EE Outage Report in Cheltenham, Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Cheltenham come from postal codes GL51.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cheltenham, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cheltenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 25: Problems at EE
EE is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (26%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Cheltenham, Gloucestershire, England
The most recent EE outage reports came from the following cities: Cheltenham, Stroud, Tewkesbury and Gloucester.
| City | Problem Type | Report Time |
|---|---|---|
 Cheltenham |
Phone | |
| Stroud |
Internet | |
| Tewkesbury |
Phone | |
| Gloucester |
Internet | |
| Gloucester |
TV | |
| Gloucester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cheltenham, England
Latest outage, problems and issue reports in Cheltenham and nearby locations:
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Jim Simons
(@pippinsboss) reported
from
Cheltenham, England
Excellent service from @EE. We had an intermittent broadband problem. Their Web site says text HELP to them, so I did. A robatvtwxrws back a few minutes later to say it had done some tests, found that there was indeed a problem, and said a human would call shortly. 1/3
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Jamie Neate
(@Jamie_Neate) reported
from
Tewkesbury, England
@EE Hi there. Two questions. When does NHS unlimited data end? Also I’ve just moved house and the area I’m in it’s awful 4G and even 3G! Luckily enough I can connect to a hotspot. Is there any chance I can get better signal because I don’t get any.I’ve heard about EE booster pack
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Tim Cooper
(@TimcTim) reported
from
Cheltenham, England
@ee recently swapped to EE FROM BT for broadband - whole family complaining as speed terrible- whats worse is they dont answer the phone and i cant contact them - not impressed at all - anyone know a good provider?
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Grant Walker
(@G_Dubya_Walker) reported
from
Cheltenham, England
@EE where has your live chat gone? Can’t find it on the app or the website. Having serious connection issues with my new phone and need to discuss it
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GeogOnOut
(@GeogOnOut) reported
from
Gloucestershire, England
@EE I’ve been trying to get through to customer service regarding my grandparents broadband but have not been able to get through on my mobile as I am not a broadband customer. Help?!?
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Matt Willis
(@mattwrailbus) reported
from
Cheltenham, England
@EE your staff telling my mother that you can use mobile data up whilst on WiFi? What utter crap! Saying 1GB can be used on 1 YouTube video?! Wow.. utterly poor customer service!
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steve chester
(@stedge27) reported
from
Gloucestershire, England
Dear @EE why is your 4g signal so slow in Gloucester ? #whatamipayingfor
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Terry Gladden
(@TerryGladden) reported
from
Cheltenham, England
Second year in a row, I failed to get a decent service from @ThreeUK at Cheltenham festive! Yet @EE works prefect for my mate!! #timetochange #betslost #CheltehamFestival
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johnoldham
(@john_chelt) reported
from
Cheltenham, England
Contrasting customer service today Top Mark's to Tom @aplaninsurance Poor @EE service in Cheltenham
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pj.innovation
(@InnovationPj) reported
from
Cheltenham, England
@Plusnet and @EE - are there network issues at the moment, people cannot call my number, says it's not in service! Help please.
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John Summers MBCS
(@jsummers71) reported
from
Gloucestershire, England
@EE Uhuh. Well, my renewal is due so I shall also be evaluating your "help"...
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bexx 🧜🏻♀️🌈
(@BeeSansMerci) reported
from
Stroud, England
@EE Thank you, Jess. I’ve tried to cancel via my EE app and via the website, but it says I can’t remove the add on.
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@EE @educationgovuk Well, as your network has been down for most of today, you need to fix it, fast then
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Matt Gardner
(@MattGardner_UK) reported
from
Cheltenham, England
Mobile networks are just full of bullshit! @ee 3days with no service and now saying it won’t be sorted until Monday! Aweful service
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𝓥𝓲𝓮𝓾𝔁 𝓻𝓸𝓶𝓪𝓷𝓽𝓲𝓺𝓾𝓮 #FBPPR
(@Mark_P0x0n) reported
from
Tewkesbury, England
@EE The problem lasted only for about 30 minutes. It affected all voice calls (via mobile and VOIP) and data services.
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Michelle Murray
(@welshkunoichi) reported
from
Cheltenham, England
@EE is there something wrong the EE signal?
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Hayley Beth 🌛🌝🌜
(@lovehayleybeth) reported
from
Churchdown, England
I've recently been getting a large number of calls from numbers that are very similar to my own. I am on @EE and from what I can see it is isolated to EE numbers. Has anyone on other networks had the same issue?
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@EE You seem to have fixed your network problem in this part of GL1 overnight. I will find out later if you have also fixed it in GL1 2**
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Craig salter
(@Craigs126) reported
from
Gloucestershire, England
@EE I feel my loyalty has counted for nothing in this process and don't understand being upgraded to a phone which isn't brand new on the market can be more money per month, unfortunately I am in a situation where I may have to go to another network,
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Nick Jones
(@NickJon35088102) reported
from
Andoversford, England
Warning I have been told that @EE do not hold warrantys on phones they sell. My wife's 6 month old @oppo phone got wet in the rain it stopped working when she plugged in the charger. I was told I would have to take it up with oppo direct. 20+ years a customer with 4 contact's 😡
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Sandracw
(@sandracw66) reported
@EE I'm using a data pack to give me a signal in work, I was supposed to get 5gb from the 24th Jan, I had a text on the 9th to say my 2gb was up, how can I get my 3gb Owed? Thanks
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Soupy twist
(@RealSoupyTwist) reported
@EE Why do I have no data connection again? Will I get a refund? BT always used to refund one month on my bill for every day there was no service.
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GunnerCB
(@cjb2412) reported
@mrogers01 @EE Yes but they have to raise their prices due to inflation and to make sure they can offer the best signal 👍🏻👍🏻👍🏻👍🏻👍🏻🙄🙄🙄🙄🙄
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Claire 💙💛
(@clairecircuit) reported
@EE is there an issue with My EE or top ups? Trying to set up mobile BB SIM for kids - my ee not working, anonymous top up not working either?
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Peter Hague PhD
(@peterrhague) reported
@EE There seems to be broadband issues in my area and your status checker only seems to cover 5G. Is there any way to get an update?
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Simon Archer
(@BelvedereVicar) reported
@scott_m_me @EE That’s really interesting, I hadn’t thought of that. The contract is part service, part payment for the phone, so the increase is actually huge as the cost of the phone is in the past, I’m just paying it off. So it’s more like a 30-50% increase.
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Basilius Kevin .V🌈
(@BK3vin) reported
@StormChaser22 @EE Talk to @iFox97 they helped me when support services wouldn’t help me🥺..
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Stuart Smith
(@stusmithdotcom) reported
@EE I get all that, and I have had no issue with the smaller increases I’ve had previously mid contract. But this is over £10 extra per month taking both contracts into account. Alot when I could get a better deal elsewhere.
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Richard O'Neill
(@therroneill) reported
@TsuiAllen @Beth_Tastic @EE All that awful advertising has gotta be paid for. One day companies might realise that great service and a fair price might win and keep customers.
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The Black Pearl Hippy
(@blackpearlhippy) reported
@EE Why do you guys use @DPDgroup_news ?? they the worst .. supposed to deliver a new iphone but are now sending it back to you lol saying they tried twice to deliver it but no one was home ..which is total BS ...Not the best start to a new contract .... now have to wait weeks