EE Outage in Crewe, Cheshire East, England

@EE Every so often, my account says I have extra charges - ranging from 50p to £300. When I log out and back in again, it’s zero and I’ve never been charged the “Extra”. Why is this happening?

@EE My phone is showing No Service and has been doing this on and off all day. I can’t call 150 as there is no service and Chat is not available, how else can I get in touch with you to report this?

@EE Any chance you can get my broadband running above the 18mbps it’s currently running at?! Also, I’m sat 7ft away from the router and my phones signal is proper garbage?! Any ideas??? Thanks.

@EE Not since the last time it was running slow. I just took that as teething problems being a new customer. But it’s actually really bad. I just wanted any ideas on what to do? Thanks.

@EE Can u give me any advice on the broadband I have from urselves. Currently getting 25-27mbps to the hub, but connection to devices in the house is shocking, I’m currently on my phones 4g coz it’s so slow. And the tv upstairs disconnects from the WiFi, my Alexa in the kitchen?!

@EE is there a problem with EE fibre last few days ? Very poor service

@EE Yes on wed dinner time. Shouldn’t be that bad should it tho?? Cheers, Steve.

@Stavros6 @EE Same problem here and my sons and everyone one else check google, my solution was to buy a cheap Apple airport router plug in EE router and it works great on WiFi and use EE router for cable devices 👍

@EE are crap with zero customer zero customer service

@EE not able to login to account since yesterday all the same problems as other people have posted

@EE Please can you help is it usual for EE customers to have to reset the hubs, most days of week

@LeekyB83 @EE You can get another router and plug it in the back of the EE one and setup your wireless network on the new one, with our apple one it works great now..👍 I spent hours on the phone but there’s no fix until they bring out a new router..

@EE please help. I’m a new customer and have been given a PAC code by Vodafone to transfer my number but it’s not working on your website, says it’s incorrect. I can’t get through on the phone to you or online chat

@EE @LeekyB83 Nonono don’t offer her just any old support be more specific, this one needs help cooking bacon 😂🤣

@EE Can I just check. Has there been a problem with EE network just got home from work. Family says network has been rubbish all day. So far you network hasn’t been that good for us. Oh well. How long till end of contract.

@EE please help my niece who’s 5 years in ICU in Cardiff has volunteered to stay on frontline finishing 3rd yr of degree #NHSCovidHeroes for all this doesn’t have an #NHS email like many frontline staff. She has an #EE contract but can’t get her bonus #HELP #NHS

@EE Plus the home router is crap with no fix to stop it dropping out and yes we all know you know so don’t tell me to phone the helpline again..

Had the misfortune to visit the @EE store in the @intuTrafford centre today and I have never met a more unhelpful bunch of store assistants. The one who eventually came to help us could not have been more disinterested if she tried. Won't be renewing.

@EE @awkwafina @JALowden @KaitlynDever @kelvharrJR @onlymikes_ Having been on the phone with @EE for 35 minutes I get hung up this is after I get told that I can’t upgrade and I can and that the advisor had advised that they had finished work 5 minutes ago after finding out I could upgrade awful service

@Viowlett @EE I loved them on the other side of Stoke. Best broadband I've ever had. PlusNet are awful.

Annoyed that my unlock code for my 2 year old @ee bought phone has not arrived like promised 10 days ago. Poor service.

@EE Yes currently I am a pay monthly customer

@bobbibalf7 @MattyElliott00 @EE Customer service have been alright with me, they get it wrong every time but once I tell them it’s with the ombudsman they shut up and apologise. EE themselves genuinely are the worst company, procedures that are in place and the mistakes they make are abysmal

@brie_for @EE The whole point is to kill off any infected so they don’t reach Jackson. He didn’t help people in the first game and there’s no indication he’d changed. And no they wouldn’t just automatically say their name and Joel gave his own name away.

@EE Hi, my friend doesn’t receive my text messages from my IPhone, she hasn’t blocked me accidentally as I can receive her’s she’s the only one I have this problem with and it’s been going on now for a while, can you suggest anything please?

@EE it's not so much the 4.5% that i have an issue with (although i do). it's more the fact that this was slipped in hoping that people won't notice. as an aside, how do you know that i'm not financially vulnerable?

@honestjon74 @EE We are sorry to hear that. Please get your son to message us directly so we can check to see what has caused the issue here. -Mohsin

@EE I'm currently a customer and I am interested in moving from a physical am to an e-sim Is it possible to do this without changing my plan

Love how @EE will fail to apply a discount code for a contract ,over charge you on it, agree to pay back what they over charged you ,then refuse to pay anything back past 3 months ,blame me for it ,and fail to answer my complaints procedure and close it without contacting me.

@samsunguk @ee - yet again poor service! Will I EVER see my free smartwatch or are they like #unicorn turds? #disappointed #customerservice