EE Outage in Nantwich, Cheshire East, England

@EE My phone is showing No Service and has been doing this on and off all day. I can’t call 150 as there is no service and Chat is not available, how else can I get in touch with you to report this?

@EE Any chance you can get my broadband running above the 18mbps it’s currently running at?! Also, I’m sat 7ft away from the router and my phones signal is proper garbage?! Any ideas??? Thanks.

@EE Not since the last time it was running slow. I just took that as teething problems being a new customer. But it’s actually really bad. I just wanted any ideas on what to do? Thanks.

@EE Can u give me any advice on the broadband I have from urselves. Currently getting 25-27mbps to the hub, but connection to devices in the house is shocking, I’m currently on my phones 4g coz it’s so slow. And the tv upstairs disconnects from the WiFi, my Alexa in the kitchen?!

@EE is there a problem with EE fibre last few days ? Very poor service

@EE Yes on wed dinner time. Shouldn’t be that bad should it tho?? Cheers, Steve.

@Stavros6 @EE Same problem here and my sons and everyone one else check google, my solution was to buy a cheap Apple airport router plug in EE router and it works great on WiFi and use EE router for cable devices 👍

@EE are crap with zero customer zero customer service

@EE not able to login to account since yesterday all the same problems as other people have posted

@EE Please can you help is it usual for EE customers to have to reset the hubs, most days of week

@LeekyB83 @EE You can get another router and plug it in the back of the EE one and setup your wireless network on the new one, with our apple one it works great now..👍 I spent hours on the phone but there’s no fix until they bring out a new router..

@EE please help. I’m a new customer and have been given a PAC code by Vodafone to transfer my number but it’s not working on your website, says it’s incorrect. I can’t get through on the phone to you or online chat

@EE @LeekyB83 Nonono don’t offer her just any old support be more specific, this one needs help cooking bacon 😂🤣

@EE Can I just check. Has there been a problem with EE network just got home from work. Family says network has been rubbish all day. So far you network hasn’t been that good for us. Oh well. How long till end of contract.

@EE please help my niece who’s 5 years in ICU in Cardiff has volunteered to stay on frontline finishing 3rd yr of degree #NHSCovidHeroes for all this doesn’t have an #NHS email like many frontline staff. She has an #EE contract but can’t get her bonus #HELP #NHS

@EE Plus the home router is crap with no fix to stop it dropping out and yes we all know you know so don’t tell me to phone the helpline again..

@EE Yes no problem

@EE New customer

@EE your network is defo down in the Crewe area, I have had no service all morning and I know others who have the same issue

@x3bwb @EE Yep not working..🤨

@EE But I’m expected to carry on paying for a poor service?

@EE Hey EE, maybe you can address the current internet problems and the fact that there are thousands of complaints within the last 24 hours

@EE Good morning. Is there a problem woth your mobile network in West Lancashire? I've had to use WiFi for several days now because I'm either getting slow mobile data or none at all.

@EE Home broadband speed in Gainsborough, Lincolnshire very poor. (Below the guaranteed speed)

@EE hi I've got the Samsung a71 and there seems to be a problem with it charging I've had a few phone calls with yourselves and Samsung and received a new charger from them but the problem is still persisting I got the phone in July I think

Hey @EE how do I check broadband service status? Your website only seems to offer mobile network coverage info. Thanks. ps “there’s no internet in the house”

@EE Hello I’ve had no phone signal/ half a bar intermittently for nearly a week - reported it but still no change. Can I get an update and timeline for a fix please?

@EE @rootmetrics Shame about customer service !

@crazyshelle @EE What the actual ****?! Same stuff that’s not working?! 🤬

@EE is there a problem with the network at the moment. My internet is virtually at a standstill. BT60 area?