O2 Outage Report in Alway, Newport, Wales
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Alway, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Alway and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (55%)
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Internet (23%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map Near Alway, Newport, Wales
The most recent O2 outage reports came from the following cities: Newport, Cwmbran, Cardiff and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cwmbran |
Phone | |
| Cwmbran |
Phone | |
| Cwmbran |
Phone | |
| Cwmbran |
Phone | |
| Cwmbran |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Alway, Wales
Latest outage, problems and issue reports in Alway and nearby locations:
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susan denner
(@DennerSusan) reported
from
Cardiff, Wales
@O2 Customer service shocking! No service on phone since 24th May, SIX calls made to your call centre to resolve issue - now being told to wait for
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S H A N I C E
(@flowersshanice) reported
from
Cardiff, Wales
@O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...
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S T Jones
(@STJonesx) reported
from
Alway, Wales
When you’ve not been able to make any calls or texts whilst at home for the last 2 weeks as your phone is constantly on no service! 😡😡 take your time resolving this issue @O2 !!!!!!!!!!!!!
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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S T Jones
(@STJonesx) reported
from
Alway, Wales
Hi @O2 as you’re aware I’ve been on no service now for over 3 weeks, any updates yet or? Or do I just continue to pay £60 a month for a phone I can’t use unless I leave my house ?? If someone with a brain cell can get in contact that would be fab 👍🏻
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 Glad it wasn’t just me - No signal anywhere near the ground
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Court✨
(@courttttxxo) reported
from
Avonmouth, England
Why does @O2 make it impossible to end your contract with them? I don’t need airtime on my iPad anymore & it’s been paid off for like a year but for the life of me I can’t cancel it anyway 🥴
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder
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gareth bird
(@Garethbird85) reported
from
Newport, Wales
@O2 can someone from customer service contact me please
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S T Jones
(@STJonesx) reported
from
Alway, Wales
3rd week of no signal and @O2 in absolute NO rush to fix the issue. Can’t wait to cancel my contract this week 🥳
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.
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Hayley
(@Hayeley) reported
from
Cwmbran Central, Wales
@O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks
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👑Immy👑
(@ImogensMind) reported
from
Blackwood, Wales
@O2 my friends phone network has completely gone down all day, they can’t call anyone including yourselves. Please suggest what they should do?
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 @WBA Been horrendous for weeks - Can’t complete a call without having to call back numerous times - BS3 probably the worst of them all but M4 corridor from Cardiff to Bristol is a close second
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Peter Williams
(@meribelman) reported
from
Penarth, Wales
@virginmedia I would happily self serve online, via a browser or app, as you incessantly encourage me to do, but when the page says “oops something went wrong, we’re unable to change your package online”, its very frustrating. @O2 will help you soon!
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Eddy 🏴
(@ChrisEddy_7) reported
from
Cardiff, Wales
It’s come to something when you can get 4 bars of 4G signal walking between Benidorm and Albir in Spain but can’t even get 3 bars of 3G signal in Cwmbran South Wales 👀 @o2
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Divya
(@divyaparikh_) reported
from
Cardiff, Wales
@O2 Thanks for all the help @O2! Just got a call saying matter has been resolved.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ronald Pierce
(@RCPierce0927) reported
@andeejinx @O2 It really feels like an employee is doing something shady. I was having a productive, helpful exchange until I suddenly had a new service rep and he was clueless. Then he hung up on me saying he didn’t know what I was talking about.
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✯ Franco سروش Sánchez ♕
(@FrancoS4nchez) reported
WHAT THE F is going on with @O2 network & @virginmedia home broadband. BOTH have been **** for 3months now. FFS😤 Getting pissed off! WTF AM I PAYING FOR? #O2 #VirginMedia Never got my 3 WiFi Boosters from #Virgin either! I receive NOWHERE NEAR “Gig1 Fibre Broadband” as promised
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Kelly Bliss
(@KellyJBliss) reported
@O2 I’ve got no phone signal this morning. Only Wi-Fi. Have you deactivated my SIM card before my new one has arrived??
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David Potts
(@davidpotts) reported
Tried to connect to a @O2 Wi-Fi hotspot tonight where they promise to send you a code by text so you can join. Tried to resend the text 15-20 times and never received a single code. Still haven’t. #Poor
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P Maple
(@harrysmaple97) reported
@O2 I would have thought you’d take the matter of your complaints team much more seriously than pass the buck. Looks like I will be moving providers to someone with better customer service
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P Maple
(@harrysmaple97) reported
@O2 6 days and issue still not resolved. Been a customer for 20 years and have been treated like dirt under your shoe the last week
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Ronald Pierce
(@RCPierce0927) reported
@O2 how is your service this bad?!
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Dinz
(@dinsy) reported
@swtrains_watch @O2 I would prefer they just bin Wi-Fi totally rather than pretend they actually have a service - first world problem but irks me. Spend the money on something else instead .
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P Maple
(@harrysmaple97) reported
@O2 why are all your complaints team so USELESS! NONE of them know how to look into a complaint including managers. All just avoid the actual issue and end the chat when the conversation gets hard ends the conversation. Customer for 17 years thinking of leaving
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SIMON WELSH
(@CLEVERCLOGS_SI) reported
@EE I was told by the upgrade team after 12 years of being loyal to you . You cannot offer me a deal on my upgrade ! Shame you will lose me as customer now to @O2