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EE

EE outages and service status in Billingham, England

Why is my EE service not working?

Problems detected

Users are reporting problems related to: internet, phone and total blackout.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Full Outage Map

Problems in the last 24 hours in Billingham, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Billingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 8: Problems at EE

EE is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  • 43% Internet (43%)
  • 29% Phone (29%)
  • 12% Total Blackout (12%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)

Live Outage Map Near Billingham, England

The most recent EE outage reports came from the following cities: Middlesbrough, Darlington, Yarm, Newton Aycliffe, and Stockton-on-Tees.

CityProblem TypeReport Time
Middlesbrough Internet 2 days ago
Darlington Phone 1 month ago
Yarm Phone 2 months ago
Newton Aycliffe Phone 2 months ago
Stockton-on-Tees Phone 2 months ago
Middlesbrough Wi-fi 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Billingham, England

Latest outage, problems and issue reports in Billingham and nearby locations:

  • LukeHockborn
    Luke Hockborn (@LukeHockborn) reported from Billingham, England

    Thought @EE customer service was bad 2 years ago when I was trying to upgrade, went to @O2 and Christ they’re even worse 💩

  • RosieBrent
    DelienaEU (@RosieBrent) reported from Darlington, England

    If you're an @EE pay monthly customer you can get 6 months of @BritBox_UK for free. Text BRITBOX to 150 for details or ENTERTAINMENT for other offers.

  • DanielHill21
    Daniel Hill (@DanielHill21) reported from Redcar, England

    @EE can you help with an email I’ve received?

  • marie_kelleher
    Marie Kelleher (@marie_kelleher) reported from Middlesbrough, England

    @mouthwaite @EE I feel for you as you seem a very patient lady. Customer services at EE have let you down no excuses. The other lady who was rude to you on Twitter needs to learn some manners 🥰

  • lgchoc1971
    lynn graham (@lgchoc1971) reported from Redcar, England

    @EE I’m using my iPhone, I’m on website but it’s not letting me switch my number over with the pac number from previous network, who have confirmed pac number is correct, Iv tried doing a live chat but that doesn’t seem to be working either

  • LiamMellor
    Liam Mellor (@LiamMellor) reported from Redcar, England

    @EE just been on hold to get through to @BarclaysUKHelp for 2hrs and 30mins Hope I dont get charged for that in these horrible times. Especially when I was on the phone to help me out of a bad situation

  • RyderBike
    Chris Ryder (@RyderBike) reported from Hartlepool, England

    @EE There is an option to cast and when I do it either says I need to get a bt account or there’s sound but no picture, I previously had an Android phone and never had a problem casting

  • JamieMCollis
    Jamie Collis (@JamieMCollis) reported from Darlington, England

    @EE really weak signal in Darlington the evening - losing all signal as soon as I go into a building!

  • lgchoc1971
    lynn graham (@lgchoc1971) reported from Redcar, England

    @EE new customer here, I’m trying to log into my account but it’s taking forever for your website to load up, are you having issues?

  • RyderBike
    Chris Ryder (@RyderBike) reported from Hartlepool, England

    @EE But how come if I put my SIM card in an Android device I have no problem casting to my tv?

  • lgchoc1971
    lynn graham (@lgchoc1971) reported from Redcar, England

    @EE It said live chat wasn’t available for delivery queries even though I’d said it was for technical support

  • chappy_ste
    Stephen Chapman (@chappy_ste) reported from Hartlepool, England

    @EE really poor service I placed an order on last Friday 18th everything was fine all in stock etc got advised it would be delivered today so waited in all day nothing has turned up so I ring and get told it’s out of stock yet it wasn’t when I ordered on Friday and payed 😡

  • Hannah_Coll95
    Hannah Collinson (@Hannah_Coll95) reported from Billingham, England

    Shocking customer service from @VirginMediaCorp as per. Same convo with 5 rude people, multiple hanging up on me, online set up “not valid” apparently… and I’m still being charged double from the quote on the website that no operator says exists 🙄. Jumped ship to respectful @EE

  • MarkMcAneny
    Mark McAneny (@MarkMcAneny) reported from Stockton-on-Tees, England

    @EE Why offer pre order option for it not to be deleivered on launch day! Very poor customer experience and a wasted days holiday taken. Not acceptable

  • Stonehouse88
    Scott Stonehouse (@Stonehouse88) reported from New Marske, England

    @EE @chrismarsh90 Did you get this sorted? Mines the same. Used it for over a year. I phoned BT today, on the phone for an hour & neither their customer service or tech support dept can see I've got BT, or ever had BT sports?!

  • TerryFBH
    Terry Chapman or FBH (@TerryFBH) reported from Middlesbrough, England

    @EE please pass on my thanks to Peter in your Middlesbrough, Linthorpe Rd shop. Mobile wouldn't turn on. He sorted it in minutes. And wouldn't accept a tip. Great service!!!! #UTB

  • chappy_ste
    Stephen Chapman (@chappy_ste) reported from Hartlepool, England

    @EE I’m on the phone to your customer service team at the minute if I don’t get any further forward I will thanks

  • jokennedy15
    Joanne Kennedy (@jokennedy15) reported from Hartlepool, England

    @EE pretty sick to death of E E customer service 👎been having problems with router rubbish connection promises galour. Nothing !!!Who can recommend better company???

  • rachsclarke
    rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄

  • rachsclarke
    rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • pj0107
    Paula White (@pj0107) reported

    @EE trying to look at my account and get Sorry you can’t access My EE right now - how long will this be down?

  • KarenMartin31
    Karen Martin (@KarenMartin31) reported

    @EE Your colleague phoned me and sorted out extra data to cover us until the service is restored by BT Openreach. Many thanks!

  • ZoeJane77
    Zoe Jane Dowd (@ZoeJane77) reported

    @EE wow! Been with you for years and just told that after having an Apple Watch that’s faulty within a week I’m only entitled to a replacement?!! The first problem I’ve ever had and this is how you treat customers?!!!

  • HannahK40562991
    Hannah Kay (@HannahK40562991) reported

    @EE hi, trying to pay my phone bill but your websites down… but you’ve cut my phone off…

  • DtmPanda
    DTM_Panda (@DtmPanda) reported

    today and tommorrow, no stream, something serious had happened which is top prioity for me other I be charged with some hefty fees. I can't disclose what it's about for legal reasons but it's about @EE, currently contacting their support team about it or trying to.

  • RoCastM
    RoCast (@RoCastM) reported

    @EE @ITV @decappeal If you want to waste your time and money, I strongly recommend to go ahead with this company. I moved two weeks ago and I'm still waiting for them to supply my new home and all the responses that I get is that it will be fixed in 48h and then nothing. Terrible customers support.

  • porthkea
    Stephen 〓〓 (@porthkea) reported

    @EE Trying to add a roaming pack to a number, but your 'my account' website is out of action. How can I do this? Doesn't work via the app either. Need to do this today please. Thanks.

  • floweroflondon
    mostly-at-home-in-london (@floweroflondon) reported

    Wow, @EE continue to be appalling. They've "closed my complaint". They haven't dealt with my complaint.

  • Graeme43822200
    Graeme (@Graeme43822200) reported

    @EE Hi Georgia - yes I did. It said it would be down until the 8th. And guess what..it came back late last night. Although EE comms were useless all day

  • _leebme
    Lee (@_leebme) reported

    @EE Guys we’re in the US, both our iPhones wont work. I can’t access MyEE and no-one available on live chat. I can’t call for help either ! Can someone get back to me as I’m on a Max plan and get call or use data. URGENT please