BT (British Telecom) Outage Report in Thetford, Norfolk, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Thetford, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thetford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Thetford, England
The most recent BT (British Telecom) outage reports came from the following cities: Bury St Edmunds, Thetford, Attleborough, and Brandon.
| City | Problem Type | Report Time |
|---|---|---|
 Bury St Edmunds
|
Internet | 2 days ago |
|
Thetford
|
Internet | 1 month ago |
|
Attleborough
|
Phone | 1 month ago |
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Bury St Edmunds
|
Internet | 2 months ago |
|
Brandon
|
Phone | 2 months ago |
|
Attleborough
|
2 months ago |
Community Discussion
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BT (British Telecom) Issues Reports Near Thetford, England
Latest outage, problems and issue reports in Thetford and nearby locations:
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Patricia Mills (@Patriciammills) reported from Bury St. Edmunds, England@bt_uk pity anyone who hasn’t got the wherewithal or IT savvy to chase the comedic connections team. Shambolic service and incompressible text messaging service from outreach. I work for the NHS so used to some chaos but these clowns are next level. Over a month of no service…
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Michael Dann (@michaeldann65) reported from Gislingham, England@BTCare On my 4th call to 150 - 2 have been cut off after over 30 minutes of holding, third I rang 150 only and EE answered and put my through but to a business team who wouldn’t help and now I’ve been on hold over 40 minutes once again. Dreadful service :(
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iDifficult 💨 (@IChewPorridge) reported from Watton, England@bt_uk Broadband service working fine. Eventually times out logging in.
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Sean Greentree (@SeanGreentree) reported from Attleborough, England@bt_uk I haven’t. But will give it a go. However, my old Premium account is suspended as I was told to cancel the DD on that when I took the new account out - as I’d get it free. But that hasn’t stopped the payment chasers and hence eventual suspension. I’ve explained this many times!
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Nicola Daykin (@NicDaykin) reported from Northwold, England@bt_uk I’ve purchased a dongle which you offered me, had no service for 2 weeks, spent 2 1/2hrs on the phone, taken 2 rest days waiting for an engineer spent a fortune on mobile data, turned up on the wrong shift for work and my son in meltdown as he can’t submit college work...
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Simon Daykin (@SimonDaykin) reported from Northwold, England@btcare you fail on yesterday’s install, then bombard me with urgent messages to contact you. I do, and 7 calls later and over 3 hours on call (being cut off by you after 30 mins), I’m losing the will. When I placed the order you were amazingly attentive and quick. Funny that
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Nicola Daykin (@NicDaykin) reported from Northwold, EnglandCannot believe further incompetence of @bt_uk. 10 days without phone or broadband. Engineer booked Thurs for today. Chasing ETA appt has cancelled and rescheduled for tues. no reason, no conversation just changed AND complaint has been closed as resolved! I DONT THINK SO 😡 LIVID
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Lord Porridge (@IChewPorridge) reported from Watton, England@bt_uk I printed them off your internet page - are they really unique to me, because I didn’t have to login
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Stephen Woolston (@Woollers) reported from Bury St. Edmunds, England@bt_uk Yes. Been going on 2 years. It'll backup a few files, say its done, but stop and those files are not found in the backup. To fix, uninstall, reinstall, set up. But it'll break again within days. It's not just me. Check the forums. Loads of people complaining.
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The Wobbly Gamer 👁️🎮 (@TheWobblyGamer) reported from Mildenhall, England@bt_uk Don't worry about it I've solved the problem myslef, and I've been told I can't change the account name even though I've paid for it for 6 years, I don't live with my sister who originally organised it and I always change my package without any issue but hey ho!!!
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Pete C of WWE (@SenninhaPete81) reported from Botesdale, England@btsport J mir, v rossi and J Miller when advertising them on bt sport with that stupid model they don't speak with an American accent. Fgs 2 of them are Australian and Italian. Fans say its stupid 😤too sort it out. #MotoGP
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Stephen Woolston (@Woollers) reported from Bury St. Edmunds, England@bt_uk Keep getting told next version fixes it. It never does.
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Lau (@LauKParker) reported from Thetford, England@bt_uk No idea how you can justify more price increases right now. Having seen my most recent bill you've lost us as customers. I'll find better service for lower cost. Ridiculous to hike the prices when so many of us are struggling financially. Been a customer since 2006 ...
