EE Outage Report in Matlock, Derbyshire, England

Problems in the last 24 hours in Matlock, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Matlock, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Matlock, England

The most recent EE outage reports came from the following cities: Chesterfield, Matlock, Ilkeston, and Ashbourne.

City	Problem Type	Report Time
Chesterfield	Internet	6 days ago
Matlock	Internet	10 days ago
Ilkeston	Wi-fi	11 days ago
Ilkeston	Internet	15 days ago
Ashbourne	Phone	2 months ago
Chesterfield	Phone	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Matlock, England

Latest outage, problems and issue reports in Matlock and nearby locations:

• 
  Sarah Bister 🦁🚴🍃💚🍃 (@sarahbister) reported 4 minutes ago from Glapwell, England

  Anyone know how to contact @EE customer services. Placed on line order for new sim only contract but not heard off them and can’t chase as my number is being ported ? Any online chat ?

• 
  NIGEL M 💛🖤 (@YorkKnightsFan) reported 12 minutes ago from Derbyshire, England

  @EE morning, is there a problem around the Derby area as I can’t connect to anything unless I’m connected to WiFi and need use of Apps for work , thanks

• 
  Adam Fisher (@AdamFisher02) reported 12 minutes ago from Derbyshire, England

  Disgusting service from @EE , my wife works within the NHS and has done for 19years however runs her mobile number through her dance school business that she has ran for nearly 13 years. Sent a NHS email for the free data offer however got declined. Terrible customer service

• 
  Marc Knight (@MarcRipleylatic) reported 13 minutes ago from Ripley, England

  @EE hello! I’ve just tried to get a monthly plan in your shop and you’ve taken my money without my confirmation and without me being able to apply a discount code. How do I cancel my order?

• 
  Adam Fisher (@AdamFisher02) reported 15 minutes ago from Chesterfield, England

  @EE How do I get in touch with somebody and speak in the phone. Disgusting customer service

• 
  Mr Jamie Armstrong (@ArmstrongKSU461) reported 16 minutes ago from Derbyshire, England

  Had to ring @EE broadband support spoke to Margret from Darlington. Was lovely and helpful. Even tho I had plugged the lead in to the ring place. I blame lock down not me 😂

• 
  Lord William Niven (@bigbrawbill) reported 17 minutes ago from Ilkeston, England

  So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.

• 
  🎀 𝓑𝓸𝓫𝓪 𝓢𝓴𝓮𝓽𝓽 🎀 (@Kale_eesi) reported 18 minutes ago from Matlock, England

  @EE Hi! Trying to get through to the Chesterfield store but the automated message when I call says that it's closed. Can you guys help? 😬

• 
  Gareth English (@garethenglish86) reported 21 minutes ago from Eastwood, England

  @EE currently having issues with an s21 ultra and galaxy watch 4 4g on @o2 (bear with me here) if I buy a galaxy watch 4 4g from EE with a data plan and get a mobile data plan for the s21 can they both use the same phone number? O2 can't seem to help me solve this issue.

• 
  jake_burton (@Burton_jake25) reported 23 minutes ago from Ellastone, England

  @tammyanneb @EE Mine was down from 11.3

• 
  Ishaq (@ishaqmadan) reported 27 minutes ago from Derbyshire, England

  @EE Hello, I topped up with £15 credit which I used to purchase a 3GB Add On Pack, however, the app reflects 1GB only and I was charged £10 for it. Appreciate your help.

• 
  Samm 💙 (@_S8MM1_) reported 35 minutes ago from Derbyshire, England

  @EE I really don’t know what is happening I’ve been trying for 3days to get through! All u get is high number of calls!! And this morning it said service unavailable… never 👎 known this from EE, can someone contact me please,

• 
  Mark HAWTHORNE (@jimmybumpkin) reported 35 minutes ago from Derbyshire, England

  @EE no mobile signal at home address for 2 days now - told by Customer Service to use wifi calling - but guess what, my contract is going up by 14% - can you please get it resolved ? 3 handsets at home cannot be used effectively...

