EE Outage in Crewe, Cheshire East, England

@EE help! Our broadband went down to a 1/6 of its usual strength on Friday and still isn’t back to normal. I have a lot of work calls this week and it’s not going to be good enough for video calls!!

Public Rant! @WeAreOpenreach @EE got to be the poorest quality service providers in the UK #justsayin Rant Over

@EE Every so often, my account says I have extra charges - ranging from 50p to £300. When I log out and back in again, it’s zero and I’ve never been charged the “Extra”. Why is this happening?

@EE My phone is showing No Service and has been doing this on and off all day. I can’t call 150 as there is no service and Chat is not available, how else can I get in touch with you to report this?

@EE Any chance you can get my broadband running above the 18mbps it’s currently running at?! Also, I’m sat 7ft away from the router and my phones signal is proper garbage?! Any ideas??? Thanks.

@EE Not since the last time it was running slow. I just took that as teething problems being a new customer. But it’s actually really bad. I just wanted any ideas on what to do? Thanks.

@EE Can u give me any advice on the broadband I have from urselves. Currently getting 25-27mbps to the hub, but connection to devices in the house is shocking, I’m currently on my phones 4g coz it’s so slow. And the tv upstairs disconnects from the WiFi, my Alexa in the kitchen?!

@EE is there a problem with EE fibre last few days ? Very poor service

@EE Yes on wed dinner time. Shouldn’t be that bad should it tho?? Cheers, Steve.

@Stavros6 @EE Same problem here and my sons and everyone one else check google, my solution was to buy a cheap Apple airport router plug in EE router and it works great on WiFi and use EE router for cable devices 👍

@EE are crap with zero customer zero customer service

@EE not able to login to account since yesterday all the same problems as other people have posted

@EE Please can you help is it usual for EE customers to have to reset the hubs, most days of week

@LeekyB83 @EE You can get another router and plug it in the back of the EE one and setup your wireless network on the new one, with our apple one it works great now..👍 I spent hours on the phone but there’s no fix until they bring out a new router..

@EE please help. I’m a new customer and have been given a PAC code by Vodafone to transfer my number but it’s not working on your website, says it’s incorrect. I can’t get through on the phone to you or online chat

@EE @LeekyB83 Nonono don’t offer her just any old support be more specific, this one needs help cooking bacon 😂🤣

@EE Can I just check. Has there been a problem with EE network just got home from work. Family says network has been rubbish all day. So far you network hasn’t been that good for us. Oh well. How long till end of contract.

@EE please help my niece who’s 5 years in ICU in Cardiff has volunteered to stay on frontline finishing 3rd yr of degree #NHSCovidHeroes for all this doesn’t have an #NHS email like many frontline staff. She has an #EE contract but can’t get her bonus #HELP #NHS

@EE Plus the home router is crap with no fix to stop it dropping out and yes we all know you know so don’t tell me to phone the helpline again..

Had the misfortune to visit the @EE store in the @intuTrafford centre today and I have never met a more unhelpful bunch of store assistants. The one who eventually came to help us could not have been more disinterested if she tried. Won't be renewing.

@EE has the weather in the NG10 area caused an outage?

Don't ever get an iPhone 12 with @Apple I got a phone with a broken motherboard & they refused to fix it & apparently I can't cancel my contract with @EE even though the phones 3days old & got a 30 day warranty 🤔🤔 Al just block my direct debit simple!!!

@EE I've switched it on and off but not much better. Is the service suffering in the storm on the wirral?

@EE @btsport I'm trying to register with My EE, but I keep getting an error: "Oops - The service is temporarily unavailable"

@EE please.....i need to reactivated my number with you. I live in Brazil. Help me.

@ShaktiSounds @EE Yes mate it’s down due to the storm on all my devices

@EE Yep - I wanted to see what kind of speed I'd get & how it performed compared to the previous network so set it all up and it was fine for about 5-10 minutes. After it stopped, I tried restarting everything. Data cap is 60GB per month, I'm definitely not near that.

@EE is your service down in Cannock area? WS12 postcode

@EE thank you, the issue seems to have been fixed

@EE OK thanks. Suspect the real solution is wait until it stops being randomly annoying when you're trying to work.