O2 Outage Report in Alway, Newport, Wales
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Alway, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Alway and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (24%)
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Total Blackout (11%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Alway, Newport, Wales
The most recent O2 outage reports came from the following cities: Cardiff, Blackwood, Newport, Chepstow, Caerphilly, Cwmbran and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Phone | |
| Cardiff |
Phone | |
| Cardiff |
Total Blackout | |
| Blackwood |
Phone | |
| Newport |
Phone | |
| Chepstow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Alway, Wales
Latest outage, problems and issue reports in Alway and nearby locations:
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gareth bird
(@Garethbird85) reported
from
Newport, Wales
@O2 can someone from customer service contact me please
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S T Jones
(@STJonesx) reported
from
Alway, Wales
When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...
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Eddy 🏴
(@ChrisEddy_7) reported
from
Cardiff, Wales
It’s come to something when you can get 4 bars of 4G signal walking between Benidorm and Albir in Spain but can’t even get 3 bars of 3G signal in Cwmbran South Wales 👀 @o2
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Court✨
(@courttttxxo) reported
from
Avonmouth, England
Why does @O2 make it impossible to end your contract with them? I don’t need airtime on my iPad anymore & it’s been paid off for like a year but for the life of me I can’t cancel it anyway 🥴
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Hayley
(@Hayeley) reported
from
Cwmbran Central, Wales
@O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks
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S T Jones
(@STJonesx) reported
from
Alway, Wales
3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder
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👑Immy👑
(@ImogensMind) reported
from
Blackwood, Wales
@O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.
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S T Jones
(@STJonesx) reported
from
Alway, Wales
Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 @WBA Been horrendous for weeks - Can’t complete a call without having to call back numerous times - BS3 probably the worst of them all but M4 corridor from Cardiff to Bristol is a close second
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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susan denner
(@DennerSusan) reported
from
Cardiff, Wales
@O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for
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Peter Williams
(@meribelman) reported
from
Penarth, Wales
@virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2
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S H A N I C E
(@flowersshanice) reported
from
Cardiff, Wales
@O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 Glad it wasn’t just me - No signal anywhere near the ground
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Divya
(@divyaparikh_) reported
from
Cardiff, Wales
@O2 Thanks for all the help @O2! Just got a call saying matter has been resolved.
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Tanya #BLM 💙
(@agentblondie) reported
@tescomobile @O2 are the worst. Price hikes are ridiculous. Will be leaving for Giff Gaff.
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me
(@PCgonemad1066) reported
@O2 Well I pay my bills on time and I upgraded in November. I spoke to customer services now and they don’t why they’re calling me either. The automated service annoyed me. Grrr see that’s why I don’t talk to you and do it once a year. The less I call means you have great service!
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Clive Evans
(@wjwclive) reported
@O2 Still no service today???
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ultramanfighter
(@ultramanfighter) reported
@O2 need help it’s saying I have no network postcode hp2 please help it unfair that I pay for this and not able to get people call me
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Calder Slaven
(@calderslaven27) reported
O2 customer service is shocking, last person I spoke to getting mouthy over the phone with me over money I’m paying them because I asked for a better deal @O2
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elysia 🍋
(@elyysiaa) reported
@O2 Your customer care team are the worst in the whole entire world. I have never been more disappointed with a service in my life. Considering it is a stressful issue I am dealing with, I would have thought your advisors would have been more competent.
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Matthew
(@Dragon2611) reported
Either my phone is misreporting the strength of the 5G signal or @o2 have backhaulled the mast with wet string as was speed testing at 12 Down 2 up. I suspect it's seeing a weak 5g Subcarrier but reporting the signal of the main LTE carrier
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David Smith
(@DavidSm12327782) reported
@O2 @OakNational I would advise against any sort of business with O2, they have just the worst customer service ever. They refuse to engage with customers on the phone or by email, any issues they just don't care about and pass you from pillar to post but nobody will own a problem to completion.
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𝘽𝙚𝙚 ⟭⟬⁷ masterlist.📌
(@ratedxbangtann) reported
@O2 hi I got an upgrade on contract with you from iphone 11 pro to 12 pro and even though 5G is turned on and available in my area it refuses to connect to it and only uses 4G. It’s registered the sim and it works just doesn’t use the 5G network. How do I fix this?
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nat
(@nathaliemdavies) reported
@O2 worst customer service on ALL TIME! might as well cancel all the family plans we have with you guys! guess we are all going to EE now!