BT (British Telecom) Outage in Bury St. Edmunds, Suffolk, England

@BTCare Still not working...

Nigel Spackman making jokes about disabled people on @btsport. Very Poor!

@BTCare So BT, I was told all repairs should've been finished and my service restored by 5pm at the latest by 5pm yesterday. So why is it not and why haven't I been contacted and advised of the situation? #ShoddyCustomerService #BtWoes #BT

@BTCare Sadly not. Furthermore courtesy of the engineer I've found out that I'm not connected to fibre broadband but exchange only copper wire. Having had fibre for the 2 plus years I presume I'll be due a refund for the service I've never had? #BT #PhoneWoes

@SkyUK You are quite correct. @BTCare customer service was shockingly quite indifferent to the problem. Just spent a further 35 minutes of my life conversing with a vacuous assistant only to get no further forward. The end of landline communication is not far away... #ShoddyBT

@BTCare The problem yesterday was that I couldn't access BT Sport using my YouView box. Today has brought some fresh issues. Are you suggesting that when my internet/phone service is restored that my BTSport will work?

@BTCare Not good enough. Time to leave. BT need to act swifter. I pay good money for a service and expect better response than these hardly committed vague promises.

@BTCare Thanks for the reply this doesn’t open a webchat or anything and says I need to call to discuss the complaint is this right ? I have just been on the phone to be told they can’t help and another team has to contact me but I always get the same text message which isn’t any help

@TheAxAndSmash @btsport Can’t agree with you more. Had a nightmare when we moved house a couple of months back with them massively over charging me, took forever to get through. No one took any ownership, appalling customer service

@BTGroup @bt_uk @BTCare I raised a complaint almost 6 months ago and my problem has still not been fully solved. I am appalled and thoroughly disgusted with your service and will never be switching providers to you again! It has proved to be the most difficult process I have

@BTCare had my fibre modem installed yesterday, hub turned up today and broadband not working, been on the phone an hour and put through to the wrong department every time. Can you assist?!

@reme22 @btsport @ufc I hate having to watch through an app or online hopefully they will get a Sky channel or I will get an Xbox One otherwise it's a fucking head fuck

@BossGooner @SkyUK @SkySports @btsport Like wise was thinking same but mine was a slightly more controversial reason, so keeping my gob shut for now... But definitely not paying more for Premier crap.

@JoannaSantinon @QueensTennis @SportIndustry @Wimbledon @btsport Yes.... not a bad field to be part of!

@Football__Tweet @sterling7 @VirgilvDijk @LFC @ManCity @btsport As for the off pitch stuff it's sad that Sterling needs to deal with the crap he has to. If abuse like that happened to an ordinary Joe at work somebody would be getting their ass kicked, nevermind getting fired too. But purely on football he deserved to win that award.@btsport

@btbusinesscare BT slammed my business line, then cut it off. Admitted responsibility, but refused to help. Told me to contact my provider - who was no longer my provider because the line had been slammed by BT. 12 days without a business phone, BT couldn't care less about the damage to business

@btbusinesscare No help whatsoever after BT slammed my business line, then cut it off. Admitted responsibility, but refused to sort it out because I was not a customer. 12 days without a telephone line.

@btbusinesscare Different story when BT are the reason for the fault. You slammed my business line, then cut it off. Refused to help, saying that I wasn't a customer. Told me to contact my provider, who couldn't do anything because you had snatched me away, and I was no longer their customer.

@StassiStassi @TheNationalLge @SalfordCityFC @braintreetownfc @btsportfootball @btsport I guess it is good for the fans that never go to games. 👍

@Umar_iFL @KuganCassius @TheCannonBriggs @btsport @IFLTV Let’s be honest all he does is shout let’s go champ and calls people out but never fights it’s getting so boring now just be happily retired

@ComplainingCow .@btbusinesscare price for most kafkaesque complaint system making it impossible to return customer care team's calls. Attitude: "we talk to you when we want but you can't get in touch with us. Deal with it" You can't apologies if you make contacting care team impossible.

@SBBKS @btsportrugby @btsport @premrugby @ugomonye @Sarraelgan @joelhodgson_1 First six were awful and that’s the only clear run with no interruptions you get all season to build momentum and confidence

@btbusinesscare would love to return your call but there is no way given your phone system only caters for 4 options... non of which fits our issues.