Is HSBC down in Billericay, Essex, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Billericay, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Billericay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Login (18%)
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Website (15%)
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Transactions (5%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports Near Billericay, England
Latest outage, problems and issue reports in Billericay and nearby locations:
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Called customer support on 25-11-2022. You executive said I will get a call back on 26-11-2022 and your team will mail me the Swift copy for the transaction I done with global account. No call back and no Swift copy yet. Chat support will take 1 hr (MOBA says so).
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Your executive who was handling this situation made things terrible. But I like to express my happiness for those people supported from the 25th over call and chat support. You took some time to resolve it, but I am happy we finally settled!!! Thankyou!!!1
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Alex 🀄️
(@AlexKLMan) reported
from
Romford, England
@CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.
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Jack Mason
(@JackStoneMason) reported
from
Chelmsford, England
@GrahamBoylan @HSBC_UK We've had the same problem mate! A comedy of errors with them. Have wasted almost 2 full days on hold to them too over the past 3 months
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Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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Lisa Philpott
(@Lisa2672) reported
from
Southend-on-Sea, England
@ShappiKhorsandi @HSBC_UK I’ve been with @LloydsBank since I was 15 - so 35 years now. Never had any issues with them. Only thing is local branches have closed down which is sad but I mostly do on line banking now. Good luck. x
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!
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Jayne Pocock
(@jayne_pocock) reported
from
Basildon, England
@HSBC_UK can anyone explain why my global account atm card doesn’t work, can’t be read by HSBC arms or used to purchase goods? Interestingly my husband has the exact same issue. Apparently I@must call the global account helpdesk which only operates Mon-Fri 8am - 6pm………..
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Really I should look for some other banks to work with? Minimum 22 minutes to talk to @HSBC_UK customer care executive looooong waiting line. No more transaction with your un regularised unstructured Global money account who cannot provide me a Swift copy as per your policy
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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paul simmons
(@paulsim55825613) reported
from
London, England
@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
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Miss Jones
(@laurenracheljo1) reported
from
Romford, England
@xAniyahx @HSBC_UK Is Hsbc down too???
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Simon ⭐️⭐️
(@legendsi) reported
from
Basildon, England
@HSBC_UK having trouble logging onto to my internet banking. Is the system down?
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Yes. The issue is resolved I was happy to update the same here. But you know what, same happened for the transaction on 5th December 2022. As per my understanding, based on previous experience the new one will not be resolved for another 1 month. @HSBC_UK worst experience
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Then may be we can escalate to the financial ombudsman or someone with authority. I hope your team is aware that your app showing 72hrs deadline for transaction done through Global money account and HSBC mobile app. If it's a Glitch please update the deadline.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Hopwood
(@TonyHopwood9) reported
@HSBC_UK Why is Chat not available on the Internet Banking website?
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Anu
(@Anu21858966) reported
Digital banks are a saviour. Completely contrasting experience of opening a bank account with a neobank and HSBC. Took me 2 hours with HSBC customer care with no resolution to the erroneous online process. @HSBC_UK very disappointing service
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😎
(@koulkashmir) reported
@HSBC_UK a student is struggling to open an account in your bank in wales and your customer service is rendering a dis service no wonder the bank is doing so bad in India as well looks to be the company problem
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Andy Parker
(@andy__parker) reported
@HSBC_UK I'm guessing that hsbc really isn't bothered about issues like this that seems to be affecting a lot of people looking at other online forums, guess if hsbc isn't bothered then maybe it's time to switch to a bank that actually cares about its customers
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craig wood
(@woodc72) reported
@HSBC_UK can you tell me why your waiting times are so long all of the time, surely more staff available to take calls would be offering a better customer service, please don’t blame COVID for not having the staff to take a phone call . #unaceptable
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Caroline Shawley
(@carolineshawley) reported
@HSBC_UK BA would only refund to the HSBC card I paid on. HSBC received this refund on 18 March. I have provided HSBC with my new NW details and HSBC say the payment was sent on 14 April but it has not been received by NW (me). Please help!!
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Ratnakar Tiwari
(@RatnakarTiwari1) reported
@HSBC_UK I have been locked out of my account since Friday. I have spent over three hours trying to sort it out, the last one and a half hour listening to hold music. Important payments need to be made. Could you help, please?
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Jon
(@LufcJon) reported
@ReleaseGibbons @joecousins89 @HSBC_UK The cleaner doesn't work for HSBC, a cleaning firm will provide a cleaning service. There's a risk many there may lose their jobs sadly when HSBC doesn't ask the cleaning firm back again in future.
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John Horn
(@_johnhorn) reported
@HSBC_UK wife needs to speak to someone urgently regarding a direct debit that has been set up without her knowledge... been on hold for one hour.... got through to a muppet who forwarded the call to closed office... help!
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Dr David Price
(@DrDavidWPrice) reported
@HSBC_UK @HSBC_UK The analysis graphs are back on the Wealth Dashboard, but they still stop at 16th April. How can this have been left broken for so long?