EE Outage in Saltburn-by-the-Sea, Redcar and Cleveland, England

@EE @chrismarsh90 Did you get this sorted? Mines the same. Used it for over a year. I phoned BT today, on the phone for an hour & neither their customer service or tech support dept can see I've got BT, or ever had BT sports?!

@EE can you help with an email I’ve received?

@EE I’m on the phone to your customer service team at the minute if I don’t get any further forward I will thanks

@EE really poor service I placed an order on last Friday 18th everything was fine all in stock etc got advised it would be delivered today so waited in all day nothing has turned up so I ring and get told it’s out of stock yet it wasn’t when I ordered on Friday and payed 😡

@EE But how come if I put my SIM card in an Android device I have no problem casting to my tv?

@EE There is an option to cast and when I do it either says I need to get a bt account or there’s sound but no picture, I previously had an Android phone and never had a problem casting

@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.

@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄

@EE just been on hold to get through to @BarclaysUKHelp for 2hrs and 30mins Hope I dont get charged for that in these horrible times. Especially when I was on the phone to help me out of a bad situation

@EE having problems with my signal at home but not anywhere else. Never had this problem before can you advise help

@EE I have no service on my phone for 3 days! I had 2 contracts with yourselves and cancelled one which was a portable wifi device for the car and you have cancelled the wrong contract!

@PorscheSauce @EE I’ve been with 3 for 10 years. Never been any agro at all. Two contracts. Even when I lived in The Dales coverage was good.

@jamesdrob @EE Yeah I’m well in the car (not driving) before I get any signal.

@EE if it’s correct I want to cancel the unlock request

No surprise there then.. @EE time and time again ringing me back regarding the problems with my phone not ringing out and shock asking for more examples for this happening 🤬 just getting fobbed off all the time. In the mean time expect me to pay for a service I am not getting

@EE Except your mobile site won’t let me login for essential maintenance- but you didn’t advertise this??

@EE Sorry. My tweet was for @plusnethelp. Its a bad speed when I’m paying for a service twice as fast.

@ee I’ve been with EE for 24 years! I chose to stay with them for my next upgrade, big mistake! 2 weeks now trying to sort it out, nearly 1 hour each time waiting to speak with someone and my issue still hasn’t been resolved, pandemic or not, this isn’t acceptable #badservice

@EE I was told there was a fault with the lines for broadband in my area last night and that it would be fixed by midnight as an estimate however it is still down, has been for 2 days now. Any idea when it’s going to be fixed?

@EE you are making me feel like a problem customer and I only swapped to your network less than a week ago. I have already made at least 3/4 calls in that time about contract issues. Now I am having connection issues. This is not even funny anymore #joke #notfunny

@EE No mobile signal for nearly a week now! What’s going on? #mobilephone #cellphone

@EE hi can you help me log on to my account as I’ve forgotton account email and password. Thank you

@YardleyShooting @EE Oh crap, shabby then they're normally pretty good.

@EE hi, I remember when I set up Fibre home broadband a few months ago it said I'd get a 4G data top up on my phone plan (think it was extra 5GB per month?). Anyway I never got the top up, can you help?

@YardleyShooting @EE Covid is the excuse for all kinds of failing businesses and poor service.