EE outages and service status in Newcastle under Lyme, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- EE generated 0 outage signals in the last 24 hours around Newcastle under Lyme, including 0 direct reports.
- The most common problems reported in this area mention Internet and Total Blackout.
- Internet (50%)
- Total Blackout (50%)
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Newcastle under Lyme, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 6: Problems at EE
EE is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newcastle under Lyme, England
The most recent EE outage reports came from the following cities: Stoke-on-Trent, Sandbach, and Crewe.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent
|
Total Blackout | 16 days ago |
|
Stoke-on-Trent
|
Internet | 21 days ago |
|
Sandbach
|
Phone | 1 month ago |
|
Crewe
|
Phone | 1 month ago |
Community Discussion
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EE Issues Reports Near Newcastle under Lyme, England
Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
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Jake (@JakeLCartwright) reported from Shavington cum Gresty, England@EE “We’re experiencing issues with calling and texting services. Due to high call volume, we’re unable to connect you to an advisor” This is unacceptable @EE, I have COVID and I’m trying to work from home & keep in contact with loved ones. It’s been 24+ hours ongoing.
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Mark Mitchell 💙 (@Mark66mitchell) reported from Stoke-on-Trent, England@EE Every so often, my account says I have extra charges - ranging from 50p to £300. When I log out and back in again, it’s zero and I’ve never been charged the “Extra”. Why is this happening?
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Stephen Evanson🖤🤍💙🤍💛 (@evanson316) reported from Crewe, England@EE Not since the last time it was running slow. I just took that as teething problems being a new customer. But it’s actually really bad. I just wanted any ideas on what to do? Thanks.
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Jason (@JasonBFB) reported from Madeley, England@LeekyB83 @EE You can get another router and plug it in the back of the EE one and setup your wireless network on the new one, with our apple one it works great now..👍 I spent hours on the phone but there’s no fix until they bring out a new router..
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Richard Wiseman (@The_RichWiseman) reported from Crewe, EnglandIn 2021, is it beyond the realms of possibility, when placed on hold by a company like @EE (when customer service is shocking and they keep you on hold all weekend!) To select slightly less horrendous on-hold music? Can't fathom how they even acquired this many bad songs!
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del (@del__91) reported from Stoke-on-Trent, EnglandHad the misfortune to visit the @EE store in the @intuTrafford centre today and I have never met a more unhelpful bunch of store assistants. The one who eventually came to help us could not have been more disinterested if she tried. Won't be renewing.
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Ryan© (@RyaaaannC) reported from Crewe, England@EE your network is defo down in the Crewe area, I have had no service all morning and I know others who have the same issue
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𝕸𝖆𝖙𝖙🏳️🌈 (@mbusby993) reported from Mow Cop, England@Viowlett @EE I loved them on the other side of Stoke. Best broadband I've ever had. PlusNet are awful.
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♡ Amy 🌷 (@amy86beeston) reported from Crewe, England@EE please help. I’m a new customer and have been given a PAC code by Vodafone to transfer my number but it’s not working on your website, says it’s incorrect. I can’t get through on the phone to you or online chat
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Mark Mitchell 💙 (@Mark66mitchell) reported from Cheadle, England@EE Poor show today folks. No customer service?
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Jason (@JasonBFB) reported from Madeley, England@EE @LeekyB83 Nonono don’t offer her just any old support be more specific, this one needs help cooking bacon 😂🤣
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Damon Chandler (@damonlufc88) reported from Leek, EnglandI'm guessing I'm not the only one having @EE internet issues on my phone?
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David JJ Crowther ⚓︎ (@DJJC66) reported from Stoke-on-Trent, EnglandPublic Rant! @WeAreOpenreach @EE got to be the poorest quality service providers in the UK #justsayin Rant Over
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Richie Knight (@richiechuff) reported from Stoke-on-Trent, England@EE @awkwafina @JALowden @KaitlynDever @kelvharrJR @onlymikes_ Having been on the phone with @EE for 35 minutes I get hung up this is after I get told that I can’t upgrade and I can and that the advisor had advised that they had finished work 5 minutes ago after finding out I could upgrade awful service
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Craig Green (@BeardedGreen1) reported from Stoke-on-Trent, EnglandWas told by @EE that there was maintenance work happening. No issues but to my suprise I wake up this morning and now I have 5G! My speeds over 200mbs now.. Just that upgrade end of next month to do and il be happy
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Lloyd Cooke (@lloyd_cooke) reported from Stoke-on-Trent, England@EE @santanderuk ....poor customer service - buyer beware!
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Craig Green (@BeardedGreen1) reported from Stoke-on-Trent, England@EE Have to also add that I just called up, felt poor service. Kept on silence no conversation and didn't really help me with what I wanted to know ahead of tomorrow for pre ordering :-(
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Smith (@MattSmi07057745) reported@MarkyTalk @EE Not the twins, I’ll never forgive orange if they’ve wiped the twins
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Stuart1959 (@StuartT34021273) reported@EE @Mr_Grumpy_Arse Can't get into mine either just got a phone upgrade so can't leave mobile acc BUT tv/broadband ends January so at least can cancel that never thought could get worse than virgin I stand corrected
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Forgottengirl078 (@forgottengirl78) reported@EE This link is useless as it is the one I have been using only to be fobbed off and lied too. I want to speak to someone who can sort things out. Just one person who can successfully deal with the complaint of human incompetence. Who is a manager or head of complaints?
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Paul 🖖 (@RonkaGuy) reportedHey @EE I'm currently in the US and unable to send text messages. Everything else works. I spoke with your first and second line helpdesk and unable to fix. Where do I go now to get this resolved.
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Eerik Beeton, MCIM Cmktr (@EerikBeeton) reported@O2 24h later still waiting for service. @EE you got good reception these days?
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Kev (@KevlarBrock) reported@EE Done that. But it can’t see my hub. Because it’s gone down. Again. 150?
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human (@GarethSalisbur1) reported@DerekAllan61 @EE EE are robbing lying ***** , got my bill down to £15 a month with customer services , then get a letter saying that I have to pay £26 a month a week after I got the bill down . Was straight back on the phone and told them I ain’t paying more than £15 a month and that’s that.
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Mossbank (@mossbank) reportedHi, when I send VM on to 150 I keep getting this error reply - "Sorry, we're having some trouble completing your request at the moment. Please try again later." When I sent Off, it turns off ok. Just won't turn on. Help? Thanks. @EE
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Friends Of The Stoop #COYQ 🃏 (@QuinsFOTS) reported@EE And exactly the same thing happens you’ve just given me a different number that does exactly the same thing” Hang up and use our text service” useless
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ChrisM (@chrismaddison74) reported@Fletchmeister81 @EE Seems to be an issue in every store now. The staff in Sunderland bridges are the worst I've ever encountered. It's like you're bothering them when you ask a question. I'm looking at moving all four of my lines to elsewhere now as I'm also sick of being ripped off with price rises