Nationwide status: access issues and outage reports

Problems in the last 24 hours in Luton, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Luton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Luton, England

The most recent Nationwide outage reports came from the following cities: Luton, Shefford, and Leighton Buzzard.

City	Problem Type	Report Time
Luton	Transfer	14 days ago
Shefford	Website	1 month ago
Leighton Buzzard	Transactions	2 months ago
Letchworth Garden City	Transactions	4 months ago
Letchworth Garden City	Mobile App	5 months ago
Dunstable	Website	5 months ago

Community Discussion

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Nationwide Issues Reports Near Luton, England

Latest outage, problems and issue reports in Luton and nearby locations:

• 
  Luke Swann (🦢) (@_LukeSwann) reported 6 minutes ago from Hexton, England

  @AskNationwide hello, can you please tell me how much longer the mobile banking payments are going to be down for?

• 
  Scott Griffwood 🏳️‍🌈 (@S_eastwood) reported 7 minutes ago from Luton, England

  Dreadful dreadful service from @AskNationwide. Already over time scales for returning home buyer survey to us. Ask for details so we can chase ourselves and get told another 2 working days for someone to respond meaning well over max limit of time.

• 
  Nolan Johnson (@NolanJo68454247) reported 14 minutes ago from Leighton Buzzard, England

  @AskNationwide hi there. I have tried numerous times to get through to your customer service team to change a direct debit. After being on hold today again for 20 minutes, I have yet again been cut off. Can I change the date on the mobile app?

• 
  Ben Walsh (@BenjiBoyW) reported 18 minutes ago from Kimpton, England

  @AskNationwide hi all, I've forgotten the PIN for a Nationwide credit card I have - can I retrieve it via the app or the website. I need to use it next week. Thanks

• 
  Autumn Ravenwood (@MrsSmith1711) reported 35 minutes ago from Dunstable, England

  @AskNationwide Yeah but we can't transfer money or make payments to bills. This is the most important thing, if you have a glitch FIX IT!

• 
  Scott Griffwood 🏳️‍🌈 (@S_eastwood) reported 39 minutes ago from Luton, England

  @AskNationwide That's who ive spoken to after 69 minute call yesterday told her system is down and today they have to email someone who will take 2 working days to give some simple information. It's simply not acceptable customer service for something thats cost £375 to be done

• 
  Steve Attwood (@SteveAttw00d) reported 59 minutes ago from Ampthill, England

  @AskNationwide your online offering is archaic. After upgrading to flexiplus I'm unable to log on to UKI PORTAL and nobody has been able to resolve. Call back promises broken.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jenny Smith (@GoodyActually) reported 7 minutes ago

  @AskNationwide I wrote to them as someone that had very much been part of Pride celebrations in the past, but who felt unable to support the incarnation that @AskNationwide was promoting, by the way. /end

• 
  Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported 12 minutes ago

  @AskNationwide just had a faster payment sent however nothing is showing in the app are you aware of any issues

• 
  Dr Barney Craggs FCIIS (@barneyc) reported 13 minutes ago

  It's 2026 @AskNationwide why are we still blatting confidential docs around by email and not a sensible secure file transfer service?!

• 
  Ryan Gerrard (@RyanLGerrard) reported 23 minutes ago

  @AskNationwide Why do you think it’s acceptable for your advisors to lie about correspondence they have in fact received from me? This has resulted in a non-thorough investigation by a very dismissive complaints handler, who has now closed the case. Shocking customer service.

• 
  Firetrapdiva (@ItsOnlyStubbsy) reported 25 minutes ago

  @AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved

• 
  lm210 (@mm219009) reported 27 minutes ago

  @AskNationwide hi, any known phone line issues? I’ve phoned twice and got cut off after being on hold for 6 minutes both times. Selected call back option and I’ve been hung up on again when the advisor phoned me back!

• 
  REALLY SCARY GUY📎 (@fucking_scary) reported 35 minutes ago

  @AskNationwide Can’t log into my mobile account since I got a new phone, called one of your guys like a month ago & he said I’d get a new passnumber in the post which never arrived. Now when I try to call, the ai doesn’t understand the problem & eventually puts me on hold just to be hung up on

• 
  The Official Salty 🥃 (@TheTipsyDram) reported 38 minutes ago

  @AskNationwide Tried all those and still same screen - was working perfectly yesterday

• 
  Matt Leslie (@mattleslie74) reported 39 minutes ago

  @AskNationwide Your app is not working. Internet banking is not letting me in without said app. And I tried that number earlier only to be given the runaround by your automated service who wanted to ask the same set of questions for eight minutes

• 
  Chris (@Sparky2504) reported 40 minutes ago

  @AskNationwide This is exactly why I’ve now taken my 3 accounts to NatWest. Nationwide are so behind with the times with their procedures & systems. NatWest can usually fix everything online without having to call them. People don’t have time to call companies & wait on hold for ages anymore!