EE Outage Report in Stoke-on-Trent, England
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The latest reports from users having issues in Stoke-on-Trent come from postal codes ST4.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (49%)
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Phone (23%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Stoke-on-Trent, England
The most recent EE outage reports came from the following cities: Stone, Cheadle, Stoke-on-Trent and Crewe.
| City | Problem Type | Report Time |
|---|---|---|
 Stone |
Internet | |
| Cheadle |
||
| Stoke-on-Trent |
Phone | |
| Stoke-on-Trent |
Internet | |
| Cheadle |
TV | |
| Crewe |
Phone |
Community Discussion
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EE Issues Reports Near Stoke-on-Trent, England
Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:
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Richard Wiseman
(@The_RichWiseman) reported
from
Crewe, England
@EE what is your customer service number??? It's seemingly impossible to talk to you people as you dont bother relying via email or message?????*
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@EE Trying to get it set up is a nightmare though and no one at ee seems to want to help
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Mark Mitchell 💙
(@Mark66mitchell) reported
from
Cheadle, England
@EE Poor show today folks. No customer service?
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Dave.
(@D_Elliott7) reported
from
Standon, England
@EE is there any chance I could get some help please
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Alex Vitsileos 💙
(@spartan888) reported
from
Weston, England
@EE really poor service ordered a new phone 13/2 which was in stock it still hasn’t come no email nothing
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Craig Green
(@BeardedGreen1) reported
from
Stoke-on-Trent, England
Was told by @EE that there was maintenance work happening. No issues but to my suprise I wake up this morning and now I have 5G! My speeds over 200mbs now.. Just that upgrade end of next month to do and il be happy
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Damon Chandler
(@damonlufc88) reported
from
Leek, England
I'm guessing I'm not the only one having @EE internet issues on my phone?
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Jason
(@JasonBFB) reported
from
Madeley, England
@Stavros6 @EE Same problem here and my sons and everyone one else check google, my solution was to buy a cheap Apple airport router plug in EE router and it works great on WiFi and use EE router for cable devices 👍
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Stephen Evanson🖤🤍💙🤍💛
(@evanson316) reported
from
Crewe, England
@EE Any chance you can get my broadband running above the 18mbps it’s currently running at?! Also, I’m sat 7ft away from the router and my phones signal is proper garbage?! Any ideas??? Thanks.
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Mark Mitchell 💙
(@Mark66mitchell) reported
from
Stoke-on-Trent, England
@EE Every so often, my account says I have extra charges - ranging from 50p to £300. When I log out and back in again, it’s zero and I’ve never been charged the “Extra”. Why is this happening?
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Stephen Evanson🖤🤍💙🤍💛
(@evanson316) reported
from
Crewe, England
@EE Can u give me any advice on the broadband I have from urselves. Currently getting 25-27mbps to the hub, but connection to devices in the house is shocking, I’m currently on my phones 4g coz it’s so slow. And the tv upstairs disconnects from the WiFi, my Alexa in the kitchen?!
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David JJ Crowther ⚓︎
(@DJJC66) reported
from
Stoke-on-Trent, England
Public Rant! @WeAreOpenreach @EE got to be the poorest quality service providers in the UK #justsayin Rant Over
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Jake
(@JakeLCartwright) reported
from
Shavington cum Gresty, England
@EE “We’re experiencing issues with calling and texting services. Due to high call volume, we’re unable to connect you to an advisor” This is unacceptable @EE, I have COVID and I’m trying to work from home & keep in contact with loved ones. It’s been 24+ hours ongoing.
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Stephen Evanson🖤🤍💙🤍💛
(@evanson316) reported
from
Crewe, England
@EE Not since the last time it was running slow. I just took that as teething problems being a new customer. But it’s actually really bad. I just wanted any ideas on what to do? Thanks.
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David JJ Crowther ⚓︎
(@DJJC66) reported
from
Stoke-on-Trent, England
@EE amazing consistency with appalling customer service and lack of support. #TruthBeTold
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Richard Wiseman
(@The_RichWiseman) reported
from
Crewe, England
In 2021, is it beyond the realms of possibility, when placed on hold by a company like @EE (when customer service is shocking and they keep you on hold all weekend!) To select slightly less horrendous on-hold music? Can't fathom how they even acquired this many bad songs!
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Ben
(@pashasolecci) reported
from
Stoke-on-Trent, England
All day no signal lads what’s occurring @EE
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Stephen Evanson🖤🤍💙🤍💛
(@evanson316) reported
from
Crewe, England
@EE Yes on wed dinner time. Shouldn’t be that bad should it tho?? Cheers, Steve.
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Dr Rebecca Bowler
(@GreenBowlerHat) reported
from
Keele, England
@EE help! Our broadband went down to a 1/6 of its usual strength on Friday and still isn’t back to normal. I have a lot of work calls this week and it’s not going to be good enough for video calls!!
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🧚♀️
(@xrachelizabethh) reported
from
Crewe, England
@EE I'm having an issue with calls that I'd hoped was a problem with the device but it's carried over to my new phone 😕 whenever someone calls they can hear me but I can't hear them. If we hang up and call back its fine, but it's doing it for every call first time
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Nate Adam P Araday
(@Resome2channel) reported
@EE How do I actually get in touch with the broadband team? I'm trying to setup my own router for use with fibre but not sure what the password I need for the pppoe settings, everytime I call and select broadband tech support I just get fault reporting.
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Jack
(@j4ckr9) reported
@EE Your service is terrible and your support is almost as bad. I shouldn't have to deal with no service after you have the audacity to increase your prices. Fix your network and provide proper compensation to your customers.
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Jack
(@j4ckr9) reported
@SeanVardy2 @EE Yup they're criminals, support is now ignoring me. They increase prices all across the board yet the best they can do to compensate my 2 days without service (and counting) is 18 quid
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Neil Hayden
(@neilhayden747) reported
@EE I have a couple of contracts with you and I wish to cancel one, can I do this in one of your shops or do I need to dial 150?
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Sarah-Kimberley
(@PlayforthSarah) reported
@EE Still waiting for a answer so why you've refused to send a deadlock letter with regards to a complaint about a member of your staff breaking the law?... isn't rocket science
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🌱Greenhills2
(@CortonJane) reported
from
Camelford, England
@EE What is your customer services phone number, please?
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CountrygalNicNac
(@countrygalnic) reported
@EE I am trying to speak to someone about an Osprey 2 mini I am trying to reactivate for tomorrow as I’m traveling. One of your staff spoke to me and has not solved the problem at all - I’m not even sure what she’s done and now I’m Having to hold on for ages again. Pls help asap
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CountrygalNicNac
(@countrygalnic) reported
@EE Your support team are having real issues - please can someone get back to me ASAP!!!!
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Denise Bee
(@DeniseBee71) reported
@EE My signal is terrible .. I’m missing really important work calls. Can you advise on any issues please
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Emma
(@_melarkz) reported
@EE Youtube on the wifi has been extremely slow for several weeks on every device while on 4G/5G (on a different network) it's been working fine. Are you throttling Youtube? Videos don't load at all, or if they do it's only for several seconds before lagging again.