• 
  jake_burton (@Burton_jake25) reported 36 minutes ago from Ellastone, England

  @EE anyone else having problems with ee today ? Or is it just me

• 
  Lord William Niven (@bigbrawbill) reported 37 minutes ago from Ilkeston, England

  @EE what's happening in with your signal, mine has got terrible for days now, never usually have a problem but cant seem to connect properly last couple of days, Ilkeston, derbyshire.

• 
  Adam Fisher (@AdamFisher02) reported 38 minutes ago from Derbyshire, England

  Disgusting service by @EE

• 
  Adam Fisher (@AdamFisher02) reported 43 minutes ago from Chesterfield, England

  @EE How can you help when I can’t physically speak to you ?

• 
  Caroline Jiggins (@CarolineJiggins) reported 45 minutes ago from Monyash, England

  @EE Yes. Landline has been down since thunderstorms and we need it repaired asap. Line totally dead.

• 
  Cast Fireplaces (@castfireplaces) reported 46 minutes ago from Ripley, England

  So we can live stream video and audio back from Mars and @EE can’t get a phone signal 200 yds down the road from my house cmon sort it out

• 
  David Craven (@davidjcraven) reported 49 minutes ago from Derbyshire, England

  Incidentally @EE this is being done on your behalf, and makes you look bad by proxy.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  G. Pedliham 2 💙💗🤍💗💙 (@GPedliham) reported 2 minutes ago

  @ee @MarcAllera The reason for the lie is easy to guess. Commission on sales. However I agree to order and wait. Long process follows. Including sending a text to my phone for ID. Sent 4 times, never arrives. Find out later it was sent to my daughter’s phone. Id alternative way 5

• 
  Laurence Parry🌹💙 🇪🇺 🟥🟨🟩 (@LaurenceParry) reported 2 minutes ago

  @EE the hold music is horrible. I can't be the only one who just gets wound up with this identikit, modern-whinge pop. Make it stop for Christ's sake.

• 
  Paul (@BWL_PaulB) reported 3 minutes ago

  @EE let’s be honest your service levels in the West Midlands have been shocking for 2 weeks? Why? I run a business and you are seriously letting me down!

• 
  Ryan Whelan (@mrweasley93) reported 4 minutes ago

  @EE He said it's a dedicated line and I had to call them. I did request a transcript of the chat to check but it never came through.

• 
  G. Pedliham 2 💙💗🤍💗💙 (@GPedliham) reported 5 minutes ago

  @EE Now holding on the phone for over half an hour. And you think you’re the number one network. Really not.

• 
  Simon 💙 (@catterall_simon) reported 11 minutes ago

  @EE Hello - can you tell me how to check if the service is down in my area? Is there a site I can check with?

• 
  James Jenkins (@James_Jenkins_9) reported 16 minutes ago from Swansea, Wales

  To wait for a response from an email which took days before transferring my number to a new network. Despite being in a 14 day grace period. Was promised a call back from an “executive level” yesterday, which surprise, didn’t happen. @EE are as much of cowboys as ScottishPower.🤡

• 
  Sam (@PercyBros) reported 19 minutes ago

  @EE please help none of my benefits work with my pay monthly contract phone

• 
  R (@TheyCallHimR) reported 20 minutes ago

  For the 1005th time when are you going tk fix voice signal in the whole streatham hill area??? I can never talk on the phone here, always cuts off. Dont ask me for my postcode as it’s the WHOLE area that rubbish. Want to make a complaint. Been telling you for 5 years @EE

• 
  G. Pedliham 2 💙💗🤍💗💙 (@GPedliham) reported 20 minutes ago

  @ee @MarcAllera More waiting whilst staff member messes around with manager. I am now thinking, I have already had long contact in a maskless environment, I have to come back and the long incompetence is likely to be repeated. I go to manager and tell him to cancel. 6.