HSBC status: access issues and outage reports

Problems in the last 24 hours in Billericay, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Billericay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Billericay, England

Latest outage, problems and issue reports in Billericay and nearby locations:

• 
  Jayne Pocock (@jayne_pocock) reported 31 seconds ago from Basildon, England

  @HSBC_UK can anyone explain why my global account atm card doesn’t work, can’t be read by HSBC arms or used to purchase goods? Interestingly my husband has the exact same issue. Apparently I@must call the global account helpdesk which only operates Mon-Fri 8am - 6pm………..

• 
  Jack Mason (@JackStoneMason) reported 5 minutes ago from Chelmsford, England

  @GrahamBoylan @HSBC_UK We've had the same problem mate! A comedy of errors with them. Have wasted almost 2 full days on hold to them too over the past 3 months

• 
  Justin Joy (@Justin_M_Joy) reported 7 minutes ago from Chelmsford, England

  @HSBC_UK Your executive who was handling this situation made things terrible. But I like to express my happiness for those people supported from the 25th over call and chat support. You took some time to resolve it, but I am happy we finally settled!!! Thankyou!!!1

• 
  Alex 🀄️ (@AlexKLMan) reported 13 minutes ago from Romford, England

  @CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.

• 
  Justin Joy (@Justin_M_Joy) reported 15 minutes ago from Chelmsford, England

  @HSBC_UK Called customer support on 25-11-2022. You executive said I will get a call back on 26-11-2022 and your team will mail me the Swift copy for the transaction I done with global account. No call back and no Swift copy yet. Chat support will take 1 hr (MOBA says so).

• 
  Paul Dwyer (@pauldee74) reported 17 minutes ago from Grays, England

  @HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!

• 
  Justin Joy (@Justin_M_Joy) reported 32 minutes ago from Chelmsford, England

  @HSBC_UK Really I should look for some other banks to work with? Minimum 22 minutes to talk to @HSBC_UK customer care executive looooong waiting line. No more transaction with your un regularised unstructured Global money account who cannot provide me a Swift copy as per your policy

• 
  Justin Joy (@Justin_M_Joy) reported 43 minutes ago from Chelmsford, England

  @HSBC_UK Then may be we can escalate to the financial ombudsman or someone with authority. I hope your team is aware that your app showing 72hrs deadline for transaction done through Global money account and HSBC mobile app. If it's a Glitch please update the deadline.

• 
  Paul Dwyer (@pauldee74) reported 48 minutes ago from Grays, England

  @HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!

• 
  Miss Jones (@laurenracheljo1) reported 50 minutes ago from Romford, England

  @xAniyahx @HSBC_UK Is Hsbc down too???

• 
  Simon ⭐️⭐️ (@legendsi) reported 53 minutes ago from Basildon, England

  @HSBC_UK having trouble logging onto to my internet banking. Is the system down?

• 
  Justin Joy (@Justin_M_Joy) reported 60 minutes ago from Chelmsford, England

  @HSBC_UK Yes. The issue is resolved I was happy to update the same here. But you know what, same happened for the transaction on 5th December 2022. As per my understanding, based on previous experience the new one will not be resolved for another 1 month. @HSBC_UK worst experience

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  cardiffbhoy (@stephenrcardiff) reported 6 minutes ago

  @HSBC_UK daughter is locked out of her online banking and nobody can help

• 
  GOOGZ (@GOOGZYY) reported 7 minutes ago

  @HSBC_UK push notifications for the app are no longer working I’ve tried switching them off and back on again Still not working Frustrating not to know and keep an eye when money is going on and out

• 
  Salah ElBaba (@SalahElBaba) reported 7 minutes ago

  @HSBC_UK I ordered a new credit card that still hasn’t arrived. When I call your helpline, they ask for the card number which I obviously don’t have yet. Can you please help.

• 
  Zlatan1985 (@Zlatans1985) reported 11 minutes ago

  @DungeonsJoypads @HSBC_UK an overseas call center will basically be a triage these days, the staff will have basic info on your account and can do nothing but log the issue. they will be locked down due to fear of data leaks by rouge staff etc....

• 
  Swim Sistas (@swimsistas) reported 11 minutes ago

  @HSBC_UK The banking app is not working and that means that also the online banking is also inaccessible. How can we access an account?

• 
  Alex Roebuck (@AlexRoebuck) reported 12 minutes ago

  @HSBC_UK Woken up to an email from you confirming registration of my card on Apple Pay. I’m lead to believe this was a glitch - will you be issuing a follow up to confirm?

• 
  Ahmad Shakeel Qaiser (@AhmadShakeelQa1) reported 13 minutes ago

  @HSBC_UK Feedback - Customer Services are getting poor day by day in HSBC. Spending over 60 minutes to just raise a complaint. And customer services agent still trying to find out someone in HSBC before he can raise a complaint. Rude and very poor customer services.

• 
  𝗞𝗮𝗿𝗶𝘀𝘀 🌸 (@Karisspluck) reported 14 minutes ago

  @HSBC_UK Hi, I’ve cancelled my credit card and the app has now signed me out. I still have a document I need to read but can’t access it. Will this be sent to me in the post instead? I’m assuming it just says to cut up the card, but I’m not sure.

• 
  SP (@upsteve1) reported 15 minutes ago

  After a long run. Today I will be closing my @HSBC_UK account and savings account. The service has massively declined, the customer service agents don’t know how to action requests which has ultimately cost me a vast amount of money over the last few months.

• 
  TheDiggers (@TheDiggers4) reported 15 minutes ago

  @Peter_Croden @HSBC_UK Same. Must be a glitch of some sort. Good to know it's not just me.