EE Outage in Redcar, England

@EE @chrismarsh90 Did you get this sorted? Mines the same. Used it for over a year. I phoned BT today, on the phone for an hour & neither their customer service or tech support dept can see I've got BT, or ever had BT sports?!

@EE can you help with an email I’ve received?

@EE I’m on the phone to your customer service team at the minute if I don’t get any further forward I will thanks

@EE really poor service I placed an order on last Friday 18th everything was fine all in stock etc got advised it would be delivered today so waited in all day nothing has turned up so I ring and get told it’s out of stock yet it wasn’t when I ordered on Friday and payed 😡

@EE Why offer pre order option for it not to be deleivered on launch day! Very poor customer experience and a wasted days holiday taken. Not acceptable

@EE But how come if I put my SIM card in an Android device I have no problem casting to my tv?

@EE There is an option to cast and when I do it either says I need to get a bt account or there’s sound but no picture, I previously had an Android phone and never had a problem casting

@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.

@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄

Thought @EE customer service was bad 2 years ago when I was trying to upgrade, went to @O2 and Christ they’re even worse 💩

@EE just been on hold to get through to @BarclaysUKHelp for 2hrs and 30mins Hope I dont get charged for that in these horrible times. Especially when I was on the phone to help me out of a bad situation

@EE having problems with my signal at home but not anywhere else. Never had this problem before can you advise help

@__MICHAELPORTER @EE It’s the fact that even after confirmation page they say they order never existed. It’s not surprising as their website is awful for suck a big company

@EE I have no service on my phone for 3 days! I had 2 contracts with yourselves and cancelled one which was a portable wifi device for the car and you have cancelled the wrong contract!

Huge issue with my @EE signal, one tweet and EE were quick on the mark to help! Don't think I'd ever switch 😍

@PorscheSauce @EE I’ve been with 3 for 10 years. Never been any agro at all. Two contracts. Even when I lived in The Dales coverage was good.

@EE They have no idea that the problem!

@EE so 8 weeks after reporting issues nothing is sorted with broadband your call centre staff run the same diagnostics over and over again and do nothing! £75 a month for what!!

@jamesdrob @EE Yeah I’m well in the car (not driving) before I get any signal.

So @EE owe me at least £816 for a phone contract THEY didn’t cancel 4 years ago!!

@EE please help, you sent me an offer for my wifi for 2 days unlimited data for £2. When I tried to text back to the message it’s not activated. Please assist

@EE Hi. No problem am I able to phone on his behalf ? I’m unable to be with him currently ..

@EE any reason why WiFi is down in Sa154sh?

@EE Hello, I ordered my upgrade online on Thursday and have heard nothing about delivery? Any help would be appreciated. Chloe.

@EE It has been looked into and all the time, same response. Nothing we can do just block the numbers. That’s it. I’m utterly disgusted at the lack of support we customers get. Option that was offered is for me to change my number and I have explained why that’s not possible.

@EE hi, ive currently got a 4g payg sim, ive noticed your sim only 5g plan of 120gb for £20 is available, ive read the small print and it seems you can use this with a 4g device using your 4g service? Is this correct? Thanks

@EE I had to call again. But issue now resolved ish. Ty

@EE Hi! Can you give an update on the outage on the Isle of Wight? Several people with no signal or 4G

@EE Any news on the outage at WN6 8LR? Been out since the 3 Dec?

@gamerdad1981 @EE yes no cap its so fast bad range tho