartlett
(@Darkestfrost) reported
from
Haverhill, England
@bt_uk Doesnt help in the slightest.
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James bartlett
(@Darkestfrost) reported
from
Haverhill, England
@bt_uk hey there. Have spoken before to yourselves about my poor upload speeds and you say you cant do anything. But from speaking to an ex engineer of yours, I have been told thats totally false and that a few easy things that you can do. Very disappointed. Tut tut.
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Michael Crowther
(@231064mc) reported
from
Combs, England
@oinking @btsport It's bad enough to try and cancel my holiday in June Dave, I can't get through ... BUT I got a email stating the final £250 is due Wednesday and payment will be automatically deducted from my account 👍🏻😜
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James bartlett
(@Darkestfrost) reported
from
Haverhill, England
@bt_uk Ethernet. It's happened on multiple occasions. Look. As long as I can use without buffering and quality drops to streaming etc I'm a very content customer. When buffering happens in 2019 there is something amiss. 5mb is crazy slow for "super fast fiber" ;)
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Chloe Hipwood
(@clowee) reported
from
Haverhill, England
Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled
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James bartlett
(@Darkestfrost) reported
from
Haverhill, England
@bt_uk Only issue is that the new xbox console streaming requires a minimum of 4.8mbs upload speed. I cannot use the service with the speed a currently have. Is very annoying. My internet is going to start hindering my tech going forward.
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Lau
(@LauKParker) reported
from
Thetford, England
@bt_uk No idea how you can justify more price increases right now. Having seen my most recent bill you've lost us as customers. I'll find better service for lower cost. Ridiculous to hike the prices when so many of us are struggling financially. Been a customer since 2006 ...
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James bartlett
(@Darkestfrost) reported
from
Haverhill, England
@bt_uk hi there. Have recently renewed my contract with you. Why is my bt sport package still being charged at the out of contract price of £29.99? Its supposed to come down to £16
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Stephen Woolston
(@Woollers) reported
from
Bury St. Edmunds, England
@bt_uk You know, I hate to be so critical when you yourself are trying to be kind. It's just I've had such a bad experience of being a BT customer in the last year. I'll DM you details.
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James bartlett
(@Darkestfrost) reported
from
Haverhill, England
@bt_uk Also. If my contract renewed 2019. That is this year. Not 2014 like first stated. Really seems that bt cant get there numbers correct. As you can see I've been a loyal customer for many many years. Seems like honouring sales pitches doesnt come easy for you guys. Lol
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Paul
(@paulhayward200) reported
from
Haverhill, England
@bt_uk What a bunch of crooks BT are. Sneaking in a above inflation increase . Luckily I do not use BT but My mother does. I will make sure that she leaves as soon as her contract is up. BT= POOR SERVICE, POOR VALUE.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Mowbray
(@MarkMowbrayNE) reported
@sherbsvilletv @andyb7274 @bt_uk Sis you manage to get your fibre 900 working? 11 days I've had mine and its still not working, absolutely terrible customer service from BT who tell you what you want to hear then do nothing they have promised. Tonight our fibre 900 has been so slow we couldn't watch Netflix
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beanvintage
(@beanvintageuk) reported
@bt_uk @MoneyTelegraph Hi I've been waiting for a reward card (which was issued due to an awful customer experience when attempting to join BT) since 25th June. Despite contacting BT and Purecard numerous times, both parties are claiming to have no details.
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Sid
(@s4ddique) reported
@bt_uk Said bye to BT after 15 years of service. Speeds inconsistent, disconnections, and failed engineer visits. And they are not the cheapest but the service has been extremely poor. 👋🏼👋🏼👋🏼
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Jim Gellatly
(@JimGellatly) reported
from
Cambuslang, Scotland
@alibi_channel @BTCare I don’t know what that is… and the BT site is down for maintenance so can’t even find out.
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Mark Mowbray
(@MarkMowbrayNE) reported
@sherbsvilletv @andyb7274 @bt_uk Did you manage to get your fibre 900 working? 11 days I've had mine and its still not working, absolutely terrible customer service from BT who tell you what you want to hear then do nothing they have promised. Tonight our fibre 900 has been so slow we couldn't watch Netflix
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Jo Waumsley
(@FinaWina) reported
@OpenreachHelp @OpenreachHelp Hi Paul, anything to reply? Do you want my postcode or anything to look into the matter further to help? @bt_uk
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Alison Aitken
(@aliballetbee) reported
@bt_uk my grandmas phone and internet is not working. Said can take 48 hours for a time to fix the problem. Can this be escalated as she’s a vulnerable person ? She needs the connection incase anything happens to her as she lives alone
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Martin Dolce
(@MartinDolce) reported
Hi @bt_uk, I've just switched my families mobiles to BT seamlessly, but am a little disappointed to learn that there's no visual voicemail available yet? This isn't exactly new technology, and is available on the EE network, so when will this be introduced?
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ChrisLee™
(@ChrisLeeTM) reported
Any idea how long our internet will be down, Bodmin Cornwall! @bt_uk We expect the usual disconnect each evening but it’s normally later than this!
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Bugs Bunny Esq.
(@JohnShort70) reported
@Mark_Whitelegge Going to go app. 7 day free trial through Amazon Prime, different email, and cancel this time. Eurosport not available via BTSport as add-on.