EE Outage in Northwich, Cheshire West and Chester, England

@EE broadband is very patchy today. Making work calls very painful. Trouble on the line?

@EE mixed bag with you lot today. One lad telling us to shop elsewhere and not wanting to help and the other sorting us out with two upgrades and an hours chat. Doesn’t take much to be nice 👍🏻

@bethhhkx @EE I don’t think you need to give notice just ring and say you want to cancel just have to pay what you owe

Your better off ordering the iPhone 13 pro now from @EE cause it will be out by the time I get my 12 pro absolute joke and I’m not the only one waiting forever That I know either, about number network kmt yeah till your order something #waiting #ee #fuming

@EE still waiting for somebody to phone me over my ever intermittent broadband. Yet just had email saying “we’ve closed your complaint” how convenient to sweep it under the carpet !

@SamsungUK Would @EE help with this with the Samsung galaxy 8+

@EE three times today I have been on hold for ages then you just put phone down on me ! Bad old days. Working from home and covid not excuse!

5G is terrible in Manchester @EE

@EE I’ve always enjoyed your network and your customer service is the best but I’m really annoyed this time as been told 3 different things about my bill

@EE your customer service is appalling

@EE My phone is showing No Service and has been doing this on and off all day. I can’t call 150 as there is no service and Chat is not available, how else can I get in touch with you to report this?

@EE having real trouble with broadband/WiFi for a couple of days. Not great connectivity and using 4G for this message. How can I do a check on speed etc?

@EE is your broadband service having problems in L34?

@EE Here to help, yet still not replied to any of the DM that have been sent over 20hrs ago. Soooo not really.

@EE @btsport Think EE aren't what they used to be, I've sent 2 messages in the last 12hrs and not had a reply from them yet. Think their contracts are so overpriced now compared to other networks, such a shame as I have always thought they were the best network to be with. #dissapointed

@EE Any chance you can get my broadband running above the 18mbps it’s currently running at?! Also, I’m sat 7ft away from the router and my phones signal is proper garbage?! Any ideas??? Thanks.

Absolutely disgusted with the customer service/care I’ve received in store and on the phone this morning #ee @ee

@EE should my broadband speed drop during the day ? I’ve been having big trouble with my broadband speeds/connection. I’ve just done speed test first from living room 7mps then from two foot from router and 12mps ? Surely still not right. Should be 36mps

@Patchypanda @Jason_Davie @EE Down again

@EE is your website down? I can’t access it to manage my account.

@EE What a curious thing to say about 'changing my mind'. I've told you that the app isn't very good and I'm experiencing poor service, and you somehow think you'll change my mind? Very odd.

@EE It's ridiculously convoluted to navigate. One can't cancel lines. The 'chat' service is slower than the current PM. Need I go on? And please, this is an exchange of information. My wellbeing is of no concern to you.

Why is the @EE shop consistently down?!

@EE I have had 'no service' in NG2 all day, restarted phone, removed and reinserted sim. Spoke to someone in the street who had the same issue, your website says all is ok...

@EE Hiya, I'm looking to swap network provider when I upgrade, however I am still paying off a PlayStation monthly until December this year, do I HAVE to upgrade with you as I'll still be paying the PlayStation off or does that not matter?

@EE @TracyMillerTime EE, ALWAYS SOLVES THE PROBLEM, AND MORE.

@EE I spent 30 mins last week talking with your customer services about a refund for a wrong debit - I checked my statement and you seem to have doubled the cost NOT given me a refund .. your app seems to prevent me calling anyone so perhaps we can talk here ?

@EE But these issues crop up basically once a month, and have been for the last 12-18 months? Signal is poor, throughout is poor, calls drop, calls go robotic. It's been flagged several times but nothing is ever done to rectify the issues?

@ee @btsport why do I pay for an upgraded service so that I can cast my phone screen to my projector, when you then inhibit that function? What am I paying the extra for?! That. So I'm getting milked for extra service and getting nothing for it. Refund Compensation Apology

@EE Hi Mickey, I've received correspondence from Exertis UK explaining that they cannot help me with my query and that I would have to go directly via EE? Have I done something wrong, I thought this is what I did in the first place? Many thanks