EE Outage Report in Stoke-on-Trent, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
The latest reports from users having issues in Stoke-on-Trent come from postal codes ST4.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 16: Problems at EE
EE is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (39%)
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Phone (23%)
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Total Blackout (23%)
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Wi-fi (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Stoke-on-Trent, England
The most recent EE outage reports came from the following cities: Crewe, Congleton, Stoke-on-Trent, Leek and Stone.
| City | Problem Type | Report Time |
|---|---|---|
 Crewe |
Total Blackout | |
| Crewe |
Phone | |
| Congleton |
Phone | |
| Stoke-on-Trent |
Wi-fi | |
| Congleton |
Internet | |
| Leek |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Stoke-on-Trent, England
Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:
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Adam Dickinson
(@Beans_TBR) reported
from
Stoke-on-Trent, England
@EE How do I cancel?
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Mark Johnson
(@mark_pbs) reported
from
Stoke-on-Trent, England
@O2 @richardbranson I would have left your Virgin mobile piggybacking @EE ! Miles better network and service although more costly!
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Pamela ❤️
(@xQueen_Piscesx) reported
from
Crewe, England
@kylaannex @MikeThornton94 @EE The screen protector came broken so I've had to order some from Amazon haha
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Pamela ❤️
(@xQueen_Piscesx) reported
from
Crewe, England
@kylaannex @MikeThornton94 @EE Just got an update on dpd app. Parcel has been delayed due to an unexpected issue in my area apparently
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Pamela ❤️
(@xQueen_Piscesx) reported
from
Crewe, England
@PricklyFring @EE I know people who are on a different provider and got there's within 5 days. Seems EE are the problem.
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Mark Owen (not that one) 💙
(@Mr_Owen77) reported
from
Stoke-on-Trent, England
Sorry @EE your new android app is crap. Please revert back to your old one
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Craig Green
(@BeardedGreen1) reported
from
Stoke-on-Trent, England
@EE Have to also add that I just called up, felt poor service. Kept on silence no conversation and didn't really help me with what I wanted to know ahead of tomorrow for pre ordering :-(
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Craig Green
(@BeardedGreen1) reported
from
Stoke-on-Trent, England
Was told by @EE that there was maintenance work happening. No issues but to my suprise I wake up this morning and now I have 5G! My speeds over 200mbs now.. Just that upgrade end of next month to do and il be happy
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Ben
(@pashasolecci) reported
from
Stoke-on-Trent, England
All day no signal lads what’s occurring @EE
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Jake
(@JakeLCartwright) reported
from
Shavington cum Gresty, England
@EE “We’re experiencing issues with calling and texting services. Due to high call volume, we’re unable to connect you to an advisor” This is unacceptable @EE, I have COVID and I’m trying to work from home & keep in contact with loved ones. It’s been 24+ hours ongoing.
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Damon Chandler
(@damonlufc88) reported
from
Leek, England
I'm guessing I'm not the only one having @EE internet issues on my phone?
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David JJ Crowther ⚓︎
(@DJJC66) reported
from
Stoke-on-Trent, England
@EE amazing consistency with appalling customer service and lack of support. #TruthBeTold
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@EE Trying to get it set up is a nightmare though and no one at ee seems to want to help
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Richard Wiseman
(@The_RichWiseman) reported
from
Crewe, England
In 2021, is it beyond the realms of possibility, when placed on hold by a company like @EE (when customer service is shocking and they keep you on hold all weekend!) To select slightly less horrendous on-hold music? Can't fathom how they even acquired this many bad songs!
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Richard Wiseman
(@The_RichWiseman) reported
from
Crewe, England
@EE what is your customer service number??? It's seemingly impossible to talk to you people as you dont bother relying via email or message?????*
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🧚♀️
(@xrachelizabethh) reported
from
Crewe, England
@EE I'm having an issue with calls that I'd hoped was a problem with the device but it's carried over to my new phone 😕 whenever someone calls they can hear me but I can't hear them. If we hang up and call back its fine, but it's doing it for every call first time
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Dave.
(@D_Elliott7) reported
from
Standon, England
@EE is there any chance I could get some help please
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Dr Rebecca Bowler
(@GreenBowlerHat) reported
from
Keele, England
@EE help! Our broadband went down to a 1/6 of its usual strength on Friday and still isn’t back to normal. I have a lot of work calls this week and it’s not going to be good enough for video calls!!
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David JJ Crowther ⚓︎
(@DJJC66) reported
from
Stoke-on-Trent, England
Public Rant! @WeAreOpenreach @EE got to be the poorest quality service providers in the UK #justsayin Rant Over
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Alex Vitsileos 💙
(@spartan888) reported
from
Weston, England
@EE really poor service ordered a new phone 13/2 which was in stock it still hasn’t come no email nothing
EE Issues Reports
Latest outage, problems and issue reports in social media:
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JG
(@_JAGough_) reported
@EE Any chance you might reply? As once again, the network is having issues and I’m getting close to leaving and finding a network that actually works on a daily basis
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Peter Boardman
(@peterboardman64) reported
@EE is there a problem today? 5G Router struggling all day. S66 postcode. Yes, we’ve re-booted etc etc several times.
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Ross
(@kentgti) reported
@EE Is there a number of someone who has the ability to fix it rather than a generic number. Or an email. It’s my time for your mistake & I’m really not happy about it.
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scott berry
(@bezza6945) reported
@EE my wife has been ripped off for 2 years paying a contract of 85 pounds a month that had run out 😮. The contract is worth 15 p/m . When calling to query I was told she would have recieved a text message . The level of customer service is atrocious be aware 😡
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Charles R Gibson #SavetheNHS #WaitingforLabour
(@Thegiest) reported
@EE Contd. Therefore I have made the decision to change companies. I'm sorry really, I had such high hopes of you as the supposedly best in the market but unfortunately you let me down. I have already changed our mobiles and the Braodband is due to be switched later this month.
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Charles R Gibson #SavetheNHS #WaitingforLabour
(@Thegiest) reported
@EE Contd. With both our mobiles losing signal completely several times. Same with the Broadband, my CCTV Cameras constantly dropping off due to lack of signal. Strangely, mostley between midnight and 4.00 am. This was unable to be resolved despite repeated rebooting etc. Contd.
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Charles R Gibson #SavetheNHS #WaitingforLabour
(@Thegiest) reported
@EE Hi, I joined EE in Oct 24 on the promise of a better signal than the competitors, unfortunately that didn't happen despite numerous contacts. Yo never provided me with more than 2G mobile resulting in one bar on my mobile with the occasional loss of signal on both our. Contd.
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Paul McCallum
(@PaulMcCallum45) reported
@EE Your Phone Signal Is Horrendous And Now My Broadband/Wifi Hasn’t Worked For 2 Days. Shocking 😴
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carl💜 🌸
(@AFCBCarl) reported
@EE “Everything Everywhere” how about Everything nowhere!! Your signal has got worse & worse & worse! I travel up and down the country every day, and your signal is non existent on the train between Weymouth and Coventry. Your signal is non existent in Salisbury city centre.
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Jack D
(@jackd12349) reported
@EE Fixed home broadband service