EE outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent EE outage reports came from the following cities: Newcastle under Lyme, Stoke-on-Trent, Sandbach, and Crewe.

City	Problem Type	Report Time
Newcastle under Lyme	Phone	9 days ago
Stoke-on-Trent	Total Blackout	1 month ago
Stoke-on-Trent	Internet	1 month ago
Sandbach	Phone	2 months ago

Community Discussion

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EE Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Dave. (@D_Elliott7) reported 3 minutes ago from Standon, England

  @EE is there any chance I could get some help please

• 
  Dr Rebecca Bowler (@GreenBowlerHat) reported 6 minutes ago from Keele, England

  @EE help! Our broadband went down to a 1/6 of its usual strength on Friday and still isn’t back to normal. I have a lot of work calls this week and it’s not going to be good enough for video calls!!

• 
  Jason (@JasonBFB) reported 7 minutes ago from Madeley, England

  @x3bwb @EE Yep not working..🤨

• 
  Jason (@JasonBFB) reported 12 minutes ago from Madeley, England

  @EE Plus the home router is crap with no fix to stop it dropping out and yes we all know you know so don’t tell me to phone the helpline again..

• 
  del (@del__91) reported 15 minutes ago from Stoke-on-Trent, England

  Had the misfortune to visit the @EE store in the @intuTrafford centre today and I have never met a more unhelpful bunch of store assistants. The one who eventually came to help us could not have been more disinterested if she tried. Won't be renewing.

• 
  David JJ Crowther ⚓︎ (@DJJC66) reported 24 minutes ago from Stoke-on-Trent, England

  Public Rant! @WeAreOpenreach @EE got to be the poorest quality service providers in the UK #justsayin Rant Over

• 
  𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported 25 minutes ago from Mow Cop, England

  @Viowlett @EE Don't even talk to me about Virgin 😭 we were with them for broadband at our old place and they were amazing. They don't cover where we live now so we went with PlusNet and they're AWFUL. So I've gone from great phone service and great broadband, to shite versions of both. 😂

• 
  Mark Johnson (@mark_pbs) reported 29 minutes ago from Stoke-on-Trent, England

  @O2 @richardbranson I would have left your Virgin mobile piggybacking @EE ! Miles better network and service although more costly!

• 
  Jason (@JasonBFB) reported 29 minutes ago from Madeley, England

  @Stavros6 @EE Same problem here and my sons and everyone one else check google, my solution was to buy a cheap Apple airport router plug in EE router and it works great on WiFi and use EE router for cable devices 👍

• 
  Adam Dickinson (@Beans_TBR) reported 29 minutes ago from Stoke-on-Trent, England

  @EE How do I cancel?

• 
  UK Adventure Cycling (@philjame5) reported 32 minutes ago from Brown Edge, England

  @EE Hi. Severe issues with my ee county have now been resolved however I have been promised compenstation. It has been passed on the the jeopardy team to arrange this. Can u tell me what the jeopardy team are and what compensation they are capable of please?

• 
  Stephen Evanson🖤🤍💙🤍💛 (@evanson316) reported 32 minutes ago from Crewe, England

  @EE Any chance you can get my broadband running above the 18mbps it’s currently running at?! Also, I’m sat 7ft away from the router and my phones signal is proper garbage?! Any ideas??? Thanks.

• 
  𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported 38 minutes ago from Mow Cop, England

  @Tasharoo93 @EE I mean, it's basically a weekly thing. Three of my colleagues are also on EE and have the exact same issues at the same times. It was four hours today where my phone was completely unusable, last time it was six.

• 
  Jake (@JakeLCartwright) reported 42 minutes ago from Shavington cum Gresty, England

  @EE “We’re experiencing issues with calling and texting services. Due to high call volume, we’re unable to connect you to an advisor” This is unacceptable @EE, I have COVID and I’m trying to work from home & keep in contact with loved ones. It’s been 24+ hours ongoing.

