BT (British Telecom) Outage in Bury St. Edmunds, Suffolk, England

I wish @btsport would stop moaning about the quality of football and just commentate on it. Let me make my own mind up on how good the game is rather that you telling me that it’s shit by 3 different commentators.. all I’ve heard since the 15th minute. #UCLFinal2019 #UCLfinal

I wish @btsport would stop moaning about the quality of football and just commentate on it. Let me make my own mind up on how good the game is rather that you telling me that it’s shit by 3 different commentators.. all I’ve heard since the 15th minute. #UCLFinal2019 #TOTLIV

@BTCare Still not working...

Nigel Spackman making jokes about disabled people on @btsport. Very Poor!

@BTCare So BT, I was told all repairs should've been finished and my service restored by 5pm at the latest by 5pm yesterday. So why is it not and why haven't I been contacted and advised of the situation? #ShoddyCustomerService #BtWoes #BT

@BTCare Sadly not. Furthermore courtesy of the engineer I've found out that I'm not connected to fibre broadband but exchange only copper wire. Having had fibre for the 2 plus years I presume I'll be due a refund for the service I've never had? #BT #PhoneWoes

@SkyUK You are quite correct. @BTCare customer service was shockingly quite indifferent to the problem. Just spent a further 35 minutes of my life conversing with a vacuous assistant only to get no further forward. The end of landline communication is not far away... #ShoddyBT

@BTCare The problem yesterday was that I couldn't access BT Sport using my YouView box. Today has brought some fresh issues. Are you suggesting that when my internet/phone service is restored that my BTSport will work?

@BTCare Not good enough. Time to leave. BT need to act swifter. I pay good money for a service and expect better response than these hardly committed vague promises.

@BTCare Thanks for the reply this doesn’t open a webchat or anything and says I need to call to discuss the complaint is this right ? I have just been on the phone to be told they can’t help and another team has to contact me but I always get the same text message which isn’t any help

@TheAxAndSmash @btsport Can’t agree with you more. Had a nightmare when we moved house a couple of months back with them massively over charging me, took forever to get through. No one took any ownership, appalling customer service

@BTGroup @bt_uk @BTCare I raised a complaint almost 6 months ago and my problem has still not been fully solved. I am appalled and thoroughly disgusted with your service and will never be switching providers to you again! It has proved to be the most difficult process I have

@BTCare had my fibre modem installed yesterday, hub turned up today and broadband not working, been on the phone an hour and put through to the wrong department every time. Can you assist?!

@reme22 @btsport @ufc I hate having to watch through an app or online hopefully they will get a Sky channel or I will get an Xbox One otherwise it's a fucking head fuck

@BossGooner @SkyUK @SkySports @btsport Like wise was thinking same but mine was a slightly more controversial reason, so keeping my gob shut for now... But definitely not paying more for Premier crap.

@bt_uk Reported it on numerous occasions. Connection drops in and out like a yo-yo. When it is connected, it’s crap speeds. Last time you advised me to split the SSID’s which I did and that was ok for a while, now it’s back to being rubbish again

@bt_uk really really awful customer service!! 5 months broken promises!! Taking further advice and action now 😡😡

The only reason I kept @btsport when I rejigged my TV package and dropped @SkySports was because Sky costs far too much and BT isn't too bad, and has football.

@bt_uk We’ve managed to sort it now, but your representative was so rude and obviously deeply unhappy to have to leave her party

Laters @bt_uk @BTCare off to @SkyUK had enough of your poor customer service.

lol @bt_uk just accused my mum of making up an address to fraudulently access an email account (her own email and her own address) then screamed down the line to tell my calm mum to “calm down” then asked her to speak louder because they were having an office party. what the heck

@bt_uk Please sort out BT Yahoo Calendar. Interface just not working correctly, so we are totally unable to check agenda, reminders, to-do-tasks, agenda, etc. Been like this past 3 or 4 days.

@bt_uk Thanks Aisling. Tried that while on the phone to EE, the PIN never came through and I can’t get another one as there’s a limit to the number that can be sent per day (just the one).

@DannyMoss26 @bt_uk **** them off and go with virgin, they’re miles better internet provider

WiFi signal very weak today, working from home. HUB is still blue but number of bars strength on my laptop and phones very low @bt_uk #TiredWiFi