EE Outage in Congleton, Cheshire East, England

@EE Poor show today folks. No customer service?

@EE Every so often, my account says I have extra charges - ranging from 50p to £300. When I log out and back in again, it’s zero and I’ve never been charged the “Extra”. Why is this happening?

@EE Any chance you can get my broadband running above the 18mbps it’s currently running at?! Also, I’m sat 7ft away from the router and my phones signal is proper garbage?! Any ideas??? Thanks.

@EE Not since the last time it was running slow. I just took that as teething problems being a new customer. But it’s actually really bad. I just wanted any ideas on what to do? Thanks.

@EE Can u give me any advice on the broadband I have from urselves. Currently getting 25-27mbps to the hub, but connection to devices in the house is shocking, I’m currently on my phones 4g coz it’s so slow. And the tv upstairs disconnects from the WiFi, my Alexa in the kitchen?!

@EE the signal where I live is ****

@EE Yes on wed dinner time. Shouldn’t be that bad should it tho?? Cheers, Steve.

@Stavros6 @EE Same problem here and my sons and everyone one else check google, my solution was to buy a cheap Apple airport router plug in EE router and it works great on WiFi and use EE router for cable devices 👍

@EE not able to login to account since yesterday all the same problems as other people have posted

@LeekyB83 @EE You can get another router and plug it in the back of the EE one and setup your wireless network on the new one, with our apple one it works great now..👍 I spent hours on the phone but there’s no fix until they bring out a new router..

@EE please help. I’m a new customer and have been given a PAC code by Vodafone to transfer my number but it’s not working on your website, says it’s incorrect. I can’t get through on the phone to you or online chat

@EE @LeekyB83 Nonono don’t offer her just any old support be more specific, this one needs help cooking bacon 😂🤣

@EE please help my niece who’s 5 years in ICU in Cardiff has volunteered to stay on frontline finishing 3rd yr of degree #NHSCovidHeroes for all this doesn’t have an #NHS email like many frontline staff. She has an #EE contract but can’t get her bonus #HELP #NHS

@EE Plus the home router is crap with no fix to stop it dropping out and yes we all know you know so don’t tell me to phone the helpline again..

Had the misfortune to visit the @EE store in the @intuTrafford centre today and I have never met a more unhelpful bunch of store assistants. The one who eventually came to help us could not have been more disinterested if she tried. Won't be renewing.

@EE @awkwafina @JALowden @KaitlynDever @kelvharrJR @onlymikes_ Having been on the phone with @EE for 35 minutes I get hung up this is after I get told that I can’t upgrade and I can and that the advisor had advised that they had finished work 5 minutes ago after finding out I could upgrade awful service

@Viowlett @EE I loved them on the other side of Stoke. Best broadband I've ever had. PlusNet are awful.

@Viowlett @EE Don't even talk to me about Virgin 😭 we were with them for broadband at our old place and they were amazing. They don't cover where we live now so we went with PlusNet and they're AWFUL. So I've gone from great phone service and great broadband, to shite versions of both. 😂

@Viowlett @EE Yeah seems they're pretty awful in Stoke too. Wish I'd stuck with GiffGaff tbh.

@Tasharoo93 @EE I mean, it's basically a weekly thing. Three of my colleagues are also on EE and have the exact same issues at the same times. It was four hours today where my phone was completely unusable, last time it was six.

@samsunguk @ee - yet again poor service! Will I EVER see my free smartwatch or are they like #unicorn turds? #disappointed #customerservice

@SueH1608 @AngryBritain @EE Yup and rhats before tomorrow's budget. God help us.

Typical @VodafoneUK telling me I have an upgrade after 12 months promise and pay no upfront cost, then as I’m choosing I have to then pay a flexi fee! **** that! £500 to upgrade a year early! Absolute con! See you in another 12 months...or maybe I’ll join @EE with my nhs discount

@EE my broadband has been off for 4 hours now, constant flashing green light. I’ve tried disconnecting, restarting the box and ignoring the problem but it’s not fixing itself. Help!

@EE your customer service is appalling, you have a disrespect for long standing customers. If you believe its acceptable to treat customers in this way you deserve to loose business.

@EE It’s come back on but looking at changing provider soon as had many problems with @SkyUK

@EE Not happy after waiting 5 hours for a bt guy to come out and fit our new internet and they don't turn up! No apologies given just wanted to pass the blame on! Shame i thought ee was great but im not impressed why the service last night! Why should i wait in again?!

@MarcAllera @bt_uk @EE EE- We never slow you down... we just turn cold turkey and kill you ?

@EE This has had an impact on both work and social life. I'm told by 420. I have zero confidence that this will happen. I was very enthused by the EE customer service yesterday as they couldn't do enough for me. Today....less so. Guess you have my money and it doesn't matter now

@AngryBritain @EE @ThreeUK are doing it too. Signal drops out all the time, been a customer for as long as I can remember, recommended loads of people who now all have contracts! Not for much longer 😡