• 
  𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported 42 minutes ago from Mow Cop, England

  @Viowlett @EE Yeah seems they're pretty awful in Stoke too. Wish I'd stuck with GiffGaff tbh.

• 
  Stephen Evanson🖤🤍💙🤍💛 (@evanson316) reported 44 minutes ago from Crewe, England

  @EE Yes on wed dinner time. Shouldn’t be that bad should it tho?? Cheers, Steve.

• 
  Richard Wiseman (@The_RichWiseman) reported 47 minutes ago from Crewe, England

  In 2021, is it beyond the realms of possibility, when placed on hold by a company like @EE (when customer service is shocking and they keep you on hold all weekend!) To select slightly less horrendous on-hold music? Can't fathom how they even acquired this many bad songs!

• 
  David JJ Crowther ⚓︎ (@DJJC66) reported 48 minutes ago from Stoke-on-Trent, England

  @EE amazing consistency with appalling customer service and lack of support. #TruthBeTold

• 
  Craig Green (@BeardedGreen1) reported 52 minutes ago from Stoke-on-Trent, England

  @EE Have to also add that I just called up, felt poor service. Kept on silence no conversation and didn't really help me with what I wanted to know ahead of tomorrow for pre ordering :-(

• 
  Mark Mitchell 💙 (@Mark66mitchell) reported 58 minutes ago from Cheadle, England

  @EE Poor show today folks. No customer service?

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kelly Homer (@kellymina82) reported 8 minutes ago

  @EE Hello I upgraded my phone yesterday & it is due to be delivered in store today as the colour I wanted wasn't available. I have tried to track it but the order number is invalid according to the website. Please can you help me?

• 
  Mark Davison (@MarkDavisonUK) reported 9 minutes ago

  @KevlarBrock @EE Black routers are WiFi 6 and outdated, if you’re on a full fibre connection request the WiFi 7 routers that’ll hopefully fix the issue. See if they can send it free of charge if not escalate it.

• 
  Andrew Robinson (@apr9999) reported 9 minutes ago

  @sky After much deliberation I decided to get you to upgrade my broadband & move me from @EE . Waited 3 hrs for engineers who couldn't do it due to blockage in conduit. Now have to wait weeks for another 5 hour slot. Told you can't expedite this failure! Rubbish service!

• 
  Mark Gregory (@markgregory_) reported 13 minutes ago

  @1985Pete @EE A **** E series latest iPhone. Well had my pants pulled down man. Fuming.

• 
  AFC_Miricle_Boy_86 (@Bradleyhannan86) reported 16 minutes ago

  I upgraded my phone on 16th August to new Pixel 11 Fold pre order they were realesed on 20th August so when are they being dispatched because I haven't had anything by email, I can't check on website because it's been broken for many years @EE

• 
  Richard Stokes (@RSSWFC) reported 17 minutes ago

  @EE when will the Internet be back on in Bridlington 2 days now with no service?

• 
  Mr Gray (@Monetization26) reported 19 minutes ago

  @tholumusam @EE We still have no signal, we still have no internet, no call back, still no engineer, still no 4gmifi and the customer service has been shocking with being lied to miss advised and when telling the you rely on internet for your job they just aren’t bothered. Completely shocked!.

• 
  Kerry Riordan (@Kezmeister82) reported 19 minutes ago

  @EE We already have every day for the past 5 weeks multiple failed visits it’s been escalated so many times with an open complaint still keep blaming each other, on the verge of cancelling the contract as you’re not providing the service we’ve signed up for and going elsewhere

• 
  Ni(i)na Supremacy 🦈 (@CW_Skaters) reported 21 minutes ago

  @EE The EE app doesn't seem to be able to be downloaded on my non-British phone. I tried the number again and it's just saying not available. Bank is doing a charge back at this point since you can't help me.

• 
  MetaMaster 天 (@agenda2033) reported 22 minutes ago

  @EE I called 150 and the robot operator took me to the "new interactive service" which took me back to the same broken page, It is broken in web browser and in app