EE outages and service status in Newcastle under Lyme, England

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle under Lyme, England

The most recent EE outage reports came from the following cities: Stoke-on-Trent, Sandbach, and Crewe.

City	Problem Type	Report Time
Stoke-on-Trent	Internet	5 days ago
Sandbach	Phone	21 days ago
Crewe	Phone	24 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  Stephen Evanson🖤🤍💙🤍💛 (@evanson316) reported 14 seconds ago from Crewe, England

  @EE Not since the last time it was running slow. I just took that as teething problems being a new customer. But it’s actually really bad. I just wanted any ideas on what to do? Thanks.

• 
  del (@del__91) reported 2 minutes ago from Stoke-on-Trent, England

  Had the misfortune to visit the @EE store in the @intuTrafford centre today and I have never met a more unhelpful bunch of store assistants. The one who eventually came to help us could not have been more disinterested if she tried. Won't be renewing.

• 
  Mark Owen (not that one) 💙 (@Mr_Owen77) reported 6 minutes ago from Stoke-on-Trent, England

  Sorry @EE your new android app is crap. Please revert back to your old one

• 
  Adam Dickinson (@Beans_TBR) reported 9 minutes ago from Stoke-on-Trent, England

  @EE How do I cancel?

• 
  Mark Mitchell (@Mark66mitchell) reported 10 minutes ago from Cheadle, England

  First night in new house with @JaneVphotos @RobMitchell031 Catherine & Matt. Thanks to @Argos_Online the boys are sleeping on the floor due to non-delivery of new beds. Not even a phone call! Also @EE failed to supply new line & broadband connection #poor

• 
  Richie Knight (@richiechuff) reported 12 minutes ago from Stoke-on-Trent, England

  @EE Trying to get it set up is a nightmare though and no one at ee seems to want to help

• 
  Jason (@JasonBFB) reported 13 minutes ago from Madeley, England

  @EE @LeekyB83 Nonono don’t offer her just any old support be more specific, this one needs help cooking bacon 😂🤣

• 
  Pamela ❤️ (@xQueen_Piscesx) reported 14 minutes ago from Crewe, England

  @PricklyFring @EE I know people who are on a different provider and got there's within 5 days. Seems EE are the problem.

• 
  David JJ Crowther ⚓︎ (@DJJC66) reported 19 minutes ago from Stoke-on-Trent, England

  @EE amazing consistency with appalling customer service and lack of support. #TruthBeTold

• 
  I_Am_Me (@Mr_Owen77) reported 19 minutes ago from Stoke-on-Trent, England

  Just updated the MyEE app & still doesn't work. 3 moths this has been going on @EE

• 
  Stephen Evanson🖤🤍💙🤍💛 (@evanson316) reported 19 minutes ago from Crewe, England

  @EE Can u give me any advice on the broadband I have from urselves. Currently getting 25-27mbps to the hub, but connection to devices in the house is shocking, I’m currently on my phones 4g coz it’s so slow. And the tv upstairs disconnects from the WiFi, my Alexa in the kitchen?!

• 
  Ryan© (@RyaaaannC) reported 20 minutes ago from Crewe, England

  @EE your network is defo down in the Crewe area, I have had no service all morning and I know others who have the same issue

• 
  Pamela ❤️ (@xQueen_Piscesx) reported 26 minutes ago from Crewe, England

  @kylaannex @MikeThornton94 @EE The screen protector came broken so I've had to order some from Amazon haha

• 
  Craig Green (@BeardedGreen1) reported 30 minutes ago from Stoke-on-Trent, England

  @EE Have to also add that I just called up, felt poor service. Kept on silence no conversation and didn't really help me with what I wanted to know ahead of tomorrow for pre ordering :-(

• 
  🧚‍♀️ (@xrachelizabethh) reported 30 minutes ago from Crewe, England

  @EE I'm having an issue with calls that I'd hoped was a problem with the device but it's carried over to my new phone 😕 whenever someone calls they can hear me but I can't hear them. If we hang up and call back its fine, but it's doing it for every call first time

• 
  Dr Rebecca Bowler (@GreenBowlerHat) reported 35 minutes ago from Keele, England

  @EE help! Our broadband went down to a 1/6 of its usual strength on Friday and still isn’t back to normal. I have a lot of work calls this week and it’s not going to be good enough for video calls!!

• 
  Jason (@JasonBFB) reported 37 minutes ago from Madeley, England

  @EE not able to login to account since yesterday all the same problems as other people have posted

• 
  Mark Mitchell 💙 (@Mark66mitchell) reported 40 minutes ago from Stoke-on-Trent, England

  @EE Every so often, my account says I have extra charges - ranging from 50p to £300. When I log out and back in again, it’s zero and I’ve never been charged the “Extra”. Why is this happening?

• 
  Mark Mitchell 💙 (@Mark66mitchell) reported 57 minutes ago from Cheadle, England

  @EE Poor show today folks. No customer service?

• 
  Richard Wiseman (@The_RichWiseman) reported 58 minutes ago from Crewe, England

  @EE what is your customer service number??? It's seemingly impossible to talk to you people as you dont bother relying via email or message?????*

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gordon Marino (@GordonSMarino) reported 3 minutes ago

  Over two weeks since I wrote to @EE customer services about my account and not even the courtesy of a reply. Phone huge waits, web doesn't work, app wont recognise my account and now ignoring letters. Awful service. Time to contact ombudsman I think.

• 
  Gareth Howells (@GarethJHowells) reported 4 minutes ago

  @EE Have reported it online now. Signal is very weak.

• 
  OMG Beardd (@OMGBeardd) reported 4 minutes ago

  @OniSuika @EE Sounds like a real waste of time considering the social media team don’t have access to any accounts. They are literally just paid to redirect you to somewhere they think can help.

• 
  Benedict Barnes (@BenjitBarnes) reported 5 minutes ago

  @EE @davehill62 Good luck getting through to a member of the team. I became a customer a month ago and still having set up issues. Constantly referred to the AI bot when I call which is useless. How do I get in touch with a person @EE ? This is super frustrating.

• 
  Zak ₄₄ (@ZRuns0nCoffee) reported 6 minutes ago

  @EE It’s to do with GFast. Why are you allowed to break contract and cut my service to a quarter to what I’m getting now? Can you imagine if I asked that about price or ending my contract early? This is now allowed. How can I take this further?

• 
  Hazbulla (@Hasbullins) reported 7 minutes ago

  @EE has the be the worst network on the planet it is absolutely **** cant even run an ITV stream with full 5G. Dogshit

• 
  simon withers (@KalEl_WBS) reported 9 minutes ago

  @EE why do you advise to contact you if you have issues then get a generic response! Network update: We couldn't find a problem in location:This may have been a one off and we recommend you restart your device. It’s not a one off!!

• 
  agrumpyaulman (@agrumpyaulman) reported 9 minutes ago

  @EE #billing Check your bills with EE!! After 39 years with BT we switched to EE in June. Never had any inaccuracies in my bills with BT. Ever since switching every bill has been wrong! Staff are friendly and helpful and sort it out but this shouldn’t happen.

• 
  Lindsay Brunt (@Lindsay_Brunt) reported 9 minutes ago

  @EE I’ve spoken again to complaints team and have been spoken to very poorly by your staff. You have breached the contract and don’t have and resolution to fix the internet… how do I escalate further?

• 
  Lara (@EtchesLara) reported 13 minutes ago

  @EE I’ve been without a working phone outside my house for 4 days now because of a signalling issue (meaning when I’m outside my house I have NO contact with anyone) As well as no one being able to call me from my house. When is this issue going to be fixed??