EE Outage in Derbyshire, England

So we can live stream video and audio back from Mars and @EE can’t get a phone signal 200 yds down the road from my house cmon sort it out

@drbillgibson @EE Right up there with @curryspcworld for customer service then, currently fuming 🤬

@EE Just received a text supposedly from EE saying they need my details because they can’t bill me for my broadband??? Can you help tried to ring but there is a 25p charge? Can you assist? Thanks

@EE I’ve put in a formal complaint and will Dm you it now. I’ve been told another 48 hour wait dispute being told Tuesday, weds and now 48 hours. Clearly trying to keep me beyond my 14 day cooking off period

@EE hello! I’ve just tried to get a monthly plan in your shop and you’ve taken my money without my confirmation and without me being able to apply a discount code. How do I cancel my order?

I’ve never had anything negative to say about @EE until now. I’m a great paying customer and have been for years but all of a sudden my broadband has been dodgey? Customer services were no help 😒 #help

@EE Hey Guys. I recontracted my small business plan on Friday and it’s supposed to come with a smart benefit - was told to text pick to 150 to chose. But that just comes back with a list of 150 options and if I look at MyEE is states smart benefit excluded. Please help! Thanks.

@EE Yes. Landline has been down since thunderstorms and we need it repaired asap. Line totally dead.

Turns out that @EE ‘s unlimited data offering is limited by the incompetence of their staff who cancel SIM cards and leave customers with no service at all. @MarcAllera needs to really review processes and training

@EE Just a shame the person I spoke to cancelled my esim instead of leaving connected until physical sim arrives as I asked. I now have no signal at all. Unlimited everything is great but it is limited by the incompetence of your support

@EE @MarcAllera you really employ some incompetent people. Paid £93 for the past 23 months. Phoned to upgrade and 24 hours later my esim has been cancelled! I now have no service until a physical sim arrives. Pathetic. May cancel upgrade and go to @VodafoneUK

@EE @MarcAllera you really employ sim incompetent people. Paid £93 for the past 23 months. Phoned to upgrade and 24 hours later my esim has been cancelled! I now have no service until a physical sim arrives. Pathetic. May cancel upgrade and go to @VodafoneUK

@EE How can you help when I can’t physically speak to you ?

@EE How do I get in touch with somebody and speak in the phone. Disgusting customer service

Disgusting service by @EE

@EE is there a problem with your internet? We have had a rubbish strength of 12mb since last night? Paying for the 149mb so this is not good

Had to ring @EE broadband support spoke to Margret from Darlington. Was lovely and helpful. Even tho I had plugged the lead in to the ring place. I blame lock down not me 😂

Disgusting service from @EE , my wife works within the NHS and has done for 19years however runs her mobile number through her dance school business that she has ran for nearly 13 years. Sent a NHS email for the free data offer however got declined. Terrible customer service

Shocking customer service from @EE

If you transferred your number from @O2 to @VodafoneUK a week ago and you’ve had nothing but trouble already (taken a week to port over and still not complete) if I cancel with Vodafone csn I still keep my number with @EE

@EE any clue why signal has gone down? In london - Islington area?

@EE are a joke iv upgraded my phone then witch Costs me nothing then going through process and now your trying to charge £200+ for the phone the upgrade I went for was no cost been with you for years but today ur team members were poor and considering changing networks now

@EE Why text me and say you will PRICE MATCH but offer me the same deal on your website? Furthermore, is it true that by purchasing an EE contract with USwitch, you reduce the speed and connectivity on the EE network? Very dissapointed!

@EE Hi there you're offering to help, yet I'm experiencing terrible customer service from EE. I’ve sent details via Dm and I’m just being fobbed of....Please help !!

Just got my new phone from @EE and there is no plug in the box.... how am I supposed to charge it? Well done EE that’s a good start of switching over to you... making a new customer unhappy 😡😡😡😡😡

@EE seeing as you’re increasing bills by 4.5% due to “inflation” are you giving your employees a pay rude to match this inflation? Or can we cut to the chase and admit this is for @kevinbacon wages #crooks

So @EE it's been over a month and I still don't have my Gaming Unleashed bundle. This is unacceptable and grounds to cancel. Texting UNLEASHED to 150 just gives me a standard reply telling me what keywords to use. Sort it please.

@EE Hi guys..... thinking of getting broadband with you. My partner is an EE customer already will we get the discounted price?

@EE Love you but 1 huge issue! Horrible phone reception in my home. I'm a long standing customer, over 20 years! I have note 20 ultra. HELP! East London

@EE i want to cancel my contract but nobody is available via chat to talk to