EE

EE Outage Report in Cheltenham, Gloucestershire, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

The latest reports from users having issues in Cheltenham come from postal codes GL50 and GL52.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Cheltenham, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Cheltenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Cheltenham, Gloucestershire, England 07/25/2025 21:15

July 25: Problems at EE

EE is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Phone (35%)

    Phone (35%)

  2. Internet (34%)

    Internet (34%)

  3. Total Blackout (18%)

    Total Blackout (18%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Cheltenham, Gloucestershire, England

The most recent EE outage reports came from the following cities: Gloucester, Cheltenham and Stroud.

Loading map, please wait...
City Problem Type Report Time
United KingdomGloucester Phone
United KingdomCheltenham Phone
United KingdomCheltenham Phone
United KingdomGloucester Phone
United KingdomGloucester Total Blackout
United KingdomGloucester Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Cheltenham, England

Latest outage, problems and issue reports in Cheltenham and nearby locations:

  • TomGibbon_ Tom Gibbon (@TomGibbon_) reported from Gloucestershire, England

    Any chance of a response @EE, or something, somewhere explaining what's going on? Hours now without any phone service.

  • TomGibbon_ Tom Gibbon (@TomGibbon_) reported from Gloucestershire, England

    Any chance of a response @EE, or something, somewhere explaining what's going on? Hours now without any phone service.

  • TomGibbon_ Tom Gibbon (@TomGibbon_) reported from Gloucestershire, England

    @EE is service down in Gloucester? Neither me or my wife can make or receive calls.

  • pippinsboss Jim Simons (@pippinsboss) reported from Cheltenham, England

    Excellent service from @EE. We had an intermittent broadband problem. Their Web site says text HELP to them, so I did. A robatvtwxrws back a few minutes later to say it had done some tests, found that there was indeed a problem, and said a human would call shortly. 1/3

  • InnovationPj pj.innovation (@InnovationPj) reported from Cheltenham, England

    @Plusnet and @EE - are there network issues at the moment, people cannot call my number, says it's not in service! Help please.

  • NickJon35088102 Nick Jones (@NickJon35088102) reported from Andoversford, England

    Warning I have been told that @EE do not hold warrantys on phones they sell. My wife's 6 month old @oppo phone got wet in the rain it stopped working when she plugged in the charger. I was told I would have to take it up with oppo direct. 20+ years a customer with 4 contact's 😡

  • Mark_P0x0n 𝓥𝓲𝓮𝓾𝔁 𝓻𝓸𝓶𝓪𝓷𝓽𝓲𝓺𝓾𝓮 #FBPPR (@Mark_P0x0n) reported from Tewkesbury, England

    @EE The problem lasted only for about 30 minutes. It affected all voice calls (via mobile and VOIP) and data services.

  • welshkunoichi Michelle Murray (@welshkunoichi) reported from Cheltenham, England

    @EE is there something wrong the EE signal?

  • stedge27 steve chester (@stedge27) reported from Gloucestershire, England

    Dear @EE why is your 4g signal so slow in Gloucester ? #whatamipayingfor

  • lovehayleybeth Hayley Beth 🌛🌝🌜 (@lovehayleybeth) reported from Churchdown, England

    I've recently been getting a large number of calls from numbers that are very similar to my own. I am on @EE and from what I can see it is isolated to EE numbers. Has anyone on other networks had the same issue?

  • MichaelAlanHunt The Michael Hunt (@MichaelAlanHunt) reported from Gloucestershire, England

    @EE You seem to have fixed your network problem in this part of GL1 overnight. I will find out later if you have also fixed it in GL1 2**

  • MichaelAlanHunt The Michael Hunt (@MichaelAlanHunt) reported from Gloucestershire, England

    @EE @educationgovuk Well, as your network has been down for most of today, you need to fix it, fast then

  • G_Dubya_Walker Grant Walker (@G_Dubya_Walker) reported from Cheltenham, England

    @EE where has your live chat gone? Can’t find it on the app or the website. Having serious connection issues with my new phone and need to discuss it

  • GeogOnOut GeogOnOut (@GeogOnOut) reported from Gloucestershire, England

    @EE I’ve been trying to get through to customer service regarding my grandparents broadband but have not been able to get through on my mobile as I am not a broadband customer. Help?!?

