EE Outage in Cheltenham, Gloucestershire, England

@EE any chance of letting me log into the app or website, keep banging at me to pay my bill but last 3 weeks both down

@EE Thank you. The problem in the general area was fixed, except for mine. A helpful customer adviser helped me out and together we fixed it 👍😁

@EE Hello Michael, thank you for your reply. I have tried all the usual tips. Everything is green, looking as if there's a connection but there isn't. I just rang EE and was told by recorded voice that there is a problem in this area.

@EE can you please update me with when the phone signal will improve because I've had many important phone calls disconnect and I have had this going on for months now.

@EE is there any news on the status of the issues with data gifting. It’s been down since Friday and as yet I haven’t seen any official acknowledgement from your twitter account on the issue. Support and customer services have confirmed there is an issue.

If @EE call me again saying “as a valued business customer we have a great deal......” STOP This isn’t a business phone, tariff or anything like that - get your facts right, remove my number this database!!! Rude customer service is never good service by the way #EE

@EE what going on I have no signal, only got signal though WiFi

Worlds gone mad.... can’t cancel my phone contact with @EE in store but I can walk outside and call them and cancel because of #GDPR apparently.... I’m stood right in front of you! Instead I’ll reveal or my personal details in a outside in a busy street!

@EE #Gloucestershire #Gloucester Off to a great start this morning NOT! BTWholesale Broadband Performance Test at 0626hrs Download Speed 10.37Mbps Upload Speed 11.52Mbps. Not good enough. Now demand Alternative Complaint Resolution.

@EE #Gloucester #Gloucestershire well speeds now dropped to 13.44Mbps on a line where speeds achievable are stated to be 77.35Mbps. Acceptable range according to BT Wholesale 40Mpbs to 77.35Mbps. First call to EE Customer Services unexpectidly dropped. Explanation?

@EE hello again, I have been let down again, was promised another call back today between 10am and 12 noon, no response! You are a complete shambles as an organisation, a total failure from start to finish @WhichUK @SamsungUK even @VodafoneUK aren’t this bad, pull your finger out

@EE Still no call back from @EE your incompetence is boundless, your customer service is bargain basement trash! #EpicFail @SamsungUK @WhichUK @BBCWatchdog

@EE They are useless as well, your customer care is very poor, you need to get better! #eechallenge get better at looking after customers, take on board lessons from bad experiences to improve, remember better customer care is worth its weight in gold, right now it's trash town!

@EE Mel I'd like you to fix it, get one person who can keep a promise, never lie and is tolerant and not arrogant and sneering. What happened to service with a smile?!

@EE today your customer service is like hot garbage, like the garbage is actually burning! I wonder how @SamsungUK feel about this, I'm having a terrible customer journey! If @EE can mess it up they will! @BBCWatchdog @WhichUK #FailArmy

@EE can you tell me if my data gets speed limited at night because after 10pm it just goes to shit and to be honest I'm fed up of it.

Absolute joke! Only got my internet fixed a day ago and it’s broken AGAIN. Sort it out @EE!! Off on maternity leave with only day time telly!!!

@EE very poor customer service won't give me my number back. Contacting @Ofcom as a result. I don't recommend @EE any longer. 🤬

@christwattering @EE Mere carelessness can result in breach of contract.. Implicit in each of your tweets is that anything awry with EE behaviour = bad faith. It ain’t necessarily so. A. B. C. Whatever.

@EE Hi, Darlene here. Last May I wanted to cancel contract, was offered another contract - unlimited texts, calls, data. I have discovered that was false. I have no unlimited data & a lost phone. I went to Wandsworth shop today. No help. I pay £28 Still want to cancel. Can YOU help.

This is ******* ridiculous. Trying to do work on my website, but it keeps timing out and losing my work because the WiFi is so shit right now @EE 🤔🤔🤔

@Oxfordite @EE A) *without bothering to ask about the details. B) EE did no such thing, when I brought up the out of bundle charges they rather curiously went silent. Right of cancellation comes in to play if they have broken the terms of the contract. Aka bad faith.

@EE Hey, don't worry, I've checked the coverage before and unfortunately no carrier manages to get 4G indoors here. It stops just shy of our road. A few years ago they wanted to build an antenna nearby but the NIMBY's got up in arms. Now they wonder why our reception is poor.

@Oxfordite @EE A) *without bothering to ask about the details. B) EE did no such thing, when I broughr up the out of bundle charges they rather curiously went silent. Right of cancellation comes in the play if they have broken the terms of the contract. Aka bad faith.

Cannot believe @EE charged me £24 for calling @AXS_UK 😭😤😥 as if I’m not poor enough 😤😤😤 £24 is half of a JLS ticket ffs I’m pissed