EE outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent EE outage reports came from the following cities: Stoke-on-Trent, Sandbach, and Crewe.

City	Problem Type	Report Time
Stoke-on-Trent	Total Blackout	25 days ago
Stoke-on-Trent	Internet	1 month ago
Sandbach	Phone	2 months ago
Crewe	Phone	2 months ago

Community Discussion

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EE Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Jake (@JakeLCartwright) reported 5 minutes ago from Shavington cum Gresty, England

  @EE “We’re experiencing issues with calling and texting services. Due to high call volume, we’re unable to connect you to an advisor” This is unacceptable @EE, I have COVID and I’m trying to work from home & keep in contact with loved ones. It’s been 24+ hours ongoing.

• 
  Pamela ❤️ (@xQueen_Piscesx) reported 16 minutes ago from Crewe, England

  @kylaannex @MikeThornton94 @EE The screen protector came broken so I've had to order some from Amazon haha

• 
  Jason (@JasonBFB) reported 18 minutes ago from Madeley, England

  @LeekyB83 @EE You can get another router and plug it in the back of the EE one and setup your wireless network on the new one, with our apple one it works great now..👍 I spent hours on the phone but there’s no fix until they bring out a new router..

• 
  🧚‍♀️ (@xrachelizabethh) reported 18 minutes ago from Crewe, England

  @EE I'm having an issue with calls that I'd hoped was a problem with the device but it's carried over to my new phone 😕 whenever someone calls they can hear me but I can't hear them. If we hang up and call back its fine, but it's doing it for every call first time

• 
  Ben (@pashasolecci) reported 20 minutes ago from Stoke-on-Trent, England

  All day no signal lads what’s occurring @EE

• 
  Jason (@JasonBFB) reported 20 minutes ago from Madeley, England

  @EE Plus the home router is crap with no fix to stop it dropping out and yes we all know you know so don’t tell me to phone the helpline again..

• 
  Stephen Evanson🖤🤍💙🤍💛 (@evanson316) reported 23 minutes ago from Crewe, England

  @EE Not since the last time it was running slow. I just took that as teething problems being a new customer. But it’s actually really bad. I just wanted any ideas on what to do? Thanks.

• 
  Mark Mitchell 💙 (@Mark66mitchell) reported 27 minutes ago from Cheadle, England

  @EE Poor show today folks. No customer service?

• 
  Mark Mitchell (@Mark66mitchell) reported 32 minutes ago from Cheadle, England

  First night in new house with @JaneVphotos @RobMitchell031 Catherine & Matt. Thanks to @Argos_Online the boys are sleeping on the floor due to non-delivery of new beds. Not even a phone call! Also @EE failed to supply new line & broadband connection #poor

• 
  𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported 35 minutes ago from Mow Cop, England

  @Viowlett @EE Yeah seems they're pretty awful in Stoke too. Wish I'd stuck with GiffGaff tbh.

• 
  Stephen Evanson🖤🤍💙🤍💛 (@evanson316) reported 38 minutes ago from Crewe, England

  @EE Any chance you can get my broadband running above the 18mbps it’s currently running at?! Also, I’m sat 7ft away from the router and my phones signal is proper garbage?! Any ideas??? Thanks.

• 
  Stephen Evanson🖤🤍💙🤍💛 (@evanson316) reported 39 minutes ago from Crewe, England

  @EE Yes on wed dinner time. Shouldn’t be that bad should it tho?? Cheers, Steve.

• 
  Jason (@JasonBFB) reported 39 minutes ago from Madeley, England

  @Stavros6 @EE Same problem here and my sons and everyone one else check google, my solution was to buy a cheap Apple airport router plug in EE router and it works great on WiFi and use EE router for cable devices 👍

• 
  David JJ Crowther ⚓︎ (@DJJC66) reported 41 minutes ago from Stoke-on-Trent, England

  @EE amazing consistency with appalling customer service and lack of support. #TruthBeTold

• 
  Mark Johnson (@mark_pbs) reported 47 minutes ago from Stoke-on-Trent, England

  @O2 @richardbranson I would have left your Virgin mobile piggybacking @EE ! Miles better network and service although more costly!

