Nationwide status: access issues and outage reports

Problems in the last 24 hours in East Horsley, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in East Horsley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near East Horsley, England

The most recent Nationwide outage reports came from the following cities: Crawley, and Worcester Park.

City	Problem Type	Report Time
Crawley	Mobile App	2 months ago
Worcester Park	Mobile App	2 months ago
Walton-on-Thames	Login	2 months ago
Crawley	Mobile App	4 months ago
Redhill	Website	4 months ago
Kingston upon Thames	Website	8 months ago

Community Discussion

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Nationwide Issues Reports Near East Horsley, England

Latest outage, problems and issue reports in East Horsley and nearby locations:

• 
  Nigel Vivian (@nigelvivian) reported 1 minute ago from Kingston upon Thames, England

  @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

• 
  Joanna_Laura (@Joanna_Laura88) reported 2 minutes ago from Redhill, England

  @AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.

• 
  Mike (@mikephotowild60) reported 3 minutes ago from Guildford, England

  @Barclaycard Why would we do that after 20 years free of Barcleys problems. We are so pleased to be with @AskNationwide ever since with very few problems when we had resolved in 24 hours.

• 
  Mike Fuller (@ninepine) reported 17 minutes ago from Banstead, England

  @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

• 
  Joanna_Laura (@Joanna_Laura88) reported 36 minutes ago from Redhill, England

  @AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?

• 
  Adam Rees-Taylor (@adamreestaylor) reported 36 minutes ago from Kingston upon Thames, England

  @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

• 
  Steve Brown (@BrownGFX) reported 45 minutes ago from Kingston upon Thames, England

  @AskNationwide We have separate login credentials but all accounts are in joint names

• 
  Joanna_Laura (@Joanna_Laura88) reported 52 minutes ago from Redhill, England

  @AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sarcastic Fringehead (@Pragjag) reported 22 seconds ago

  Is @AskNationwide having a bit of a nightmare? Last night I couldn’t make an online banking payment (it went through OK this morning) and now a ticketing site can’t contact them.

• 
  Steve Scrase (@StevenScrase) reported 1 minute ago

  @AskNationwide @AskNationwide Shocked by the lack of support from you. As a customer with documented neurological and spinal issues, your refusal to adapt your communication style is a breach of the Equality Act. I need a specialist to contact me who understands 'Vulnerable Customer' protocols.

• 
  cni (@Claire11152715) reported 4 minutes ago

  @AskNationwide @wooshy90 It’s down look at all the reports !

• 
  #Dalekphobia a.k.a. #anti_Dalek_hatred tsar (@bindon) reported 5 minutes ago

  @AskNationwide The "new look" on the customer web portal is atrocious. You must create an option to keep the previous format permanently! I would switch banks, but I've been a customer for 40 years. Hopefully you will get over whatever it is ur design team are going thru & go back to how it was

• 
  Matt G (@Icematt12) reported 9 minutes ago

  @AskNationwide Having trouble making payments to unsaved payees that automatically open the app to make a payment. Always gets a vague "Something has gone wrong" error message. Even paying my AmEx like I have done numerous times.

• 
  Darren Woods (@spinneywoods) reported 13 minutes ago

  @AskNationwide must say very unhelpful with a concern about my account not good customer service

• 
  OL (@LerryOwen) reported 18 minutes ago

  Hey @AskNationwide very disappointing you can’t open a ISA with yourselves online unless you’re an existing customer. Also very poor not to be able to transfer an existing isa in along with allowing this years allowance.

• 
  A S Rees (@reessandm) reported 19 minutes ago

  @AskNationwide Can't request pin reminder to access card reader

• 
  Bobby Zelmut (@cockwomblefree) reported 19 minutes ago

  @AskNationwide I cannot access the app on my android phone. I have updated and restarted the app but it keeps saying service unavailable. I have a secure internet connection.

• 
  Kieran Byng (@ISaveDolphins) reported 23 minutes ago

  @AskNationwide Do you have a chat facility on line? Don't have access to a phone.