EE Outage in Leek, Staffordshire, England

@EE help! Our broadband went down to a 1/6 of its usual strength on Friday and still isn’t back to normal. I have a lot of work calls this week and it’s not going to be good enough for video calls!!

Public Rant! @WeAreOpenreach @EE got to be the poorest quality service providers in the UK #justsayin Rant Over

@EE Poor show today folks. No customer service?

@EE Every so often, my account says I have extra charges - ranging from 50p to £300. When I log out and back in again, it’s zero and I’ve never been charged the “Extra”. Why is this happening?

@EE the signal where I live is ****

@EE Yes. Landline has been down since thunderstorms and we need it repaired asap. Line totally dead.

@EE Problem resolved without me actually talking to your colleagues. I started to make a call and was told that because I hadn't used the mobile for long period service had been suspended. All I had to do was to press 1 and back to normal, including giving my credit balance 👍

@EE For two days I have wanted to check the balance on my Pay as you go mobile and/top up my credit. Texting 150 on handset is not working. Online said sorry that you could not meet my request and try again later.

Had the misfortune to visit the @EE store in the @intuTrafford centre today and I have never met a more unhelpful bunch of store assistants. The one who eventually came to help us could not have been more disinterested if she tried. Won't be renewing.

@EE @awkwafina @JALowden @KaitlynDever @kelvharrJR @onlymikes_ Having been on the phone with @EE for 35 minutes I get hung up this is after I get told that I can’t upgrade and I can and that the advisor had advised that they had finished work 5 minutes ago after finding out I could upgrade awful service

@Viowlett @EE I loved them on the other side of Stoke. Best broadband I've ever had. PlusNet are awful.

@Viowlett @EE Don't even talk to me about Virgin 😭 we were with them for broadband at our old place and they were amazing. They don't cover where we live now so we went with PlusNet and they're AWFUL. So I've gone from great phone service and great broadband, to shite versions of both. 😂

@Viowlett @EE Yeah seems they're pretty awful in Stoke too. Wish I'd stuck with GiffGaff tbh.

@Tasharoo93 @EE I mean, it's basically a weekly thing. Three of my colleagues are also on EE and have the exact same issues at the same times. It was four hours today where my phone was completely unusable, last time it was six.

@EE Told I couldn’t have it, then when trying to upgrade told I’d have to find my own upgrade online as I wanted to try and reduce my bill. Not helpful and never easy

First night in new house with @JaneVphotos @RobMitchell031 Catherine & Matt. Thanks to @Argos_Online the boys are sleeping on the floor due to non-delivery of new beds. Not even a phone call! Also @EE failed to supply new line & broadband connection #poor

@EE Sk177bd Also phone signal has gone too.

@EE @santanderuk ....poor customer service - buyer beware!

Just updated the MyEE app & still doesn't work. 3 moths this has been going on @EE

@EE has the weather in the NG10 area caused an outage?

Don't ever get an iPhone 12 with @Apple I got a phone with a broken motherboard & they refused to fix it & apparently I can't cancel my contract with @EE even though the phones 3days old & got a 30 day warranty 🤔🤔 Al just block my direct debit simple!!!

@EE I've switched it on and off but not much better. Is the service suffering in the storm on the wirral?

@EE @btsport I'm trying to register with My EE, but I keep getting an error: "Oops - The service is temporarily unavailable"

@EE please.....i need to reactivated my number with you. I live in Brazil. Help me.

@ShaktiSounds @EE Yes mate it’s down due to the storm on all my devices

@EE Yep - I wanted to see what kind of speed I'd get & how it performed compared to the previous network so set it all up and it was fine for about 5-10 minutes. After it stopped, I tried restarting everything. Data cap is 60GB per month, I'm definitely not near that.

@EE is your service down in Cannock area? WS12 postcode

@EE thank you, the issue seems to have been fixed

@EE OK thanks. Suspect the real solution is wait until it stops being randomly annoying when you're trying to work.