O2

O2 Outage Report in Alway, Newport, Wales

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Alway, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Alway and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Alway, Newport, Wales 07/29/2025 11:55

July 29: Problems at O2

O2 is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (50%)

    Phone (50%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Alway, Newport, Wales

The most recent O2 outage reports came from the following cities: Cardiff, Cwmbran Central, Newport and Clevedon.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Phone
United KingdomNewport Internet
United KingdomCardiff Phone
United KingdomCardiff Phone
United KingdomCardiff Internet
United KingdomClevedon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Alway, Wales

Latest outage, problems and issue reports in Alway and nearby locations:

  • DaiSmashie Dai Smash/DavidDoran (@DaiSmashie) reported from Cwmbran Central, Wales

    @O2 why are you offering free Samsung products when you take out a new contract then @SamsungUK won't accept the contract, emails and receipts as proof of purchase? Disgusting customer service from @SamsungUK

  • 92danielleyoung Dani 💋 (@92danielleyoung) reported from Alway, Wales

    What’s up with @O2 gone down before anyone can even get Peter Kay tickets 🤬🤬🤬🤬

  • CharlBalcombe Charlie Balcombe (@CharlBalcombe) reported from Cardiff, Wales

    @O2 hello! I forgot to put my UNiDAYS on when purchasing my new phone contract and I’m struggling to add it on after, is it possible you could help me with that please? :-(

  • davesouthphoto Dave South (@davesouthphoto) reported from Cardiff, Wales

    If I had a £1 for eveytime @O2 text me about my local mast being down. I wouldn't have to pay for my contract anymore. Wearing thin now guys.... 🙄

  • sarlpar Sarah (@sarlpar) reported from Henllys, Wales

    @O2 It’s been going on for months, I have friends dotted around NP44 and they all struggle making phone calls as they keep dropping out, it’s not something new it’s an ongoing issue. I’d change if I wasn’t tied in and I think you’ll find other would too if they could. So frustrating

  • sarlpar Sarah (@sarlpar) reported from Henllys, Wales

    @O2 your coverage in the Cwmbran area NP44 is shocking, no end of people on O2 post about the poor signal especially around the Llanyrafon and Henllys/TyCanol area. When we ask about if there are any signal issues we’re told there’s not, Vodafone, EE and 3 work prefect. 😖

  • BigDogWrestler Super Blue Eye Dog (@BigDogWrestler) reported from Cardiff, Wales

    How can @O2 sponsor the World's most popular concert venue as in @TheO2 but can't give me a decent signal for 50% of my day?

  • bigjeans68 Eugene O’Carroll (@bigjeans68) reported from Langstone, Wales

    Shocking signal today on o2 postcode NP18 1NF @O2 @mrsclart

  • uncriticalsimon Simon 💉💉💉🐉 (@uncriticalsimon) reported from Newport, Wales

    @jasonmackenzie @O2 OK I once had trouble with EE (not for the mobile service but when I switched to broadband), it got so bad that I decided to go back to Sky. (NB now with TalkTalk, also not great for customer service but OK if nothing goes wrong.)

  • BigDogWrestler 🌈 Champ (@BigDogWrestler) reported from Cwmbran Central, Wales

    @O2 why is my signal often very poor and I mean often and very very poor?

  • stuomac88 Stuart Maclean (@stuomac88) reported from Abertillery, Wales

    @O2 supposed to have had a bill credit applied to my account due to mast issues. Can you check this for me as still not showing on my o2?

  • cymboi MH 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈🇪🇺 #yescymru (@cymboi) reported from Victoria, Wales

    @O2 How is that great value for a customer, when a sim only package is £30, yet its £35 when you purchase it with a phone?

  • Taxiboi3583 Adam Smith #BlackLivesMatter (@Taxiboi3583) reported from Beechwood, Wales

    @O2 Totally ignored my actual question, do I get a rebate on my bill if I experience technical issues?

  • Daniel_Lyddon Daniel Lyddon (@Daniel_Lyddon) reported from Cardiff, Wales

    (4/4) ...as being the fault of an automated system, without any recompense or any attempt to suggest that they can improve, is horrifying. I feel almost constantly threatened, intimidated, and abused by @O2 due to an issue that they caused, and they are making no attempt to fix.

  • Daniel_Lyddon Daniel Lyddon (@Daniel_Lyddon) reported from Cardiff, Wales

    (2/4) ...from @o2 dated TWO DAYS after the issue was, I was told, cleared up. A call to #O2 #AccessForYou this afternoon shows the issue is cleared up and the letters are auto-generated because payments can take up to 48hrs to register with O2...