• 
  Mark Mitchell 💙 (@Mark66mitchell) reported 51 minutes ago from Stoke-on-Trent, England

  @EE Every so often, my account says I have extra charges - ranging from 50p to £300. When I log out and back in again, it’s zero and I’ve never been charged the “Extra”. Why is this happening?

• 
  Jason (@JasonBFB) reported 55 minutes ago from Madeley, England

  @x3bwb @EE Yep not working..🤨

• 
  Pamela ❤️ (@xQueen_Piscesx) reported 55 minutes ago from Crewe, England

  @PricklyFring @EE I know people who are on a different provider and got there's within 5 days. Seems EE are the problem.

• 
  Dr Rebecca Bowler (@GreenBowlerHat) reported 58 minutes ago from Keele, England

  @EE help! Our broadband went down to a 1/6 of its usual strength on Friday and still isn’t back to normal. I have a lot of work calls this week and it’s not going to be good enough for video calls!!

• 
  Dave. (@D_Elliott7) reported 58 minutes ago from Standon, England

  @EE is there any chance I could get some help please

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rhian (@rhiangibson_) reported 6 minutes ago

  @EE in Mauritius and I’m unable to call customer services using my roaming package. It just says call ended, what can I do? I have an iPad coming and I have received no delivery confirmation email/texts but I spoke to a DPD driver on my doorbell as he attempted delivery yesterday

• 
  Martin Elliker (@MartinElliker) reported 7 minutes ago

  @EE another day goes by and still no resolution- your organisation really is the worst I’ve ever had the displeasure of having to have a service forced on me that isn’t fit for purpose, I’m fed up with sorry, I’m fed up of the whole damn saga - your service deserves every single one of these piles and yrs It’s now 18 💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩

• 
  Josh Russell (C) (@Josh_Russ10) reported 8 minutes ago

  @EE what the heck is going with your service lately? My connection has been woeful as of late

• 
  Wayne Wheatley (@WayneWheatley44) reported 13 minutes ago

  Can somebody contact me from @EE regarding your door to door salesperson pressuring my elderly mum into a new subscription. I need to contact someone to cancel this and reinstate her sky package.

• 
  A.M (@myler717) reported 15 minutes ago

  @EE my WiFi has went to the dogs. Help me out brother

• 
  Darren Alexander (@Alexander220517) reported 17 minutes ago

  @EE @whealie The uk signal Is poor all over, every networks the same….Our phone bills increase every year and the service gets worse. Yet they tell you to phone up to get technical help when they know the problem is uk wide

• 
  Dave Charles (@davecharles1) reported 17 minutes ago

  Never have I had so much trouble with my internet since I’ve joined @EE , can’t wait to ditch it

• 
  Fuse Energy (@fuseenergy) reported 22 minutes ago

  @AnjaliS53393221 @EE Hi Anjali! We're sorry to hear that. Many of our customers are seeing that our website is blocked due to potential malicious activity. We have checked thoroughly for faults on our end and can't see anything that would call for us to have this flag. We have been talking to the EE technical team and haven't been able to progress or come to a resolution. @EE we would greatly appreciate a deeper look into the reason so many of your customers are experiencing this issue - some of them have made contact but haven't been able to come to a resolution.

• 
  Sameena Ahmad 🇪🇺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@SameenaAhmad7) reported 29 minutes ago

  @Hepworthclare @EE My local shop was very dismissive and wilfully unhelpful but I did get help on the phone a couple of years ago. Can't find the number I used.

• 
  Gareth Owen (@gjo2405) reported 30 minutes ago

  @EE now my broadband is finally working again properly after 4 months, when are you going to let me know the compensation? I’ve tried emailing but all your emails are do not reply! Customer service as poor as your broadband! please don’t ask me to call you, life’s too short