EE Outage in Newcastle under Lyme, Staffordshire, England

@EE Every so often, my account says I have extra charges - ranging from 50p to £300. When I log out and back in again, it’s zero and I’ve never been charged the “Extra”. Why is this happening?

@EE Any chance you can get my broadband running above the 18mbps it’s currently running at?! Also, I’m sat 7ft away from the router and my phones signal is proper garbage?! Any ideas??? Thanks.

@EE Not since the last time it was running slow. I just took that as teething problems being a new customer. But it’s actually really bad. I just wanted any ideas on what to do? Thanks.

@EE Can u give me any advice on the broadband I have from urselves. Currently getting 25-27mbps to the hub, but connection to devices in the house is shocking, I’m currently on my phones 4g coz it’s so slow. And the tv upstairs disconnects from the WiFi, my Alexa in the kitchen?!

@EE Yes on wed dinner time. Shouldn’t be that bad should it tho?? Cheers, Steve.

@Stavros6 @EE Same problem here and my sons and everyone one else check google, my solution was to buy a cheap Apple airport router plug in EE router and it works great on WiFi and use EE router for cable devices 👍

@EE not able to login to account since yesterday all the same problems as other people have posted

@LeekyB83 @EE You can get another router and plug it in the back of the EE one and setup your wireless network on the new one, with our apple one it works great now..👍 I spent hours on the phone but there’s no fix until they bring out a new router..

@EE please help. I’m a new customer and have been given a PAC code by Vodafone to transfer my number but it’s not working on your website, says it’s incorrect. I can’t get through on the phone to you or online chat

@EE @LeekyB83 Nonono don’t offer her just any old support be more specific, this one needs help cooking bacon 😂🤣

@EE Plus the home router is crap with no fix to stop it dropping out and yes we all know you know so don’t tell me to phone the helpline again..

Had the misfortune to visit the @EE store in the @intuTrafford centre today and I have never met a more unhelpful bunch of store assistants. The one who eventually came to help us could not have been more disinterested if she tried. Won't be renewing.

@EE @awkwafina @JALowden @KaitlynDever @kelvharrJR @onlymikes_ Having been on the phone with @EE for 35 minutes I get hung up this is after I get told that I can’t upgrade and I can and that the advisor had advised that they had finished work 5 minutes ago after finding out I could upgrade awful service

@Viowlett @EE I loved them on the other side of Stoke. Best broadband I've ever had. PlusNet are awful.

@Viowlett @EE Don't even talk to me about Virgin 😭 we were with them for broadband at our old place and they were amazing. They don't cover where we live now so we went with PlusNet and they're AWFUL. So I've gone from great phone service and great broadband, to shite versions of both. 😂

@Viowlett @EE Yeah seems they're pretty awful in Stoke too. Wish I'd stuck with GiffGaff tbh.

@Tasharoo93 @EE I mean, it's basically a weekly thing. Three of my colleagues are also on EE and have the exact same issues at the same times. It was four hours today where my phone was completely unusable, last time it was six.

@EE Yes no problem

@EE New customer

First night in new house with @JaneVphotos @RobMitchell031 Catherine & Matt. Thanks to @Argos_Online the boys are sleeping on the floor due to non-delivery of new beds. Not even a phone call! Also @EE failed to supply new line & broadband connection #poor

@EE I keep getting packet loss like wtf I have not been promised the WiFi I was told and this is been going on for months and I am getting ****** off

Hey @EE we pay for the BT sport app and when I cast it it doesn't have any sound. Can you help?

@LeaveEUOfficial @EE This kind of waste of money on lego knocks me ill. My brother has struggled for years due to lack of support after fighting and taking a bullet for our country. Who ever made this decision should never work for the British legion again.

@LeaveEUOfficial @EE His debt out 10k would of done it. So I suggested getting in touch with them so he did and couldn't get any decent help because some were fines (unpaid water bills things like that) he is now having to get a loan with 35%apr over 4years so he is only paying £350 out not £600 2/3

@malikimraj1989 @EE @educationgovuk Put in a formal complaint and then if ee don’t do anything in 8 weeks take it to the ombudsman i think I know why you have robbed by ee.

@EE @educationgovuk Hi I can’t understand what your customer service are saying it dose not make any sense.

@EE Yes still issues. I log in then the app automatically closes.

@EE broadband slow or not working at all ch5 1qn ...please help

@EE hi, my internet speed is really slow and I have unlimited data. Any chance this can be made quicker?? It’s 2-3mb/second

@EE help needed for very poor service on 4GEE home broadband. Unable to work from home due the the terrible service. Help please