BT (British Telecom) outages and service status in Ballybofey, Ulster

Problems in the last 24 hours in Ballybofey, Ulster

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ballybofey, Ulster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Scott Weller (@ScottWeller1974) reported 11 minutes ago

  @bt_uk Why are you holding me to a contract you can’t even provide the service for ?

• 
  JB (@tinkjlb) reported 11 minutes ago

  @bt_uk absolutely disappointing service from you! 4 missed installation appointments, 4 days of annual leave WASTED!!!! Please tell me how much annual has to be used before you will actually connect the service so I can have WiFi to work from home and watch tv? Exhausting!

• 
  Caz Morgan (@CazMorgan5) reported 12 minutes ago

  @bt_uk What a joke of a reply. As I said, my boss was on the phone to you for hours on end; 4.5hours being passed from pillar to post and you want him to do that again? Why does the customer have to do all the chasing for your mistake?

• 
  Andy Mich (@MrAndyMich) reported 16 minutes ago

  @bt_uk I’m absolutely disgusted, in this day & age of phone scams you have people phoning from unsolicited numbers about contract renewal (+44 1438 989233). All the person on the other end of the phone could say was “I promise I work on behalf of BT”. I said I can promise I’m the king of England. Do you see how stupid and dangerous this practice is? I think as a company you desperately need to review this, it’s dangerous and it’s making me think if you can be trusted at all. In this day and age it’s unforgivable to do this in this manner.

• 
  Future Tech (@neural_theory) reported 19 minutes ago

  @duncsand @bt_uk Being able to find a contact number for a business is more than you get from most companies. Goes to show though, very few understand or care about customer service these days

• 
  Steph Murray (@DerekDonkey1977) reported 20 minutes ago

  @bt_uk 9 engineer visits, executive level complaint and no resolution and your solution is to close the complaint Why am I paying for a service I’m not receiving

• 
  Apex Signs (@apex_signs1) reported 21 minutes ago

  @btbusinesscare Can you dm me the correct number to call? I’ve just sat on chat with Avik for 45mins and it’s been cut off !!!! Your customer care is horrendous!! 🤬😱. Can you get someone to call me ? As you must have my mobile number on record !!!

• 
  Rachel (@rachelleese84) reported 21 minutes ago

  @bt_uk Thanks. Honestly, my husband has called at least 10 times. We’ve had multiple openreach visits. Each claiming to have fixed it but haven’t. Latest is tomorrow but I have zero confidence it will fix the issue.

• 
  Simon Bowler (@simonjbowler) reported 22 minutes ago

  @bt_uk Perhaps you could read the message I sent ans acknowledge that your chat service and account access aren't working for one of your customers. To be honest, that would resonate better than inviting me to spend an hour on the phone for a 5 minute issue.

• 
  Sharon Hammond (@sharonhrealceo1) reported 23 minutes ago

  BT Business strikes again. Totally unable to provide the service they promised or bill correctly. 2 years of hell at their hands. @btbusinesscare you really don’t. Broken promise after, broken promise.