Is Nationwide down in Basildon, Essex, England?
Some problems detected
Users are reporting problems related to: website, login and mobile app.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Basildon, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 31: Problems at Nationwide
Nationwide is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (31%)
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Login (28%)
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Mobile App (27%)
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Transactions (10%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map Near Basildon, Essex, England
The most recent Nationwide outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| London |
Website | |
| London |
Website | |
| London |
Mobile App | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Karen Taberham
(@kazzitabs72) reported
from
Chelmsford, England
@AskNationwide #disappointed can’t get through to branch says on website open phones. It answered and saying closed ! Wanted to give notice of withdrawing large amount of money rather than just turn up !
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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Sy Howard
(@Syhoward1974) reported
from
Grays, England
@AskNationwide when can I expect a final mortgage statement as we have been waiting over 6 weeks now and we was told after 15 working days, just interested as we feel we have paid to much?
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Ian Gate-Stone
(@Ingatestonian4) reported
from
Brentwood, England
@AskNationwide Wouldn’t it be a good idea to update your website with the actual opening hours of branches? I’m not a customer but have travelled specially to your Brentwood branch to advise of the death of my mother, only to find the door locked at 2pm not 4.30 as stated. Great!
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sandy overall
(@overall_sandy) reported
from
Romford, England
@AskNationwide my app won't allow log in saying service issue but website states service levels are normal
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Char ✌☮
(@sharlutte94) reported
from
Chelmsford, England
@AskNationwide hi Nationwide, I've recently moved house and I haven't had a letter with how much/when our first mortgage payment is going to be taken. Please can you help?
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Elishama Kadzirange
(@Ekadzirange) reported
@AskNationwide That’s unacceptable. Totally unacceptable.I will be raising this to the FOS because you should be fined for this. What kind of a software dev team do you employ that can’t even given an estimated fix time?
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Lauren
(@LaurenC54053143) reported
@AskNationwide I take it that the direct debits I have due will not be paid because of this issue? Can I have some details on how to claim back late fees please? I'm also going to need something in writing for the missed payments that will show on my credit score.
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Kiia_coco
(@CocoKiia) reported
@AskNationwide @nikki79692361 @financialombuds I think this “building society” should be investigated by you on behalf of all their customers. I’m sure you can fine them for their poor level of service. If you can fine NatWest for washing money, you can fine Nationwide for not allowing access.
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Kiia_coco
(@CocoKiia) reported
@tanyamaymurph @AskNationwide But you would need to explain why you think Nationwide should compensate you for being out of pocket due to their IT error and if you can’t cover all corners then it won’t be happening. So if you’re out of pocket, it’s your own fault.
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Sean
(@TheOneSmee) reported
@AskNationwide be losing me as a customer after this , i need nappys urgently and unable to as my money hasnt arrived in my account
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Cait ⚠️ ENDWALKER SPOILERS ⚠️
(@JernlovCT) reported
@AskNationwide Hey is there any time frame for when the payment issues may be fixed?
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Surv1vor
(@surv1vor79) reported
@AskNationwide I’m not able to see incoming payments on my account, is this an issue and when will it be resolved please?
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Paul Turvey
(@thepaulturvey) reported
@AskNationwide I had already seen that, but there was no timestamp to say how old the issue is nor an estimate of a fix? In short, very little more than confirming what I knew when the transfer failed!
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Graham Vickers
(@GRVickers) reported
Getting sick now of @AskNationwide being down all the time…can’t get our money, can’t transfer our money..can’t even see our money. Get it sorted…it’s a Christmas and you’re making us more miserable than Boris and that’s saying something. #nationwide
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Chris Gibson
(@ChrisG2501) reported
@AskNationwide That doesn't help people that have urgent bills to pay