O2 Outage in Redruth, Cornwall, England

Waiting outside one of your shops 2 people are there I was told I was next and the last customer left 15 mins ago , great customer service @O2

@O2 hi, question. I want to do a number change. The online help says to ring customer services but customer services says it’s only dealing with lost/ stolen phones or cancellations/new business, and everything else is online. What would you recommend?

Trying to get help from @O2 is a nightmare. My number porting should have been done on Thursday but hasn’t and can’t get hold of anyone to speak to!

O2 appears to be down. #truro #cornwall @O2

@O2 you really ought to know about #Neurodiversity your automated voice asking people to say in a few words what they are calling about totally EXCLUDES people on the #spectrum - visual processors. Best to give numbers for departments to include all types of customer. #inclusive

@bleddyn123 @O2 I’m paying £100.00 for the phone/contract a month 😳 can’t be any worse I’m looking at new service providers tomorrow

@lewbrwn @O2 Potty they don't repair 4g masts, mine down for two months!

@O2 on January 14th i cancelled my contract with O2 and asked for PUK code, iv been unable to use any other sim as my phone needs to be unlocked and the code i keep getting doesnt work so im now waiting on a master code, i can msg you my details and so you can have a look at account

@O2 Ahh thanks but that still doesn't help with my problem. The worse thing is I've been a customer for over a year now and pay £100 at least every month. Think a change of supplier is needed asap. #broadbanddeals please.

@O2 went with o2 because you advertised you still work in Europe, just arrived in Ireland, no data. Not happy! Can someone help please?

What is the point in paying £40 a month to @O2 when you're constantly having to reset your phone to get any signal for about 10 mins?? And they're supposed to be the best network....ok

@O2 I can’t seem to send texts to anyone but can receive them? I’ve already checked the network online and it says my area is fine.

@DizzyDevil79 @O2 Can’t do that, they didn’t cause this problem.

@O2 what is wrong with the service in bb2 Blackburn area? All day the data is on and off mostly off!!?

@O2 Yes I have looked and rang up and it is a mistake on your guys end which has ended up with me now paying £139 and not having the added amount back in my back account absolutely shocking service has so much trouble with you lot since April it's a joke

@O2 I think it's safe to say 15 years of loyalty was for nothing. The disappointment I have in this company over the past 2 weeks with nobody able to help everybody advising me please give us more time we need more time

@O2 I called customer service today to inform you the previous tenant left 2 years ago, but was told only the O2 customer can stop the letters and I had to just keep putting them in the bin 😳

@O2 emergency calls only in Preston. Losing money cus of this