Nationwide status: access issues and outage reports

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Char ✌☮ (@sharlutte94) reported 4 minutes ago from Chelmsford, England

  @AskNationwide hi Nationwide, I've recently moved house and I haven't had a letter with how much/when our first mortgage payment is going to be taken. Please can you help?

• 
  sandy overall (@overall_sandy) reported 13 minutes ago from Romford, England

  @AskNationwide my app won't allow log in saying service issue but website states service levels are normal

• 
  Sy Howard (@Syhoward1974) reported 23 minutes ago from Grays, England

  @AskNationwide when can I expect a final mortgage statement as we have been waiting over 6 weeks now and we was told after 15 working days, just interested as we feel we have paid to much?

• 
  Karen Taberham (@kazzitabs72) reported 29 minutes ago from Chelmsford, England

  @AskNationwide #disappointed can’t get through to branch says on website open phones. It answered and saying closed ! Wanted to give notice of withdrawing large amount of money rather than just turn up !

• 
  Ian Gate-Stone (@Ingatestonian4) reported 58 minutes ago from Brentwood, England

  @AskNationwide Wouldn’t it be a good idea to update your website with the actual opening hours of branches? I’m not a customer but have travelled specially to your Brentwood branch to advise of the death of my mother, only to find the door locked at 2pm not 4.30 as stated. Great!

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Citizen Swift (@citizen_swift) reported 3 minutes ago

  @AskNationwide I can’t get to internet banking. It’s been blocked. Called again this morning and got someone but their system was down 🙃

• 
  David (@Earlofh) reported 8 minutes ago

  @AskNationwide This has changed because previously as soon as I bought something using my credit card I could immediately whilst on the app & so I didn’t forget, transfer the money from my current account to my credit card account, I can’t see the problem in not being able to do that now.

• 
  Gary Gadsden (@OfGadsden) reported 9 minutes ago

  @AskNationwide This year I've been excluded from your fair share scheme even though I have a current account & savings with you. Not overly bothered about the £100 it's the lack of respect 4 along time customer. I have spoken to someone & technically I don't meet the criteria as

• 
  Political Jack (@PoliticalJ4ck) reported 10 minutes ago

  @AskNationwide 2 things. I have push notifications on and they work. No issues there. But how do I get this for payments in and out? I.e. I paid someone £10 etc.

• 
  bells (@AnnaMercer17901) reported 10 minutes ago

  @AskNationwide great bank put £80 in my account with your card machine and taken it off me not great as a your online help was shocking

• 
  Christopher Freeman (@cmdfreeman) reported 13 minutes ago

  @AskNationwide Are you absolutely sure all your systems are working perfectly? I’ve been waiting over 90 minutes for a simple bank transfer…..

• 
  Mr Joshua (@MrMrJoshua) reported 14 minutes ago

  @AskNationwide Failure to Address My Needs as a Vulnerable Customer – 5 Months of Inadequate Service and Generic Responses.

• 
  James Eglinton (@RealEggy2023) reported 17 minutes ago

  @MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.

• 
  X_eON (@X_eON) reported 18 minutes ago

  @AskNationwide Hello don't know if i'm being stupid or ? but i'm trying up online access and have a been sent a passnumber by post but there is nowhere to put it? there is no mobile or email attached to my account so can't proceed? what use is the point of passnumber by post?

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 22 minutes ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