  • Daniel_Lyddon Daniel Lyddon (@Daniel_Lyddon) reported from Cardiff, Wales

    (1/4) Not a week after I was horrifically abused by an @o2 #CustomerServices agent, and even after I settled the payment issue (ongoing problems with #O2 automated systems since last Aug/Sep) that very day, I have today received three consecutive threatening/#legal letters...

  • Daniel_Lyddon Daniel Lyddon (@Daniel_Lyddon) reported from Cardiff, Wales

    30 mins on hold to @O2 customer services, spoke to an agent who has now put me on hold to speak to transfer me to #CustomerServices...so God knows who the hell I got through to 🙄😡 #FirstWorldProblems

  • Daniel_Lyddon Daniel Lyddon (@Daniel_Lyddon) reported from Cardiff, Wales

    If it wasn't for all the free benefits I got with @O2 Priority, I'd ditch them. Their #CustomerService is abysmal. It's like being in some weird kind of abusive relationship: "we'll treat you like **** but give you lots of free stuff so you'll want to stay with us" 🙄😡

  • Lea_May_ Lea French (@Lea_May_) reported from Cardiff, Wales

    @O2 don't recommend upgrading with o2. Terrible service, can't speak to anyone on the phone and waited for over a week for my delivery that was due on Monday!

  • SamHallWales Sam Hall 🏴󠁧󠁢󠁷󠁬󠁳󠁿🐾🐾🌈 (@SamHallWales) reported from Cwmbran Central, Wales

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ziolm33 Mateusz Ziolkowski (@ziolm33) reported

    @O2 Why is your network in the south coast so bad. Used o2 for nearly 15 years now. Litrley bought data from another provider to post this. As couldn't access X on your network but somehow other provider allowed me straight away. Give me a reason to stay or I'm done👋

  • ShirleyNzeh The Real Lady Shirl 👑 (@ShirleyNzeh) reported

    @virginmedia is the prime example of poor customer outcomes. Following their systems migration with @O2, they are issuing bills they cannot explain and charges for 'unreturned' equipment that has been returned. All this, while over relying on #ChatBots and operating process that leave them unable to verify customers based on data viewable within the customers' dashboards. How?! This reminds me the issue with the #PostOffice. Save yourself the hassle and find another provider. #VirginMediaI are useless and will frustrate you!

  • GlennGerits Dutchy.in.london (@GlennGerits) reported

    @O2 again waisted 2hours of my day on the phone! Why are you so incompetent of helping a high paying customer??? #disgrace

  • sgbett_614 sgbett (@sgbett_614) reported

    @O2 can you tell me where the option is? I can't find it. I am happy to look stupid! :)

  • bodge4uk Rob Lewis (@bodge4uk) reported

    Just been implied to me by @O2 customer “care” chat that engineers are working on small town signal issues. 🤬 are they! Pay for a data package but unable to use it and told “you don’t use much” NO WONDER! Then you tell me use WiFi. What’s the point in buying data? Sort it out!!!

  • Rachel_Coombs Rachel (@Rachel_Coombs) reported

    @O2 does o2 not work in Brighton?? No signal all day. Phone claims I have 5G but no internet. No o2 WiFi hotspots to connect to. Finally have connected to WiFi in cafe.

  • w0tts w0tts - Follow @gamefoliogg (@w0tts) reported

    @O2 you guys really need to look at your customer support, absolutely awful. Moved around to 3 different chats, I call your call centre and all you can hear is about a thousand people in the background, shouting, cars beeping going past the office.. what the hell is going on

  • Miss_Rhi_Rhi Rhian (@Miss_Rhi_Rhi) reported

    @O2 Hi. I need help logging into my account so I can update my email address. I no longer have access to that email account but can 2FA via my phone. What do I need to do as each time I try and login it send a link to the account I can't access. Thanks

  • graeuk Graham Martin (@graeuk) reported

    @O2 @giffgaff I'm on the Eurostar travelling back from Belgium. Signal tremendous all the way 5G /4G on Orange-B / Orange-F until I get to the UK when it keeps dropping and I get loading icons. Why in 2025 can't the UK have reliable signal throughout the country?

  • __d4nedison DAN 🍂 (@__d4nedison) reported

    Never been more disappointed and frustrated with a phone upgrade process than I have with @O2. About to call them for the MILLIONTH time and spend TOO long on the phone to sort out problems they've caused.