EE Outage Report in Cheltenham, Gloucestershire, England
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Cheltenham come from postal codes GL51 and GL50.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Cheltenham, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Cheltenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 16: Problems at EE
EE is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
-
Internet (46%)
-
Phone (25%)
-
Wi-fi (13%)
-
Total Blackout (10%)
-
E-mail (4%)
-
TV (2%)
Live Outage Map Near Cheltenham, Gloucestershire, England
The most recent EE outage reports came from the following cities: Cheltenham, Stonehouse, Staunton, Stroud, Tewkesbury and Gloucester.
| City | Problem Type | Report Time |
|---|---|---|
 Cheltenham |
Phone | |
| Stonehouse |
Phone | |
| Cheltenham |
Phone | |
| Staunton |
Total Blackout | |
| Cheltenham |
Phone | |
| Stroud |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Cheltenham, England
Latest outage, problems and issue reports in Cheltenham and nearby locations:
-
pj.innovation
(@InnovationPj) reported
from
Cheltenham, England
@Plusnet and @EE - are there network issues at the moment, people cannot call my number, says it's not in service! Help please.
-
John Summers MBCS
(@jsummers71) reported
from
Gloucestershire, England
@EE Uhuh. Well, my renewal is due so I shall also be evaluating your "help"...
-
Hayley Beth 🌛🌝🌜
(@lovehayleybeth) reported
from
Churchdown, England
I've recently been getting a large number of calls from numbers that are very similar to my own. I am on @EE and from what I can see it is isolated to EE numbers. Has anyone on other networks had the same issue?
-
bexx 🧜🏻♀️🌈
(@BeeSansMerci) reported
from
Stroud, England
@EE Thank you, Jess. I’ve tried to cancel via my EE app and via the website, but it says I can’t remove the add on.
-
The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@EE You seem to have fixed your network problem in this part of GL1 overnight. I will find out later if you have also fixed it in GL1 2**
-
Matt Gardner
(@MattGardner_UK) reported
from
Cheltenham, England
Mobile networks are just full of bullshit! @ee 3days with no service and now saying it won’t be sorted until Monday! Aweful service
-
Michelle Murray
(@welshkunoichi) reported
from
Cheltenham, England
@EE is there something wrong the EE signal?
-
Jamie Neate
(@Jamie_Neate) reported
from
Tewkesbury, England
@EE Hi there. Two questions. When does NHS unlimited data end? Also I’ve just moved house and the area I’m in it’s awful 4G and even 3G! Luckily enough I can connect to a hotspot. Is there any chance I can get better signal because I don’t get any.I’ve heard about EE booster pack
-
Nick Jones
(@NickJon35088102) reported
from
Andoversford, England
Warning I have been told that @EE do not hold warrantys on phones they sell. My wife's 6 month old @oppo phone got wet in the rain it stopped working when she plugged in the charger. I was told I would have to take it up with oppo direct. 20+ years a customer with 4 contact's 😡
-
Tom Gibbon
(@TomGibbon_) reported
from
Gloucestershire, England
@EE is service down in Gloucester? Neither me or my wife can make or receive calls.
-
steve chester
(@stedge27) reported
from
Gloucestershire, England
Dear @EE why is your 4g signal so slow in Gloucester ? #whatamipayingfor
-
Jim Simons
(@pippinsboss) reported
from
Cheltenham, England
Excellent service from @EE. We had an intermittent broadband problem. Their Web site says text HELP to them, so I did. A robatvtwxrws back a few minutes later to say it had done some tests, found that there was indeed a problem, and said a human would call shortly. 1/3
-
GeogOnOut
(@GeogOnOut) reported
from
Gloucestershire, England
@EE I’ve been trying to get through to customer service regarding my grandparents broadband but have not been able to get through on my mobile as I am not a broadband customer. Help?!?
-
Tim Cooper
(@TimcTim) reported
from
Cheltenham, England
@ee recently swapped to EE FROM BT for broadband - whole family complaining as speed terrible- whats worse is they dont answer the phone and i cant contact them - not impressed at all - anyone know a good provider?
-
Grant Walker
(@G_Dubya_Walker) reported
from
Cheltenham, England
@EE where has your live chat gone? Can’t find it on the app or the website. Having serious connection issues with my new phone and need to discuss it
-
The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
@EE @educationgovuk Well, as your network has been down for most of today, you need to fix it, fast then
-
Matt Willis
(@mattwrailbus) reported
from
Cheltenham, England
@EE your staff telling my mother that you can use mobile data up whilst on WiFi? What utter crap! Saying 1GB can be used on 1 YouTube video?! Wow.. utterly poor customer service!
-
Craig salter
(@Craigs126) reported
from
Gloucestershire, England
@EE I feel my loyalty has counted for nothing in this process and don't understand being upgraded to a phone which isn't brand new on the market can be more money per month, unfortunately I am in a situation where I may have to go to another network,
-
𝓥𝓲𝓮𝓾𝔁 𝓻𝓸𝓶𝓪𝓷𝓽𝓲𝓺𝓾𝓮 #FBPPR
(@Mark_P0x0n) reported
from
Tewkesbury, England
@EE The problem lasted only for about 30 minutes. It affected all voice calls (via mobile and VOIP) and data services.
-
johnoldham
(@john_chelt) reported
from
Cheltenham, England
Contrasting customer service today Top Mark's to Tom @aplaninsurance Poor @EE service in Cheltenham
EE Issues Reports
Latest outage, problems and issue reports in social media:
-
Alanta Rose
(@AlantaRose) reported
@EE I cannot believe your lack of education with your customer service team - no one knows what they are doing ! This is the 4th I’ve had an issue this week - now your lines are closed. I cannot wait to leave your company ! Absolutely god awful. #ratherbewith3
-
journeyingjohn
(@journeyingjohn) reported
@EE the UK’s best network... ...for it's shareholders and management and most expensive with execrable service for it's customers. Despite the marketing hype, signal is no better than others, charges are massively higher and with contention ratios, real world speeds are poor.
-
Sean Mcnally
(@SeanMcn99075899) reported
So the bad network service continues from @EE can't wait till I can leave
-
one eye open when i’m sleeping 👁
(@eisfah) reported
Trying to upgrade my grandma’s contract and I just spoke to THE RUDEST, most disrespectful customer service rep ever 😳 even my sister is sat here shocked! @EE the guy didn’t even want to apologise on the phone, according to him he’d said nothing wrong!!!! Bloody fuming 😤😤
-
Jason Sheldon
(@Junction10) reported
Any idea if you’re ever going to improve the mobile signal in my home area @EE ? I’ve waited twelve hours for a support call from Apple and they couldn’t hear a word I was saying on two attempts to call me because of poor quality calls breaking up.
-
PeterRa33it
(@PeterRa33it) reported
Awful @EE service in regards to the @PlayStation addon I purchased yesterday. Processed my order, took £10 upfront, received a confirmation email only to be told there is no stock after I called them and no restock for A MONTH. Lost faith in @EE and will moving my next contract.
-
Paul Tofi
(@PTofi) reported
@EE No phone coverage in Wadebridge is there a local problem? I have had no service all morning.
-
Matty 🌈
(@Matthew88461305) reported
@EE Thank you for your help! I’m getting mixed messages, online chat says I can downgrade from today (3rd September) but when I call I’m getting told to call back on the 19th September. I don’t think people want to help me on this matter as I’ve been a customer for many years.
-
Jo
(@Jo67292493) reported
@EE The EE app doesn't work on my Xiaomi Redmi Note 9 phone. Please advise..
-
Al
(@alan_maddison) reported
@EE Or use the network that is still fast but 2x cheaper?