Nationwide status: access issues and outage reports

Problems in the last 24 hours in Luton, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Luton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Luton, England

Latest outage, problems and issue reports in Luton and nearby locations:

• 
  Ben Walsh (@BenjiBoyW) reported 3 minutes ago from Kimpton, England

  @AskNationwide hi all, I've forgotten the PIN for a Nationwide credit card I have - can I retrieve it via the app or the website. I need to use it next week. Thanks

• 
  Nolan Johnson (@NolanJo68454247) reported 6 minutes ago from Leighton Buzzard, England

  @AskNationwide hi there. I have tried numerous times to get through to your customer service team to change a direct debit. After being on hold today again for 20 minutes, I have yet again been cut off. Can I change the date on the mobile app?

• 
  Scott Griffwood 🏳️‍🌈 (@S_eastwood) reported 18 minutes ago from Luton, England

  Dreadful dreadful service from @AskNationwide. Already over time scales for returning home buyer survey to us. Ask for details so we can chase ourselves and get told another 2 working days for someone to respond meaning well over max limit of time.

• 
  Steve Attwood (@SteveAttw00d) reported 38 minutes ago from Ampthill, England

  @AskNationwide your online offering is archaic. After upgrading to flexiplus I'm unable to log on to UKI PORTAL and nobody has been able to resolve. Call back promises broken.

• 
  Scott Griffwood 🏳️‍🌈 (@S_eastwood) reported 42 minutes ago from Luton, England

  @AskNationwide That's who ive spoken to after 69 minute call yesterday told her system is down and today they have to email someone who will take 2 working days to give some simple information. It's simply not acceptable customer service for something thats cost £375 to be done

• 
  Luke Swann (🦢) (@_LukeSwann) reported 46 minutes ago from Hexton, England

  @AskNationwide hello, can you please tell me how much longer the mobile banking payments are going to be down for?

• 
  Autumn Ravenwood (@MrsSmith1711) reported 47 minutes ago from Dunstable, England

  @AskNationwide Yeah but we can't transfer money or make payments to bills. This is the most important thing, if you have a glitch FIX IT!

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Barry O'Neill (@BCJONeill) reported 3 minutes ago

  @AskNationwide Your new look appears to be flawed. No way to specify a specific date range for transactions and then print ALL of them in a single document, which means no saving them as a PDF either. Please fix this before you do away with the old format. Unhappy customer.

• 
  krupal (@krupalb) reported 4 minutes ago

  Very concerned by @AskNationwide handling of my account. Very disappointed with Nationwide. A payment was blocked, no clear reason was given, and my online access was restricted. Because my phone is also locked due to a work-profile issue, I’m left unable to access my banking...

• 
  daisy macvicar (@daisy_macvicar) reported 5 minutes ago

  @AskNationwide I’ve tried phoning and been hung up on as it says I’m not registered to telephone banking. I need to access my account as I’ve got payments I need to make. The card that says I need to put in to the card reader isn’t my card.

• 
  Chris Mollett (@CPFCmollett) reported 5 minutes ago

  @AskNationwide I have recently started getting statements for an ISA account however I was under the impression that I closed down all accounts with yourselves a long time ago. Your AI assistant is asking me to log in to online banking to receive help but I don’t have it to do so

• 
  Premier League tour (@IAmtheRedeemer) reported 6 minutes ago

  The new update for the @AskNationwide app is so useful. Being able to view your PIN and card details inside the app is a massive help.

• 
  Jasmin Keppie (@JasminKeppie) reported 7 minutes ago

  Been loyal customer to @AskNationwide for 16 years but having two current accounts with them every year and because I can’t afford to save not getting the £100 bonus totally has put me off banking with them now.

• 
  Kaarin (@Kaarin007) reported 8 minutes ago

  @AskNationwide I lost a better interest rate because your processes are antiquated, if not down right illegal! 2 months to sort out a very small mortgage and it's caused so much stress. Complaints couldn't even tell me when a decision was made & the letter I never received @Debbiecrosbie1

• 
  X_eON (@X_eON) reported 14 minutes ago

  @AskNationwide Hello don't know if i'm being stupid or ? but i'm trying up online access and have a been sent a passnumber by post but there is nowhere to put it? there is no mobile or email attached to my account so can't proceed? what use is the point of passnumber by post?

• 
  james (@jimbo271960) reported 16 minutes ago

  @MichaelFra89678 @duffers0000 @AskNationwide Current account saving account and a mortgage if you have one these you should get it but theres always T&C's i did have one but they closed it down bastards lol

• 
  Tina Raistrick (@tinamay1977) reported 21 minutes ago

  @AskNationwide They cant be ,down detector are reporting issues. Ive done the above.