  • Jamie_Neate Jamie Neate (@Jamie_Neate) reported from Tewkesbury, England

    @EE Hi there. Two questions. When does NHS unlimited data end? Also I’ve just moved house and the area I’m in it’s awful 4G and even 3G! Luckily enough I can connect to a hotspot. Is there any chance I can get better signal because I don’t get any.I’ve heard about EE booster pack

  • Craigs126 Craig salter (@Craigs126) reported from Gloucestershire, England

    @EE I feel my loyalty has counted for nothing in this process and don't understand being upgraded to a phone which isn't brand new on the market can be more money per month, unfortunately I am in a situation where I may have to go to another network,

  • TimcTim Tim Cooper (@TimcTim) reported from Cheltenham, England

    @ee recently swapped to EE FROM BT for broadband - whole family complaining as speed terrible- whats worse is they dont answer the phone and i cant contact them - not impressed at all - anyone know a good provider?

  • mattwrailbus Matt Willis (@mattwrailbus) reported from Cheltenham, England

    @EE your staff telling my mother that you can use mobile data up whilst on WiFi? What utter crap! Saying 1GB can be used on 1 YouTube video?! Wow.. utterly poor customer service!

  • john_chelt johnoldham (@john_chelt) reported from Cheltenham, England

    Contrasting customer service today Top Mark's to Tom @aplaninsurance Poor @EE service in Cheltenham

  • MattGardner_UK Matt Gardner (@MattGardner_UK) reported from Cheltenham, England

    Mobile networks are just full of bullshit! @ee 3days with no service and now saying it won’t be sorted until Monday! Aweful service

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • fazectgp Faze_CTGP (@fazectgp) reported

    @EE My £15 subscription plan was supposed to renew today, and I made a payment which went through, but I one, have no data and two no customer service.

  • TheRocketMan_1 Ryan (@TheRocketMan_1) reported

    @EE It wasn't just voice calls though, I was having issues responding to important texts too

  • Hank_OmH Hank (@Hank_OmH) reported

    @EE Could have at least sent us an email or message to inform us of the issue. Been thinking it was my phone that was the problem

  • Buffalobaz13 Wensdi13 (@Buffalobaz13) reported

    @EE seriously,your broadband is absolute shite!!! And I mean shite! The worst I’ve ever had.

  • mracole1977 Andy Cole (@mracole1977) reported

    @EE Do we see a reduction in our bills for not being able to use a service that we pay for then

  • gallytwitt gally (@gallytwitt) reported

    @EE Guess what EE it's STILL bloody down here in central London FFS! and STILL can't connect or get through to 150! so STILL no voice calls in or out can ONLY use mobile data for WhatsApp this is a joke and I'm NOT LAUGHING! WHEN WILL THIS BE SORTED OUT? IT IS ALL GOOD IS A LIE!

  • Crystal_78_LDN Crystal78 (@Crystal_78_LDN) reported

    Shameful, but no surprise. Shocking customer service… 🥺@SamsungUK @SamsungMobile @EE

  • posh_jo92 Jo Barrett (@posh_jo92) reported

    @EE anyone else getting frustrated with a copy paste response, not detail no care. No consideration. Not good customer service. How about explain what the issues actually are and how your fixing them

  • posh_jo92 Jo Barrett (@posh_jo92) reported

    @EE this is the 2nd day I have had issues with phonecalls in and out. My phone is important for emergency matters. We have calls to and from many medical professionals and agencies This is not good enough. I've been waiting for calls for 2 days and can't get any.

  • Marceldejonge82 Marsdj - Marcel (@Marceldejonge82) reported

    @EE the worst company what I’ve seen for their staff. Staff need to change their days off because people get fired and they don’t give a damn that their staff already had things planned om their original days off. #fail