EE Outage in Wymondham, Norfolk, England

@EE Sort out your chat team! 2 hours trying to redeem your ‘free 6 months Apple music’ to bluntly be told ‘we can’t help you’

@EE trying to use 20% perk - I am NHS - not working - 5 codes non accepted

I’ve actually had such a bad day it’s almost been comical - from turned off alarm to no broadband, a panic attack, running out of coffee and cancelled @ubereats_uk. You know who saved it? The dude at @EE tech support. Great work with great banter! Not all heroes wear capes.

@EE Hi, it's our home broadband. All devices having issues, so have disconnected everything apart from the work laptop. Still nothing.

@EE I’m very appalled at the customer service I’ve received I’m gonna be glad when I leave

Best customer service ever from Becca in the @EE call centre. Got my iPhone 11 up and running when I was putting the sim in upside down. Good job I don’t work in a communications industry.oh hang on..🙈

sick of @EE wifi, its terrible, the past week its been going on and off multiple times everyday whats causing me to use my data at HOME whats making it run out! i should atleast get some free gbs of data to make up for this, or simply, sort the wifi out!

@EE No, been with EE for over 10 years of which about 5 with “fibre” Would love to know why this has dropped from about 5 which was still poor to this sorry figure

@EE thanks for saying there is nothing wrong with my mums phone, although she can't text, receive calls or phone out. But you still charging her the monthly bill. Always a good thing when she is my carer and the hospital can't contact her. #EE #shit

@EE Hi, my wife upgraded with you and you sent her the wrong phone, she has sent it back to you and has confirmation it’s been delivered but you are making her wait 7 days before she can re apply for her upgrade! Oh, and you have kept her £50 as well! Poor show, very poor show

@EE does my employer have to give me a pay rise of 2.7% every year because the RPI say so..No..do you have to implement these rises.. No but you do because you can..you have 30 million + plus customers with an average rise of roughly £1 p/m per customer that’s another £360 mill..

@EE Well, I just restarted my phone and it wouldn't give me any service so I had to go into networks and search for network. Still only one bar somewhere I ALWAYS get 4G. No my phone isn't broken.

Just come off the phone to @EE spoke to Karen in a Scottish call centre... she did tell me the name of the office but I’ve forgotten... absolute bloody pleasure talking to Karen wish there was a way you could track her down she deserves a pay rise lol !! #ee

@EE you’ve always been so great and reliable, but recently (now that my contract is ending) my phone’s been really shit. 😭 Not cool

@EE can you tell me if there is an issue with broadband in BS4 please? Internet connection is making home schooling even more painful!

@EE Do you have any idea when your next PS5 drop might be? I signed up to your notifications in November but have never received a restock alert

@EE ... I contacted @TalkTalk today and asked them to cancel the transfer. My expectation is that it would take nearly as long to re-connect me to my old service, although that's not a given, and it might be worth asking. The real question is ...

Hi @EE absolutely no comment from Apple as you can see. I am paying you for a service that doesn’t work. You told me the customer to contact Apple who supply you with these Apple TV devices. @bt_uk don’t reply either. Doesn’t customer service not exist?

@ianbennell75 @EE I get stuff like this occasionally, never got as far as clicking on any link though! Usually a clue in wording - eg here they don't take your bill, they take payment.

@GeeHaines @BenPhillipsUK @EE Here in the netherlands vodafone is the worst haha

@BenPhillipsUK @EE Holy crap

Don’t get why I even bothered rejoining @EE. Quick enough to take your money but after constant phone calls speaking to multiple different people since NOVEMBER. Still nothing. Rotten customer service

@EE good morning maybe you can help with a problem I have with your mobile app on my android phone and tablet Since EE did maintenance last Thursday my application won't open

@ianbennell75 @EE I have in the past. Considering I pay EE by direct debit I assumed it was a scam and deleted the text. I did chuckle at the spam email I had from Amanzon the other day, poor effort.