EE Outage Report in Cheltenham, Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cheltenham, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cheltenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 04: Problems at EE
EE is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (48%)
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Phone (24%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Cheltenham, Gloucestershire, England
The most recent EE outage reports came from the following cities: Gloucester, Cheltenham and Stroud.
| City | Problem Type | Report Time |
|---|---|---|
 Gloucester |
Internet | |
| Cheltenham |
Phone | |
| Cheltenham |
TV | |
| Stroud |
Internet | |
| Stroud |
Wi-fi | |
| Cheltenham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cheltenham, England
Latest outage, problems and issue reports in Cheltenham and nearby locations:
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Michelle Murray
(@welshkunoichi) reported
from
Cheltenham, England
@EE is there something wrong the EE signal?
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Matt Willis
(@mattwrailbus) reported
from
Cheltenham, England
@EE your staff telling my mother that you can use mobile data up whilst on WiFi? What utter crap! Saying 1GB can be used on 1 YouTube video?! Wow.. utterly poor customer service!
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Jamie Neate
(@Jamie_Neate) reported
from
Tewkesbury, England
@EE Hi there. Two questions. When does NHS unlimited data end? Also I’ve just moved house and the area I’m in it’s awful 4G and even 3G! Luckily enough I can connect to a hotspot. Is there any chance I can get better signal because I don’t get any.I’ve heard about EE booster pack
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steve chester
(@stedge27) reported
from
Gloucestershire, England
Dear @EE why is your 4g signal so slow in Gloucester ? #whatamipayingfor
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@EE You seem to have fixed your network problem in this part of GL1 overnight. I will find out later if you have also fixed it in GL1 2**
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pj.innovation
(@InnovationPj) reported
from
Cheltenham, England
@Plusnet and @EE - are there network issues at the moment, people cannot call my number, says it's not in service! Help please.
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@EE @educationgovuk Well, as your network has been down for most of today, you need to fix it, fast then
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johnoldham
(@john_chelt) reported
from
Cheltenham, England
Contrasting customer service today Top Mark's to Tom @aplaninsurance Poor @EE service in Cheltenham
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GeogOnOut
(@GeogOnOut) reported
from
Gloucestershire, England
@EE I’ve been trying to get through to customer service regarding my grandparents broadband but have not been able to get through on my mobile as I am not a broadband customer. Help?!?
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Grant Walker
(@G_Dubya_Walker) reported
from
Cheltenham, England
@EE where has your live chat gone? Can’t find it on the app or the website. Having serious connection issues with my new phone and need to discuss it
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John Summers MBCS
(@jsummers71) reported
from
Gloucestershire, England
@EE Uhuh. Well, my renewal is due so I shall also be evaluating your "help"...
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𝓥𝓲𝓮𝓾𝔁 𝓻𝓸𝓶𝓪𝓷𝓽𝓲𝓺𝓾𝓮 #FBPPR
(@Mark_P0x0n) reported
from
Tewkesbury, England
@EE The problem lasted only for about 30 minutes. It affected all voice calls (via mobile and VOIP) and data services.
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Jim Simons
(@pippinsboss) reported
from
Cheltenham, England
Excellent service from @EE. We had an intermittent broadband problem. Their Web site says text HELP to them, so I did. A robatvtwxrws back a few minutes later to say it had done some tests, found that there was indeed a problem, and said a human would call shortly. 1/3
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Tim Cooper
(@TimcTim) reported
from
Cheltenham, England
@ee recently swapped to EE FROM BT for broadband - whole family complaining as speed terrible- whats worse is they dont answer the phone and i cant contact them - not impressed at all - anyone know a good provider?
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Nick Jones
(@NickJon35088102) reported
from
Andoversford, England
Warning I have been told that @EE do not hold warrantys on phones they sell. My wife's 6 month old @oppo phone got wet in the rain it stopped working when she plugged in the charger. I was told I would have to take it up with oppo direct. 20+ years a customer with 4 contact's 😡
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Hayley Beth 🌛🌝🌜
(@lovehayleybeth) reported
from
Churchdown, England
I've recently been getting a large number of calls from numbers that are very similar to my own. I am on @EE and from what I can see it is isolated to EE numbers. Has anyone on other networks had the same issue?
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bexx 🧜🏻♀️🌈
(@BeeSansMerci) reported
from
Stroud, England
@EE Thank you, Jess. I’ve tried to cancel via my EE app and via the website, but it says I can’t remove the add on.
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Matt Gardner
(@MattGardner_UK) reported
from
Cheltenham, England
Mobile networks are just full of bullshit! @ee 3days with no service and now saying it won’t be sorted until Monday! Aweful service
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Terry Gladden
(@TerryGladden) reported
from
Cheltenham, England
Second year in a row, I failed to get a decent service from @ThreeUK at Cheltenham festive! Yet @EE works prefect for my mate!! #timetochange #betslost #CheltehamFestival
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Craig salter
(@Craigs126) reported
from
Gloucestershire, England
@EE I feel my loyalty has counted for nothing in this process and don't understand being upgraded to a phone which isn't brand new on the market can be more money per month, unfortunately I am in a situation where I may have to go to another network,
EE Issues Reports
Latest outage, problems and issue reports in social media:
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MZYX
(@M_Z_Y_X) reported
@EE can you let me know why the signal in my area (SW London / TW9 area) has been so awful these past several weeks? It’s gone from full signal on 4G to either 1 bar or none at all. Not happy.
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Comfortably Numb
(@derfdj2) reported
@EE £30 a month from sky and no upfront. The free earbuds is an offer direct from samsung which they're doing no matter which network you go with.
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CC
(@CJ0000013) reported
@JohnoPnefc @EE May struggle to get out of the contract. What's ur signal coverage like from your home post code? And have u checked on the o2 website to see what they show the coverage should be.....this may help u if u aren't getting what they tell u to expect to get
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Claire Preest
(@clairepreesty) reported
Hi @EE, is there any chance you could respond and help me out with this please? 🤔
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stamppot met SPOOKjes en anDIEvie
(@avoiding_bears) reported
@alicetheunique @EE oh they did that to me! it's a real scam (I complained - months late because I was in a depression so they did get a lot of money out of me in the interim) and they disconnected the tablet from data and just let me keep it to use on wifi (which I never do because it sucks)
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Declan Murphy (Coach Dec)
(@Dec_Murph) reported
@EE I would not recommend anyone buys a phone from EE. They are happy to sell faulty goods and then try to charge you for repair Poor customer relations
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Mary
(@MarySequera) reported
@EE you have been saying for the past days that our internet service was going to be restored after 5pm and it has been sh*t. On top of leaving us without ANY internet connection for over 7 hours every day, when it is connected again, it does NOT work
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Jess
(@JessAndrea) reported
@EE Hi, I placed an order for a new phone and pay monthly deal at the weekend. Just tried using your online tracker for an update but no information is available. Can you help at all?
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Laura Goodship
(@lauralouisegx) reported
Hey @EE are you going to be giving me a free months phone? My phone signal has been out for over 5 days or more now 🧐 #EE #EEphone #NoSignal
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Chris de Souza
(@chris_de_souza) reported
@EE @MarcAllera No responses - wow and why on earth was a decision made to have all BT Mobile customers move to EE. EE Service levels are atrocious and can someone at EE respond to let their customers know what is going on?