EE Outage in Roade, Northamptonshire, England

@EE When is the mast at Flore (Northants) likely to be fixed? Any ideas? Fed up of no WiFi and v poor and intermittent mobile. Not able to wfh at present Really not what I expect from @EE #poorcustomerservice

@EE why is my signal keeps dropping out in Milton Keynes please

@EE Still waiting for a response from you about my very poor, intermittent but mostly no WiFi for the past week. Not good enough! @EE #Poorservice

@EE #poorservice When can I expect an answer? Fed up of paying for service I am not receiving.

@EE Hi, is there a problem in the NN7 area? We have had very slow/intermittent or no WiFi recently. It makes working from home impossible. We are paying for a service we are not getting!

@EE any fear of a reply to my tweets / DM’s asking for some help to fix an issue please?

Please help @EE this has been going on since yesterday & you didn’t reply when I asked for your help then 😢

@EE my iPhone’s having a hissy fit & won’t send any texts inc iMessages 🙄, have re booted WiFi, put phone on airplane mode, re booted my phone twice & it’s still not working, can you help please?

@EE Been with @ThreeUK for years & the prices get better & better the longer you're with them. The communication aspect is hit & miss but they recently sorted out a problem for me so fast, I couldn't fault them. The speed is okay to me. Lower prices & I'd reconsider.

@EE Basically Internet has gone down since 1330 yesterday after speaking to a customer advisor who told me it will back tomorrow time to shop around

@EE I upgraded using my phone on 29 Jan. I just accepted the offer as EE sent by mailshot text. Realised too hasty. Called 29/1 re issues & contract. I was told to email. I did on 2 Feb and chaser. I wanted to amend contact. No response. Spoke to EE 10 days ago. They said too late.

@EE I was kept waiting for proof of purchase. Sorted that. This issue is EE calls/follow up emails not actioned about contract & cooling off period. I was promised a follow up 10 days ago after I proved I sent initial emails to EE call handler. I am going to call again today.

@EE Maybe will try again. The apple music hasn't been added as tried to download and it said EE hasn't applied. Teething problems I guess.

@EE You really are a bag of shite aren’t you? Glad I don’t have to use your service for my own use. Tried calling on behalf of an old person today no fecking chance of getting through #FFS

@EE I am absolutely appalled by the customer service that you provide and how your staff think they can talk to me as if I’m thick. I know exactly what interest free means and don’t try to then justify your actions by selling me something that is £40 dearer than Amazon and

@EE Good morning guys this is broadband question why when i go to BBC IPlayer I get error message saying broadband use exceeds allowed issue !

@W17TY @EE Horrible really. Some poor bastards will fall for it

It seems so expensive to have #5G on @EE I am not sure if pay the cost & not upgraded. Come Jan21 we shldnt have to include EU automatically within the contracts. Bring the cost down. Beside #MiltonKeynes doesn't have 5G. #LoveMK

@EE help trying so hard to upgrade stuck on confirm your order page again!!!!

@EE I have query with my bill I've tried calling Ur customer service as I was told too

I have NEVER known something as difficult as an upgrade with @EE WOW

@alexbloor @peterg @EE Word on the street is EE supports emergency service networks so their resilience and services _should_ be better than other mobile providers

@peterg @EE I mean, I don't know. Is twitter the right way to get to high levels of customer service? I don't think so. Did it get flight refunds pronto, where calling and emailing had failed. I'm constantly surprised by social media for useful info and support.

@alexbloor @EE Going to go with no… based on experience here but you’d think it would have to be if it’s part of the emergency network

Hi there @EE Could you please tell me, are 100% of EE operated cell sites backed up with batteries, such that in a power cut, the service that site provides is maintained?

@EE Worst service by #EE

@EE Yesterday you made me change my plan telling me my £1 talk n text was not available,Been told by another tweeter that she was also told this but after complaint hers has renewed and was given wrong info,I’ve lost all my booster FUMING!

@AnneMWatts @EE I think it’s bad they never give you any warning that the plan is not available,Ive tweeted them twice and been ignored to try to sort it. Hopefully you’ll get yours sorted ASAP .

Finally got data. Turns out @EE can't make their service work on my 'phone, which is nice. Had to buy a new 'phone.

@EE hi. I may be about to ask a stupid question; however, my bank card goes out of date at the end of the month and I have a new one. My payment is direct debit so I wasn’t sure