O2 Outage Report in Butetown Community, Cardiff, Wales
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Butetown Community, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Butetown Community and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (54%)
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Internet (26%)
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Total Blackout (11%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Butetown Community, Cardiff, Wales
The most recent O2 outage reports came from the following cities: Barry, Cardiff, Rhoose, Newport, Caerphilly and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 Barry |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Total Blackout | |
| Cardiff |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Butetown Community, Wales
Latest outage, problems and issue reports in Butetown Community and nearby locations:
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Callum James Littlemore 🔶
(@CJLittlemore) reported
from
Cardiff, Wales
@O2 I woke up this morning to find I’ve been totally cut off. I can’t make calls, send texts or use my mobile data. All of this is kinda important for my work as I’m self employed - I can’t call your customer service line to see what the issue is. Can you look into it please.
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Shane
(@gingio) reported
from
Cardiff, Wales
@jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.
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Hywel Butcher
(@HywelButcher) reported
from
Cardiff, Wales
Top tip - don’t join @O2 - incompetent and useless! First no 4G, now no signal or data at all 🤯
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Mark Edwards
(@Welsh_PA) reported
from
Cardiff, Wales
@PA_Stacey Oh yes @O2 love to go OTT on bill notification. It’s a shame they don’t put more emphasis on sorting out their weak/phantom 4G signal 📡 #priorities
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Brad Channer
(@BradChanner) reported
from
Cardiff, Wales
@O2 This has always been an issue. We are with giffgaff whom I believe use your signal. I have tried everything. I have even bought a booster, but the reception coming into the booster isn’t enough to even make the booster work. Very frustrating. I have to sit in a window 4 reception
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Simon Hiscocks
(@Statto1927) reported
from
Barry, Wales
@O2 It’s CF11 8AZ. ardiff City Stadium. My point is that I can hardly get any connectiveity with a 4G signal showing. Someone sat next to me with EE can connect. Granted it’s a sports stadium but this was 60m before kick off with barley anyone in there. Happens every match 1/2
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Dan Guy
(@ThisIsDanGuy) reported
from
Cardiff, Wales
@O2 sucks that reduced the number of cafe Nero codes 😡
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Lisardo Vivas
(@LisardoVivas) reported
from
Cardiff, Wales
@O2 @tig1985 I’m in cardiff with same issue
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Brad Channer
(@BradChanner) reported
from
Cardiff, Wales
@teamIPSE Without a doubt! And phone signal! It is appalling how bad the signal is in parts of the UK outside of London! I am 4 minutes from the Cardiff city centre with no signal! #howareyoumeanttorunabusiness @o2networks @O2 @giffgaff
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Paul Williams Events
(@pwilliamsevents) reported
from
Tongwynlais, Wales
@jolilford @O2 Your kidding me!!! I have contacted customer services 3 or 4 times. Shocking service
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Paul Williams Events
(@pwilliamsevents) reported
from
Tongwynlais, Wales
Totally disappointed with @O2 customer service. A number transfer from a consumer account to business took 8 days when I was told it would take 24 hours. 3 phone calls to customer service and still not 100% sorted. #totallycrapexperience
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Garry Dauncey
(@daunce4thstreet) reported
from
Pontypridd, Wales
Never use @O2 recycle! sent them a phone that was in perfect condition & now they say the phone is damaged and are offering peanuts for it. If it’s damaged blame the flimsy packaging you send.
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
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Jamie Riddell
(@jamieriddell) reported
from
Cardiff, Wales
Hey @O2 who can I talk to about unlocking a phone. I've paid up and out of contact. Online form says no because of too many attempts ( no idea what my customer service code was) but I have all my account details.
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Simon Hiscocks
(@Statto1927) reported
from
Barry, Wales
@O2 2/2 it’s like someone deliberately switches off the internet on match days, but I’m sure that doesn’t happpen.....😉 Signal is perfectly fine there usually, & if it’s vol7me of people, why are other able to connect seems like an O2 thing as my son & daughter also have problems..
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Rhian Langham
(@Rhian1975) reported
from
Cardiff, Wales
@O2 shocking attitude of customer service rep. Please get in touch.
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andrew hill
(@andrewhillandCo) reported
from
Abercynon, Wales
@O2 @JohnnyMercerUK bit late that isn’t it - I think he has just a few followers who may have seen this and your ‘standard good customer response’
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The Dwyer Identify (F)
(@StephenADwyer) reported
from
Caerleon, Wales
@O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all
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End Of Terror
(@EndOfTerror) reported
from
Caerleon, Wales
@O2 I have a similar problem with @bt_uk
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Gavin Lewandowski
(@gavinlew) reported
from
Butetown Community, Wales
@ee need to kick a few cells around the Cardiff arena tonight very poor 4g coverage had to switch to your neighbours at @o2 for connectivity
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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💙🐝👑Spanna Monkey 🔧🐵🙊🏴☠️
(@SpannaD) reported
@O2 Please help as my SIM card has been deactivated and I keep going round in circles to find a number to contact you on… it’s a pay as you go Thank you x
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Tamzin Patterson
(@Tamzinpatterson) reported
@O2 I don't have another network sim I could test in it no. I've already requested to have my old phone unlocked but I was told you can't unlock it as it's not an o2 device?
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Ian Grody
(@pickled_tinker) reported
@Ofcom Yes, @O2 - take note. Having gone through every possible option on their customer services, you have to go to Lost/Stolen to actually speak to someone. Every other option hangs up on you.
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Adenike Olakunle (The Forbes’ Nurse)🇳🇬🇬🇧
(@thesentnurse) reported
@O2 Yet another disappointment from @O2 again. That refund promise for 17th of May was the 8th promise I’ve gotten from them. Does anyone knows a legal body that protects customer right in the UK? I need to take legal action against @O2
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Dave Harbisher
(@DHarbisher) reported
@O2 Too late, my contract has been cancelled due to breach of contract by O2, definitely won't be a returning customer
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BCL27 Design
(@bycandlelight27) reported
@O2 That's great, It has software and battery issues. I'm hoping I can just get a replacement one.
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BCL27 Design
(@bycandlelight27) reported
@O2 Hi, I called and spoke to customer service as I have a brand new faulty handset. They said to take it back to a store. Does it need to be the store it came from or can I go to my local one?
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Ronald Fart
(@TweeterGuyJ) reported
@O2 Every time I go on google. Same with my parents. Only an o2 problem.
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Dumayne
(@Duma4ne) reported
@O2 why tf is your service so ****?
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lizellen
(@lizwebb80) reported
@O2 @SkyUK so ive been a #skymobile customer since the beginning of May only to see that a mast is down in my area. No one can hear me on the phone and the updates keep making the date for fix longer and longer. Wish I'd stayed with Vodafone (and that's saying something)