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EE outages and service status in Newcastle under Lyme, England

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • EE generated 0 outage signals in the last 24 hours around Newcastle under Lyme, including 0 direct reports.
  • The most common problems reported in this area mention Internet.
  • 100% Internet (100%)

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 17: Problems at EE

EE is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Newcastle under Lyme, England

The most recent EE outage reports came from the following cities: Stoke-on-Trent, Audley, and Kidsgrove.

CityProblem TypeReport Time
Stoke-on-Trent Internet 10 days ago
Audley Phone 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • del__91
    del (@del__91) reported from Stoke-on-Trent, England

    Had the misfortune to visit the @EE store in the @intuTrafford centre today and I have never met a more unhelpful bunch of store assistants. The one who eventually came to help us could not have been more disinterested if she tried. Won't be renewing.

  • The_RichWiseman
    Richard Wiseman (@The_RichWiseman) reported from Crewe, England

    @EE what is your customer service number??? It's seemingly impossible to talk to you people as you dont bother relying via email or message?????*

  • xQueen_Piscesx
    Pamela ❤️ (@xQueen_Piscesx) reported from Crewe, England

    @kylaannex @MikeThornton94 @EE The screen protector came broken so I've had to order some from Amazon haha

  • lloyd_cooke
    Lloyd Cooke (@lloyd_cooke) reported from Stoke-on-Trent, England

    @EE @santanderuk ....poor customer service - buyer beware!

  • The_RichWiseman
    Richard Wiseman (@The_RichWiseman) reported from Crewe, England

    In 2021, is it beyond the realms of possibility, when placed on hold by a company like @EE (when customer service is shocking and they keep you on hold all weekend!) To select slightly less horrendous on-hold music? Can't fathom how they even acquired this many bad songs!

  • Beans_TBR
    Adam Dickinson (@Beans_TBR) reported from Stoke-on-Trent, England

    @EE How do I cancel?

  • xQueen_Piscesx
    Pamela ❤️ (@xQueen_Piscesx) reported from Crewe, England

    @PricklyFring @EE I know people who are on a different provider and got there's within 5 days. Seems EE are the problem.

  • Jord_Smithhh
    Jordan Smith (@Jord_Smithhh) reported from Crewe, England

    @EE New customer

  • RyaaaannC
    Ryan© (@RyaaaannC) reported from Crewe, England

    @EE your network is defo down in the Crewe area, I have had no service all morning and I know others who have the same issue

  • mark_pbs
    Mark Johnson (@mark_pbs) reported from Stoke-on-Trent, England

    @O2 @richardbranson I would have left your Virgin mobile piggybacking @EE ! Miles better network and service although more costly!

  • JasonBFB
    Jason (@JasonBFB) reported from Madeley, England

    @EE @LeekyB83 Nonono don’t offer her just any old support be more specific, this one needs help cooking bacon 😂🤣

  • Mark66mitchell
    Mark Mitchell 💙 (@Mark66mitchell) reported from Cheadle, England

    @EE Poor show today folks. No customer service?

  • JasonBFB
    Jason (@JasonBFB) reported from Madeley, England

    @Stavros6 @EE Same problem here and my sons and everyone one else check google, my solution was to buy a cheap Apple airport router plug in EE router and it works great on WiFi and use EE router for cable devices 👍

  • FowldsSimon
    Sime (@FowldsSimon) reported from Crewe, England

    @EE Yes no problem

  • xrachelizabethh
    🧚‍♀️ (@xrachelizabethh) reported from Crewe, England

    @EE I'm having an issue with calls that I'd hoped was a problem with the device but it's carried over to my new phone 😕 whenever someone calls they can hear me but I can't hear them. If we hang up and call back its fine, but it's doing it for every call first time

  • Mr_Owen77
    I_Am_Me (@Mr_Owen77) reported from Stoke-on-Trent, England

    Just updated the MyEE app & still doesn't work. 3 moths this has been going on @EE

  • philjame5
    UK Adventure Cycling (@philjame5) reported from Brown Edge, England

    @EE Hi. Severe issues with my ee county have now been resolved however I have been promised compenstation. It has been passed on the the jeopardy team to arrange this. Can u tell me what the jeopardy team are and what compensation they are capable of please?

  • evanson316
    Stephen Evanson🖤🤍💙🤍💛 (@evanson316) reported from Crewe, England

    @EE Can u give me any advice on the broadband I have from urselves. Currently getting 25-27mbps to the hub, but connection to devices in the house is shocking, I’m currently on my phones 4g coz it’s so slow. And the tv upstairs disconnects from the WiFi, my Alexa in the kitchen?!

  • amy86beeston
    ♡ Amy 🌷 (@amy86beeston) reported from Crewe, England

    @EE please help. I’m a new customer and have been given a PAC code by Vodafone to transfer my number but it’s not working on your website, says it’s incorrect. I can’t get through on the phone to you or online chat

  • Mark66mitchell
    Mark Mitchell 💙 (@Mark66mitchell) reported from Stoke-on-Trent, England

    @EE Every so often, my account says I have extra charges - ranging from 50p to £300. When I log out and back in again, it’s zero and I’ve never been charged the “Extra”. Why is this happening?

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • ach59
    Photo man (@ach59) reported

    @EE Is there anyone there who will actually talk to me so I can explain the issue? You keep doing the same checks & telling me it’s all working - it isn’t !!

  • ColinJEnglish
    ᴄᴏʟɪɴ ᴇɴɢʟɪꜱʜ (@ColinJEnglish) reported

    Dear @EE, why does my new fibre broadband installation not work all the time? It's down in the evening, early morning, and sometimes in the afternoon. Not every day but it is annoying.

  • dmyrcr
    🅓🅜🅨🅡🅒🅡 (@dmyrcr) reported

    @TomTugendhat @O2 @EE Your lot had 14 years. Maybe you should’ve campaigned about this then to your pals in government. Instead you did **** all

  • britgermanbloke
    Dr Steve Fleischer (@britgermanbloke) reported

    @RichardBentall @drew_carver @EE Agree. I signed a bb contract in January, paid the bill by direct debit so didn't pay too much attention to it. Found out last week it was never put into their system! I've been paying much more than I should have been. 3 trips to shop this week and app still shows wrong price.

  • Broomrig
    Alun Morgan (@Broomrig) reported

    @ee Why do you make it so hard to report a fault? Your mobile network in NE65 has been atrocious for the past few days. I have a business account with you and am currently unable to work. Please log the fault and restore service.

  • KevKevles1974
    Cwtch-22🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦 (@KevKevles1974) reported

    @EE we had an engineer come round to install an upgrade today. completely incompetent and constantly on the phone to a call centre who were of no help. left early and we now have no internet. Could you advise me as to where I lodge a formal complaint and seek compensation?

  • paulierunner
    Paul The Runner (@paulierunner) reported

    @EE your signal has been utterly useless of late, even on major A roads. You are a business-prevention exercise. Please sort it out.

  • ptavfc1
    PT (@ptavfc1) reported

    @EE ongoing ABYSMAL service from EE…. Despite calling the so called Tech Team that can’t help and won’t help…… ABYSMAL

  • RobertH1947
    Robert H (@RobertH1947) reported

    @TomTugendhat @O2 @EE On trains your only hope is to switch WiFi off and hope your roaming service kicks in.

  • MrsWhitt7
    Lisa Whittaker (@MrsWhitt7) reported

    Be prepared for my phone call @EE when my husband gets home so I can use his phone to call you. This issue had better be resolved this evening!