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Sean Greentree (@SeanGreentree) reported from Attleborough, EnglandI’m beginning to think that I’ve made a bad choice in @BTCare. 5 lunch hours in a row trying to get my old Premium email account transferred to my new Broadband account. Email now suspended, so made a complaint. Told I’d get a call back in hours. 5 hours on and I’m still waiting!
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Stephen Woolston (@Woollers) reported from Bury St. Edmunds, England@bt_uk You know, I hate to be so critical when you yourself are trying to be kind. It's just I've had such a bad experience of being a BT customer in the last year. I'll DM you details.
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Neil Groves (@NeilMegaGroves) reported from Mundford, England@mrjakehumphrey @btsport @GaryLineker @premierleague No Way!!! Wrong frame used, he hadn't played the ball yet! Compare that to pukkis v spurs when the ball was 3 yards from vrancic foot. Absolute idiots using this shit technology!!!! 😡😡😡😡😡 #NORCRY
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Kate (@kateloudavies) reported from Watton, England@bt_uk so glad I wasted my entire day, the guy on the phone didn’t really care and offered max of £25 back. My job depends on WiFi and I deferred my start date, which now has to be done AGAIN. But I’ll need to pay for the hotspot so it’s a bit cheeky isn’t it? Hotspot sucks btw.
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Pete Childs (@SenninhaPete81) reported from Botesdale, England@btsport @wwe STOP KEEP SHOWING THE SAME DAMN MATCH ON AFTER EVERY SINGLE RAW AND SMACKDOWN...FOR MONTHS AND MONTHS ITS GETTING VERY STUPID NOW.
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Kate (@kateloudavies) reported from Watton, EnglandWhen you wait in all day for @bt_uk engineer to arrive, call them to chase it up and get told they’ve cancelled and no one was going to tell us. Waiting weeks & still waiting. Not even an alternative date. Awful considering we bought into their hotspot to rectify this issue 🙃
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Stephen Woolston (@Woollers) reported from Bury St. Edmunds, England@bt_uk I just stopped phoning for help because the help is worthless, just like the product.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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alickie (@alickie66) reported@bt_uk Having been told by your customer that your own engineer has said that work stated to have already been done doesn't appear to have been, I would have expected any decent company to have looked in to it faster rather than wait till 29/3. Speaks volumes of BT customer care
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alickie (@alickie66) reported@bt_uk I told you back in January existing broadband was unstable. No one came then but suddenly in March an engineer apears for a fault no one reported or knew existed! Absolute joke mickey mouse outfit
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Sarah (@Taz_zie) reported@bt_uk Hi, it’s just me, so I either take another day off or it doesn’t happen. If I can’t get the day off, it’ll be yet more delays and then who’s to say it won’t get cancelled again? I’m just sick and tired of being messed around, the service here is already dire.
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Sanjay Rohila (@crazyrohila) reportedAnd yeah, in meantime, direct debit has been deducted from account twice. So in total I paid - setup fee (20), twice monthly payment (30*2 = 60). And NO INTERNET YET. This was supposed to be best service in UK. @bt_uk
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pushinguktalent (@ICEBREKAPR) reported@bt_uk If u were sorry u would be in mybdns requesting my number in order to solve this bullshit out asap. Instead you do nothing! **** BT
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Alex (@KingsleYisBad) reported@bt_uk Hi Colleen, support sucks, my fibre hasn’t been installed yet and is delayed because you need a planning team, you won’t turn on the copper cables so I’m using an EE hub which as you can see from my previous image, sucks *****.
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Darrell West (@dazwesty7) reported@bt_uk My bt internet is not working on sky box but works on phones and computers
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alickie (@alickie66) reported@btbusinesscare @bt_uk I'm a frustrated, getting nowhere since 23 Jan private customer previously loyal to BT for decades but now at the end of my tether as all I get is false hope and lies with complete and utter inaction. I hope this answers the query
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@1gangan (@djstopofthetree) reported@bt_uk Then for stupid amounts like this you should do the decent thing and just forget it. Your management should be made aware of their coldness and greed.
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Stephen (@SteveJC92) reported@bt_uk Ordered a broadband package on Thursday, never recieved a confirmation. Last night was texted by the order management team saying they'd cancelled it due to an error. I called this morning to check the status, and was told I needed to re-order, which I did over the phone.