BT (British Telecom) Outage Report in Northwold, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Northwold, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Northwold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (15%)
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Phone (8%)
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Total Blackout (6%)
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E-mail (6%)
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TV (2%)
Live Outage Map Near Northwold, Norfolk, England
The most recent BT (British Telecom) outage reports came from the following cities: Thetford, Downham Market and Brandon.
| City | Problem Type | Report Time |
|---|---|---|
 Thetford |
Internet | |
| Thetford |
Internet | |
| Downham Market |
Phone | |
| Thetford |
Internet | |
| Brandon |
Internet | |
| Thetford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Northwold, England
Latest outage, problems and issue reports in Northwold and nearby locations:
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Ian Cooper (he/him) 🇺🇦🏳️🌈🏳️⚧️
(@IanHCooper) reported
from
Ely, England
Urgh, looks like I’ll be stung by loyal customer penalty on charges when I move thanks to @BTCare. About £20/mo by the look of things
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Kate
(@kateloudavies) reported
from
Watton, England
@bt_uk so glad I wasted my entire day, the guy on the phone didn’t really care and offered max of £25 back. My job depends on WiFi and I deferred my start date, which now has to be done AGAIN. But I’ll need to pay for the hotspot so it’s a bit cheeky isn’t it? Hotspot sucks btw.
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Neil Groves
(@NeilMegaGroves) reported
from
Mundford, England
@mrjakehumphrey @btsport @GaryLineker @premierleague No Way!!! Wrong frame used, he hadn't played the ball yet! Compare that to pukkis v spurs when the ball was 3 yards from vrancic foot. Absolute idiots using this shit technology!!!! 😡😡😡😡😡 #NORCRY
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Nicola Daykin
(@NicDaykin) reported
from
Northwold, England
@bt_uk I’ve purchased a dongle which you offered me, had no service for 2 weeks, spent 2 1/2hrs on the phone, taken 2 rest days waiting for an engineer spent a fortune on mobile data, turned up on the wrong shift for work and my son in meltdown as he can’t submit college work...
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MarkL
(@Miketango35) reported
from
Ely, England
@bt_uk hi. I changed my contract the other day (slightly cheaper tariff). I keep getting texts saying I’m a new customer and I can transfer my number across. Assume these texts are generic as am staying with BT. Only thing I’ve changed is cost of tariff
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Danny V
(@danzell33) reported
from
Watlington, England
don't use @bt_uk absolutely aweful customer service, moved out our old place on 19th July and promised connection at our new house on 24th July, still waiting and keep getting sent mini hubs that don't work. If didn't have an account with them would definitely go elsewhere.
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Lord Porridge
(@IChewPorridge) reported
from
Watton, England
@bt_uk I printed them off your internet page - are they really unique to me, because I didn’t have to login
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Kate
(@kateloudavies) reported
from
Watton, England
When you wait in all day for @bt_uk engineer to arrive, call them to chase it up and get told they’ve cancelled and no one was going to tell us. Waiting weeks & still waiting. Not even an alternative date. Awful considering we bought into their hotspot to rectify this issue 🙃
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Lau
(@LauKParker) reported
from
Thetford, England
@bt_uk No idea how you can justify more price increases right now. Having seen my most recent bill you've lost us as customers. I'll find better service for lower cost. Ridiculous to hike the prices when so many of us are struggling financially. Been a customer since 2006 ...
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Gemma Walker
(@tigwalker83) reported
from
Downham Market, England
@bt_uk @BTCare apparently fault fixed in my area PE389QR but internet still bad. Can you check please.
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Mark Toole
(@Markt_87) reported
from
Wimbotsham, England
@SkyHelpTeam another poor customer service experience for a loyal customer. On going broadband issues, three calls all over 30mins on hold each time with three different answers and no call back as promised! Need this resolved ASAP or will be moving to @bt_uk
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Gemma Walker
(@tigwalker83) reported
from
Downham Market, England
@BTCare @bt_uk Can’t access emails this morning! Waiting on one to go through! Checked Twitter and seems lots are having problems this morning.
