BT (British Telecom)

BT (British Telecom) Outage Report in Thetford, Norfolk, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thetford, Norfolk, England 10/25/2025 15:40

October 25: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (6%)

    E-mail (6%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thetford, Norfolk, England

The most recent BT (British Telecom) outage reports came from the following cities: Attleborough and Bury St Edmunds.

Loading map, please wait...
City Problem Type Report Time
United KingdomAttleborough E-mail
United KingdomBury St Edmunds Wi-fi
United KingdomAttleborough E-mail
United KingdomBury St Edmunds Internet
United KingdomBury St Edmunds Internet
United KingdomBury St Edmunds Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thetford, England

Latest outage, problems and issue reports in Thetford and nearby locations:

  • kateloudavies Kate (@kateloudavies) reported from Watton, England

    @bt_uk so glad I wasted my entire day, the guy on the phone didn’t really care and offered max of £25 back. My job depends on WiFi and I deferred my start date, which now has to be done AGAIN. But I’ll need to pay for the hotspot so it’s a bit cheeky isn’t it? Hotspot sucks btw.

  • Woollers Stephen Woolston (@Woollers) reported from Bury St. Edmunds, England

    @bt_uk You know, I hate to be so critical when you yourself are trying to be kind. It's just I've had such a bad experience of being a BT customer in the last year. I'll DM you details.

  • SenninhaPete81 Pete C of WWE (@SenninhaPete81) reported from Botesdale, England

    @btsport J mir, v rossi and J Miller when advertising them on bt sport with that stupid model they don't speak with an American accent. Fgs 2 of them are Australian and Italian. Fans say its stupid 😤too sort it out. #MotoGP

  • kateloudavies Kate (@kateloudavies) reported from Watton, England

    When you wait in all day for @bt_uk engineer to arrive, call them to chase it up and get told they’ve cancelled and no one was going to tell us. Waiting weeks & still waiting. Not even an alternative date. Awful considering we bought into their hotspot to rectify this issue 🙃

  • NeilMegaGroves Neil Groves (@NeilMegaGroves) reported from Mundford, England

    @mrjakehumphrey @btsport @GaryLineker @premierleague No Way!!! Wrong frame used, he hadn't played the ball yet! Compare that to pukkis v spurs when the ball was 3 yards from vrancic foot. Absolute idiots using this shit technology!!!! 😡😡😡😡😡 #NORCRY

  • TheWobblyGamer The Wobbly Gamer 👁️🎮 (@TheWobblyGamer) reported from Mildenhall, England

    @bt_uk Don't worry about it I've solved the problem myslef, and I've been told I can't change the account name even though I've paid for it for 6 years, I don't live with my sister who originally organised it and I always change my package without any issue but hey ho!!!

  • dangmcguinness DANYE WEST (@dangmcguinness) reported from Mildenhall, England

    I wish @btsport would stop moaning about the quality of football and just commentate on it. Let me make my own mind up on how good the game is rather that you telling me that it’s shit by 3 different commentators.. all I’ve heard since the 15th minute. #UCLFinal2019 #UCLfinal

  • michaeldann65 Michael Dann (@michaeldann65) reported from Gislingham, England

    @BTCare On my 4th call to 150 - 2 have been cut off after over 30 minutes of holding, third I rang 150 only and EE answered and put my through but to a business team who wouldn’t help and now I’ve been on hold over 40 minutes once again. Dreadful service :(

  • Woollers Stephen Woolston (@Woollers) reported from Bury St. Edmunds, England

    @bt_uk Yes. Been going on 2 years. It'll backup a few files, say its done, but stop and those files are not found in the backup. To fix, uninstall, reinstall, set up. But it'll break again within days. It's not just me. Check the forums. Loads of people complaining.

  • IChewPorridge Lord Porridge (@IChewPorridge) reported from Watton, England

    @bt_uk I printed them off your internet page - are they really unique to me, because I didn’t have to login

  • LauKParker Lau (@LauKParker) reported from Thetford, England

    @bt_uk No idea how you can justify more price increases right now. Having seen my most recent bill you've lost us as customers. I'll find better service for lower cost. Ridiculous to hike the prices when so many of us are struggling financially. Been a customer since 2006 ...

  • SenninhaPete81 Pete Childs (@SenninhaPete81) reported from Botesdale, England

    @btsport @wwe STOP KEEP SHOWING THE SAME DAMN MATCH ON AFTER EVERY SINGLE RAW AND SMACKDOWN...FOR MONTHS AND MONTHS ITS GETTING VERY STUPID NOW.

