EE Outage in Stoke-on-Trent, England

@EE really poor service ordered a new phone 13/2 which was in stock it still hasn’t come no email nothing

@EE Poor show today folks. No customer service?

@EE Every so often, my account says I have extra charges - ranging from 50p to £300. When I log out and back in again, it’s zero and I’ve never been charged the “Extra”. Why is this happening?

@EE Any chance you can get my broadband running above the 18mbps it’s currently running at?! Also, I’m sat 7ft away from the router and my phones signal is proper garbage?! Any ideas??? Thanks.

@EE Not since the last time it was running slow. I just took that as teething problems being a new customer. But it’s actually really bad. I just wanted any ideas on what to do? Thanks.

@EE Can u give me any advice on the broadband I have from urselves. Currently getting 25-27mbps to the hub, but connection to devices in the house is shocking, I’m currently on my phones 4g coz it’s so slow. And the tv upstairs disconnects from the WiFi, my Alexa in the kitchen?!

@EE Yes on wed dinner time. Shouldn’t be that bad should it tho?? Cheers, Steve.

@Stavros6 @EE Same problem here and my sons and everyone one else check google, my solution was to buy a cheap Apple airport router plug in EE router and it works great on WiFi and use EE router for cable devices 👍

@EE not able to login to account since yesterday all the same problems as other people have posted

@LeekyB83 @EE You can get another router and plug it in the back of the EE one and setup your wireless network on the new one, with our apple one it works great now..👍 I spent hours on the phone but there’s no fix until they bring out a new router..

@EE please help. I’m a new customer and have been given a PAC code by Vodafone to transfer my number but it’s not working on your website, says it’s incorrect. I can’t get through on the phone to you or online chat

@EE @LeekyB83 Nonono don’t offer her just any old support be more specific, this one needs help cooking bacon 😂🤣

@EE Plus the home router is crap with no fix to stop it dropping out and yes we all know you know so don’t tell me to phone the helpline again..

Had the misfortune to visit the @EE store in the @intuTrafford centre today and I have never met a more unhelpful bunch of store assistants. The one who eventually came to help us could not have been more disinterested if she tried. Won't be renewing.

@EE @awkwafina @JALowden @KaitlynDever @kelvharrJR @onlymikes_ Having been on the phone with @EE for 35 minutes I get hung up this is after I get told that I can’t upgrade and I can and that the advisor had advised that they had finished work 5 minutes ago after finding out I could upgrade awful service

@Viowlett @EE I loved them on the other side of Stoke. Best broadband I've ever had. PlusNet are awful.

@Viowlett @EE Don't even talk to me about Virgin 😭 we were with them for broadband at our old place and they were amazing. They don't cover where we live now so we went with PlusNet and they're AWFUL. So I've gone from great phone service and great broadband, to shite versions of both. 😂

@Viowlett @EE Yeah seems they're pretty awful in Stoke too. Wish I'd stuck with GiffGaff tbh.

@Tasharoo93 @EE I mean, it's basically a weekly thing. Three of my colleagues are also on EE and have the exact same issues at the same times. It was four hours today where my phone was completely unusable, last time it was six.

@EE Yes no problem

@EE ... Big Screen addition. When I got in touch to cancel my contract, another EE staff member said they are not aware of Big screen being cut from EE. So I cancelled, but now I just got a text saying I can have Big screen @ £10 a month. Its confusing! What's the truth?

@EE I am an EE customer. I am receiving cold calls from uk mobile number daily. A voice speaks in Chinese language. I want this number traced and block all calls from such companies. I block the number but they call from new number. Number today was 07744 310431.

@EE Thanks Kristen. I'll see if the chat option comes back. However, I won't hold my breath unfortunately. As I said on my previous comments. I've been trying for days and it has never shown once. Chat no worky, upgrade options definitely no worky.

At least you know when @SkyHelpTeam broadband is down, you can rely on the super quick efficiency of @EE super fast 4G service, said nobody ever, apart from Kevin Bacon, but he doesn’t count #skybroadband #EE

@EE when going through customer services and you're told a manager will phone you between 1030-11am today no phonecall typical EE take your money then want nothing to do with you after that. Worst network out there coverage is a complete joke

@EE Thanks but I am signed up and didn’t receive an update until I’d reported it. If it’s a fault, that’s not an issue but there’s being ongoing engineering works in our area since August that were were initially & falsely told were faults.

@EE report internet not working caused by United utilities droylsden Manchester

@EE @claraamfo Get your #5G #globalistic crap off my timeline

Dear @EE just dropped into store to sort out esim issue. You have no means of transferring it in a sensible fashion. So I have to go to store. Store can’t do it today “because our back office systems are locked cos it’s first day back”. Seriously??

@EE Morning. Yet more problems in SY2. No signal again, poor service since Aug 20.