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Danny V
(@danzell33) reported
from
Downham Market, England
@bt_uk didnt think youd get back to me either, very poor service on your behalf.
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Simon Daykin
(@SimonDaykin) reported
from
Northwold, England
@btcare you fail on yesterday’s install, then bombard me with urgent messages to contact you. I do, and 7 calls later and over 3 hours on call (being cut off by you after 30 mins), I’m losing the will. When I placed the order you were amazingly attentive and quick. Funny that
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Gemma Walker
(@tigwalker83) reported
from
Downham Market, England
@bt_uk No problem
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Gemma Walker
(@tigwalker83) reported
from
Downham Market, England
@BTCare @bt_uk @OpenreachHelp 4 times in half hour my hub keeps going Orange! Checked status and no issues in area. Disrupting my work!
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Nicola Daykin
(@NicDaykin) reported
from
Northwold, England
Cannot believe further incompetence of @bt_uk. 10 days without phone or broadband. Engineer booked Thurs for today. Chasing ETA appt has cancelled and rescheduled for tues. no reason, no conversation just changed AND complaint has been closed as resolved! I DONT THINK SO 😡 LIVID
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iDifficult 💨
(@IChewPorridge) reported
from
Watton, England
@bt_uk Broadband service working fine. Eventually times out logging in.
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Danny V
(@danzell33) reported
from
Shouldham, England
@bt_uk your customer service is awful, sent you a complaint over a week ago due to no broadband and it's still not even been reviewed!!! Was told my partner would get a call within 48hrs, absolute joke.
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Doe Grass
(@DoeGrass) reported
from
Southery, England
@bt_uk what is going on with my broadband service? Been wiv u guys for years. Never a problem like this. Since Oct constant broadband going down. 2 engineer visits outside the home and once again tonight IT’S DOWN! No reflection in bill either. Considering a change 😞
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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DrGreggles
(@DrGreggles) reported
@btsport Didn't get a response to my question (either time I asked about it) and I have now tried it on a different browser - exactly the same problem. There are no issues with anything else on this machine, just BT Sport. The problem is at your end, so how/when will you resolve it?
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Rexx Deane 🏳️🌈
(@RexxDeane) reported
@bt_uk I wasn't having a problem with the service, just pointing out the silly typos in the email, but thanks for asking.
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francesca
(@franzipan12) reported
@bt_uk not impressed with service, new account took weeks- complaint made. Now the broadband is still down and no one seems capable of supporting us. We have a home and holiday business without internet and @bt_uk have been absolutely useless
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Kensa Cooper
(@Kensa_Cooper) reported
@bt_uk Thanks - Only land line. It’s saying no known issues, but broadband is down and I hear BT are trying to fix the fibre broadband box near me as lots of broadband services down in a small area. Has been all afternoon. I have sent a direct message.
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Tamara
(@tm1fox) reported
@bt_uk Can’t download emails onto devices. Can’t open or read emails on server. I’ve DM’ed you and am grateful for any help. Thanks
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findis89
(@thecrayolakid89) reported
Its a shame that i cant turn of the commentators from @btsport for the BvB game. I mean, who ******** thinks Alex Rae is qualified to talk about football.
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Sarah Shephard
(@sarahlshephard) reported
@wendholden @bt_uk We are the only other house in the village without fibre and you never give the answer why @bt_uk and our landline quality is rubbish.
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Evie Gallup
(@TappyGallup) reported
@bt_uk we have been without wifi since last Friday. It’s now Thursday and we still have no indication of when our wifi will be back up. All our calls to BT have been met with rude and condescending sales staff. Over £40 a month for this shambles. This is beyond appalling.
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Evie Gallup
(@TappyGallup) reported
@bt_uk we’ve been without wifi since Friday. It’s now Thursday and still no information about when our wifi will be back up. We’ve called multiple times a day and have been met with rude and condescending sales people. This is absolutely appalling. £40 a month for this shambles.
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Jeff Chick
(@Jeff_Chick) reported
@btsport not possible to watch the Porto match on the red button at the moment. Have rebooted everything. Only 4 options and numbers 1-4 are working. Options 5 and 6 nothing. Please fix quickly!