  • NicDaykin Nicola Daykin (@NicDaykin) reported from Northwold, England

    Cannot believe further incompetence of @bt_uk. 10 days without phone or broadband. Engineer booked Thurs for today. Chasing ETA appt has cancelled and rescheduled for tues. no reason, no conversation just changed AND complaint has been closed as resolved! I DONT THINK SO 😡 LIVID

  • Woollers Stephen Woolston (@Woollers) reported from Bury St. Edmunds, England

    @bt_uk I just stopped phoning for help because the help is worthless, just like the product.

  • SeanGreentree Sean Greentree (@SeanGreentree) reported from Attleborough, England

    @bt_uk I haven’t. But will give it a go. However, my old Premium account is suspended as I was told to cancel the DD on that when I took the new account out - as I’d get it free. But that hasn’t stopped the payment chasers and hence eventual suspension. I’ve explained this many times!

  • SimonDaykin Simon Daykin (@SimonDaykin) reported from Northwold, England

    @btcare you fail on yesterday’s install, then bombard me with urgent messages to contact you. I do, and 7 calls later and over 3 hours on call (being cut off by you after 30 mins), I’m losing the will. When I placed the order you were amazingly attentive and quick. Funny that

  • IChewPorridge iDifficult 💨 (@IChewPorridge) reported from Watton, England

    @bt_uk Broadband service working fine. Eventually times out logging in.

  • Woollers Stephen Woolston (@Woollers) reported from Bury St. Edmunds, England

    @bt_uk Keep getting told next version fixes it. It never does.

  • NicDaykin Nicola Daykin (@NicDaykin) reported from Northwold, England

    @bt_uk I’ve purchased a dongle which you offered me, had no service for 2 weeks, spent 2 1/2hrs on the phone, taken 2 rest days waiting for an engineer spent a fortune on mobile data, turned up on the wrong shift for work and my son in meltdown as he can’t submit college work...

  • SeanGreentree Sean Greentree (@SeanGreentree) reported from Attleborough, England

    I’m beginning to think that I’ve made a bad choice in @BTCare. 5 lunch hours in a row trying to get my old Premium email account transferred to my new Broadband account. Email now suspended, so made a complaint. Told I’d get a call back in hours. 5 hours on and I’m still waiting!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • TobiMegchild Tobi Megchild (@TobiMegchild) reported

    @bt_uk @Ed__Dawes Since early this morning there have been login issues with the BT Mail app, I’m able to access my mail through the website but the app keeps crashing and failing even after reloading on my iPhone.

  • andymblackmore Andy Blackmore (@andymblackmore) reported

    @bt_uk Ok thanks £36 just for internet to bt is enough the bt tv is poor quality

  • Dawg123Dawg Nic (@Dawg123Dawg) reported

    @bt_uk Joe f thanks for private tweet. Happy to do this publicly so all can see they are not alone in receiving horrendous incompetent service. It really would be great for CEO to learn of my experience personally. How quickly you could up your customer experience to 1/10.

  • ultra_zed Zed Starblade (@ultra_zed) reported

    @bt_uk The problem hasn’t got fixed, I don’t know what the heck is going on with the authenticating thing, this is getting on my nerves now.

  • Real_H_Cyber Cyber Minion (@Real_H_Cyber) reported

    @btsport why is UFC never starting on your bt box like it is on the app? I get some stupid pundit program instead

  • LesleyDill226 Lesley-Anne Dillon (@LesleyDill226) reported

    Further to my tweet last weekend I have a MotoGP series link, it recorded free practice yesterday but no qualifying today but has the race scheduled for tomorrow. Is this another scheduling issue @bt_uk cos quite frankly this is pants!!

  • DanegroQ DaNegro Question (@DanegroQ) reported

    @btsport @Tyson_Fury Fury's going down AGAIN like a Big Douglass Fir.

  • TobiMegchild Tobi Megchild (@TobiMegchild) reported

    @bt_uk Thank you, it currently presents a sign in page which is frozen, greyed out and doesn’t function. Other users are experiencing the same thing it appears.

  • GeriRoyce 💚 🤍🧡Geraldine Rolls (@GeriRoyce) reported

    1/2 I don’t usually take to SM to rant about Org’s and their lack of customer service, however 1 full week now without internet and your Halo mini hub just ain’t cutting it @bt_uk You keep pushing back the fix date but some of us are actually providing critical support

  • derekgould10 derek gould (@derekgould10) reported

    @btsport @Tyson_Fury 💯 % heavyweight true undesired champion right there the only way he don’t take all the belts back is a fix fiddle same as wilders first fight he got robed even a blind man could see wilder lost the second fight well he retired wilder perforated ear drum finished just a pay out 3