BT (British Telecom) outages and service status in Cork, Munster

Problems in the last 24 hours in Cork, Munster

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cork, Munster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  emze (@KerZE87) reported 5 minutes ago

  @bt_uk I already know there’s an issue as this was discussed on a community Facebook page. But it would’ve been nice to have been told by email or text that there was an issue.

• 
  Graeme Davis (@GraemeDavis) reported 14 minutes ago

  @bt_uk Thanks for this @bt_uk - i did manage to speak to a BT *human being* and the problem is outside my home, BUT the process has triggered BT to book a fourth appointment to connect me to fibre. I’ve had three engineers who say it is impossible - Grade 2 listed house in a conservation area; cables would need multiple way leaves, no practical cable access to my house which is permitted by Grade 2, difficulty of routing inflexible cables once inside. I’ve accepted this, fibre cannot be installed to my home. How do I cancel the engineer and not rebook the engineer appointment which has been set up? There appears to be a lock on the system where it can only be rebooked even by BT; cancellation is absolutely impossible. Should I try a letter? Any phone process doesn’t work as operatives are not authorised to cancel but can only rebook.

• 
  Grub Street Publishing (@grub_street) reported 15 minutes ago

  @bt_uk So I have filed a complaint its number is N150511-151190. And guess what you are now threatening to disconnect us when in fact we dont have a service with you and haven't since March. So what are you going to disconnect! You are a JOKE

• 
  Greg Ruthen (@GregRuthen) reported 17 minutes ago

  @bt_uk What’s going on email not working, can’t get into My BT and now speeds dropping to 109mg to 145 after factory you carried. No record of this as promised. Claims for £100 not happening, monitor for week…in other words cant be honest.. Have you been Hacked .?

• 
  MattHopkins1620 (@MattHopkins1620) reported 17 minutes ago

  @bt_uk are committed to excellent customer service, they say so when you ring them. Then they say they're very busy and they promise to speak to you within 20 minutes or you could ring back. Hint, excellent customer service starts with answering the bloody phone.

• 
  pamps (@philwer29) reported 22 minutes ago

  @btbusinesscare waiting for 6months for a broadband connection utter disgrace. Saying we can’t cancel and just left in limbo while our business struggles. Worst company we’ve ever dealt with.

• 
  Steve D (@PhotogSmd) reported 23 minutes ago

  @bt_uk We received a text saying there IS a problem and we should have it back today, still nothing

• 
  Gaelen McClean (@GaelenMcclean) reported 23 minutes ago

  @goatteeboy @bt_uk Same in nn14. Yours just not working?

• 
  Dean Gray (@iamdg755) reported 23 minutes ago

  @bt_uk I’ve spoken to seven different people, another one isn’t going to do much good. Your customer service is awful.

• 
  Ethan Keating (@TheParagram) reported 25 minutes ago

  So the cheapest to renew my @bt_uk contract is £57 a month but a new customer can get it for £38 a month? I've already phoned and they can't knock anything off the price... Switching to @EE is no cheaper either... make it make sense