HSBC status: access issues and outage reports
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- HSBC generated 0 outage signals in the last 24 hours around Marple, including 0 direct reports.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Marple, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Marple, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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HSBC Issues Reports Near Marple, England
Latest outage, problems and issue reports in Marple and nearby locations:
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chava erlanger (@chavasart) reported from Manchester, England@HSBC_UK The worst Internet banking ! and worst customer service are we still stuck in the 1990s??? Since when do you need in year 2022 to print out a form to reset your Internet banking? I thought you went paperless and are conscious of the environment?##Internetbanking#Outdated
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Pamela Higgins (@SpamellaB) reported from Manchester, England@HSBC_UK hi there, I've lost my purse and don't have the app on my new phone so I can't log in to mobile banking or call as I don't have my HSBC card, please help I need to freeze / cancel it ASAP!
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Niki Dugdale (@DugdaleNiki) reported from Ashton-under-Lyne, England@HSBC_UK been waiting for 1 hour now on the "customer service" line! As a potential new customer, this does not fill me with hope!
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Cory B (@MrCoryB) reported from Manchester, England@HSBC_UK Ok, this doesn’t seem to help. I only have a credit card, I don’t have a current account with HSBC to transfer from. Can I not just pay with a debit card from another provider like you can with other credit cards?
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Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported from Salford, England@bankwithsmile @HSBC_UK @bankwithsmile It took over a week for your team to agree to send a 2nd replacement card after I first let them know 1st hadn't arrived. They sent me two follow up messages asking if the 1st had arrived, each of which took another 2-3 working days for a response from you.
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Angela Nathaniel (@angelajnat) reported from Ashton-under-Lyne, England@HSBC_UK new customer feedback!!! Make sure your staff verify customers so they know who they are speaking with and not divulge account information 🤔not a very good experience!!!!
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Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported from Salford, England@bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.
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Adam Carney (@adamrcarney) reported from Salford, EnglandNew low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful
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debbie ellis (@Asupremeshot) reported from Manchester, England@HSBC_UK your customer services are pretty much non existent. 2 hours wait on the phone to be cut off. Money has not be transferred for 34 days - total disgrace
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Miss.Viktoria.Quinn (@ViktoriaQuinn) reported from Manchester, EnglandGoodbye @HSBC_UK you’ve been failing me since 2006 with your bad customer service and outdated policies. Hello @StarlingBank with your excellent reviews and the fact you were founded by a woman!
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Jonathan Hodgson (@Jonathan1922) reported from Wilmslow, EnglandDear @HSBC_UK Your security protocols are impossible to navigate. I cant access my account at all. What is the number to speak to a real person in the UK who I have a fighting chance of being able to understand? #pissedoff
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Cory B (@MrCoryB) reported from Manchester, England@HSBC_UK is it possible to pay something off a HSBC credit card via the HSBC app or do I need to log in via desktop? I’ve just done a balance transfer but can’t see where I’d go to pay a some off each month on the app?
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Kristoffer Tsinontas (@krisminime) reported from Stockport, England@HSBC_UK Hi. The public beta for iOS15 came out yesterday and your app isn’t compatible. All my other banking apps are. When will the app be updated to support iOS15? Thanks.
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Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported from Salford, England@bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.
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THE END GAME (@SALMAN_1562) reported from Salford, EnglandDisgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!
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Matt Jones (@Mattyjay36) reported from Sale, England@HSBC_UK I contacted you yesterday with a basic enquiry regarding travel insurance. Took me an hour to get through having been cut off twice. Chap I spoke to was supposed to e-mail latest aspect travel policy but hasn’t done. I cannot face trying to call again. Can you help?
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BethSaysRelax (@BethSaysRelax) reported from Manchester, England.@HSBC_UK 'customer service' is shockingly awful.
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Adam Carney (@adamrcarney) reported from Salford, EnglandOnce again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.
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Naomi Short (@nome0071) reported from Sale, England@HSBC_UK app appears down, any update for users?
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Jojo Chinaski aka Joanna Elizabeth Phillips (@jojochinaski) reported from Manchester, EnglandThe only time @HSBC_UK have bothered to block my card is when I joined @Cobratate 's platform. QQ, do the @irishtravellers have a website? They're in town as luck would have it! Eyes alive, boys. You saved my life, I'm gonna buy Ur donuts x
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Kaey (@ThatGuyKaey) reported@Archiemurp @HSBC_UK Oh ****, didn’t know they do this 🫣
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Nathan (@nathanwilde83) reportedAnd the rest. Opened a @HSBC_UK Fixed Rate Cash ISA 1 Apr for funds to transfer in at maturity on 1 May. 2 mths in & 1mth lost interest: zilch. Call centre ill informed help. Yet their Wealth ppl want me to move a £1m pension fund to them?? Not if they can’t get the basics right!
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Simon Stockley (@si78475) reported@HSBC_UK Hi, I havent received my debit card sent to Thailand and your chat/messaging isnt working error 1007. Please help arrange a replacement without calling.
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Nash (@NashNash008) reported@simplyroch246 @HSBC_UK Look what your age mates are doing. Fix up
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Keven (@keven0262) reported@UKFtweets if any of your clients would like to talk to a SME banking with @HSBC_UK business banking for 15 years, quadrupled turnover in last 4 years but will no longer accept shody service ( 4 weeks into 48 hour call back promise of @HSBC_UK ) i"m here. Verified accounts only.
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Thomas Thorburn (@ThomasThorburn) reported@HSBC_UK I am a Premier account holder, have had my phone and wallet stolen in Portugal, service offered by Aviva is woeful, unable to get through, told that coverage is actually much lower than advertised, with a month wait. Stranded here for a week more no phone bank cards etc
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Nick Saunders (@uknsaunders) reported@HSBC_UK can I raise a complaint about your gdpr team? They have sent emails asking for confidential information without providing proof of who they are. The email also has grammar errors and despite providing details to match me to my account 100% they say they can't.
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★¸.•☆•.¸★ GoGo★⡀.•☆•.★ (@BlancoGoGo) reported@Bearded_Paddler @HSBC_UK Seriously?! I’ve shifted way more than this lately, no problem.
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T Bolts (@Marathon_Tardis) reported@HSBC_UK been with you 2 days. Most infuriating customer service contact systems ever.
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Christine Mcgeorge (@ChristineM5051) reported@HSBC_UK Help. Please clarify the terms of an on line bonus savings account