EE

EE Outage Report in Stoke-on-Trent, England

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Stoke-on-Trent come from postal codes ST4 and ST10.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Stoke-on-Trent, England 10/31/2025 16:30

October 31: Problems at EE

EE is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Stoke-on-Trent, England

The most recent EE outage reports came from the following cities: Stone, Cheadle, Stoke-on-Trent and Crewe.

Loading map, please wait...
City Problem Type Report Time
United KingdomStone Internet
United KingdomCheadle E-mail
United KingdomStoke-on-Trent Phone
United KingdomStoke-on-Trent Internet
United KingdomCheadle TV
United KingdomCrewe Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • amy86beeston ♡ Amy 🌷 (@amy86beeston) reported from Crewe, England

    @EE please help. I’m a new customer and have been given a PAC code by Vodafone to transfer my number but it’s not working on your website, says it’s incorrect. I can’t get through on the phone to you or online chat

  • evanson316 Stephen Evanson🖤🤍💙🤍💛 (@evanson316) reported from Crewe, England

    @EE Yes on wed dinner time. Shouldn’t be that bad should it tho?? Cheers, Steve.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE Yeah seems they're pretty awful in Stoke too. Wish I'd stuck with GiffGaff tbh.

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE I loved them on the other side of Stoke. Best broadband I've ever had. PlusNet are awful.

  • JasonBFB Jason (@JasonBFB) reported from Madeley, England

    @Stavros6 @EE Same problem here and my sons and everyone one else check google, my solution was to buy a cheap Apple airport router plug in EE router and it works great on WiFi and use EE router for cable devices 👍

  • Jord_Smithhh Jordan Smith (@Jord_Smithhh) reported from Crewe, England

    @EE New customer

  • JasonBFB Jason (@JasonBFB) reported from Madeley, England

    @EE not able to login to account since yesterday all the same problems as other people have posted

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Tasharoo93 @EE I mean, it's basically a weekly thing. Three of my colleagues are also on EE and have the exact same issues at the same times. It was four hours today where my phone was completely unusable, last time it was six.

  • JasonBFB Jason (@JasonBFB) reported from Madeley, England

    @LeekyB83 @EE You can get another router and plug it in the back of the EE one and setup your wireless network on the new one, with our apple one it works great now..👍 I spent hours on the phone but there’s no fix until they bring out a new router..

  • del__91 del (@del__91) reported from Stoke-on-Trent, England

    Had the misfortune to visit the @EE store in the @intuTrafford centre today and I have never met a more unhelpful bunch of store assistants. The one who eventually came to help us could not have been more disinterested if she tried. Won't be renewing.

  • JasonBFB Jason (@JasonBFB) reported from Madeley, England

    @EE no service in CW3 area..

  • FowldsSimon Sime (@FowldsSimon) reported from Crewe, England

    @EE Yes no problem

  • RyaaaannC Ryan© (@RyaaaannC) reported from Crewe, England

    @EE your network is defo down in the Crewe area, I have had no service all morning and I know others who have the same issue

  • richiechuff Richie Knight (@richiechuff) reported from Stoke-on-Trent, England

    @EE @awkwafina @JALowden @KaitlynDever @kelvharrJR @onlymikes_ Having been on the phone with @EE for 35 minutes I get hung up this is after I get told that I can’t upgrade and I can and that the advisor had advised that they had finished work 5 minutes ago after finding out I could upgrade awful service

  • Mark66mitchell Mark Mitchell (@Mark66mitchell) reported from Cheadle, England

    First night in new house with @JaneVphotos @RobMitchell031 Catherine & Matt. Thanks to @Argos_Online the boys are sleeping on the floor due to non-delivery of new beds. Not even a phone call! Also @EE failed to supply new line & broadband connection #poor

  • JasonBFB Jason (@JasonBFB) reported from Madeley, England

    @x3bwb @EE Yep not working..🤨

  • JasonBFB Jason (@JasonBFB) reported from Madeley, England

    @EE Plus the home router is crap with no fix to stop it dropping out and yes we all know you know so don’t tell me to phone the helpline again..

  • mbusby993 𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported from Mow Cop, England

    @Viowlett @EE Don't even talk to me about Virgin 😭 we were with them for broadband at our old place and they were amazing. They don't cover where we live now so we went with PlusNet and they're AWFUL. So I've gone from great phone service and great broadband, to shite versions of both. 😂

  • JasonBFB Jason (@JasonBFB) reported from Madeley, England

    @EE @LeekyB83 Nonono don’t offer her just any old support be more specific, this one needs help cooking bacon 😂🤣

  • evanson316 Stephen Evanson🖤🤍💙🤍💛 (@evanson316) reported from Crewe, England

    @EE Can u give me any advice on the broadband I have from urselves. Currently getting 25-27mbps to the hub, but connection to devices in the house is shocking, I’m currently on my phones 4g coz it’s so slow. And the tv upstairs disconnects from the WiFi, my Alexa in the kitchen?!

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • YarrotR yarrot reetoot (@YarrotR) reported

    @EE @SamsungUK @B0aty Your 4g signal in St Austell, Cornwall is still out, I'm having to use WiFi and I am not impressed!!!!! #skynews

  • abayfieldwhu Aaron Bayfield (@abayfieldwhu) reported

    @EE @RoofingRob84 What an impersonal reply. Shocking customer service.

  • RemoteHighway ℝ𝕖𝕞𝕠𝕥𝕖 ℍ𝕚𝕘𝕙𝕨𝕒𝕪 𝕄𝕖𝕕𝕚𝕒 (@RemoteHighway) reported

    Hi @EE as a customer of many years standing, overdue an upgrade but not wanting all the usual #upselling rubbish I have to endure everytime... I want to be rewarded with a better phone at no extra cost, on my same monthly package! Feel free to make an offer before I go elsewhere!

  • matt_stacky matt stackhouse (@matt_stacky) reported

    @EE How about giving me just a 3g signal in my living room in WS9? SHITE network coverage

  • RuniteSwamp Runite swamp (@RuniteSwamp) reported

    @B0aty @EE @SamsungUK looking hench mate good ****

  • skill_specs Skill Specs 🐍 (@skill_specs) reported

    @B0aty @EE @SamsungUK Managed to pull the Samsung wtf👑

  • petrolhead_UK Petrol_Head (@petrolhead_UK) reported

    @EE can you currently activate @Apple Watch Ultra on your network? @O2 seem to be having many issues that they can’t or won’t acknowledge. Might just jump ship

  • ItsJamesPowers James 🇬🇧 (@ItsJamesPowers) reported

    Since when did @EE Customer Services close at 8pm?

  • Wrikiah9 Med (@Wrikiah9) reported

    @B0aty @EE @SamsungUK Damn Boaty lookin' Kinda thicc today king.

  • diabeticguy Keith King (@diabeticguy) reported

    80 year old neighbour needed help with a Doro mobile phone the girl in the @EE fobbed her off and chased her out of the store. I have spent an hour trying to add her contacts and showing her how to send messages. We need a handbook