O2 Outage Report in Cradley, Dudley, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Cradley, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cradley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (50%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Cradley, Dudley, England
The most recent O2 outage reports came from the following cities: Walsall, Birmingham, Oldbury, Dudley, Wolverhampton, Kidderminster and Tipton.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall |
Phone | |
| Birmingham |
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| Oldbury |
Phone | |
| Dudley |
Phone | |
| Birmingham |
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| Oldbury |
Phone |
Community Discussion
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O2 Issues Reports Near Cradley, England
Latest outage, problems and issue reports in Cradley and nearby locations:
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@O2 Getting very close to the point of cancelling my order. The port has failed and I have no service. Cannot get through to your support as there are no agents available. No reply to FB message since 9 am. The clock is ticking...
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Crystalcraft Andy
(@Crystalcraftand) reported
from
Dudley, England
@O2 so Im looking to upgrade my phone. Problem is, the elements of my pay monthly plan are now split and out of sync. Virgin Handset is now mine but 20 months left on O2 airtime plan. I cant cancel my O2 plan in order to start again (it wont let me change tariffs for 20 months)
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Mimii Hatun |Y| aka Ms Begum
(@hijabiexplorer) reported
from
Birmingham, England
Typical of @o2 for not cancelling my line when I a called in during the cooling off period to cancel the contract. #Thieves
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Evan Davis
(@EvanD) reported
from
Solihull, England
@O2 That looks like an Apple device. #Alexa won’t help you there. #Siri might.
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@O2 After spending 6 hours trying to get hold of customer services, I ended up driving (and paying for parking) to go to one of your shops to get a sim swap. This apparently the only to get service working. Not the best of starts.
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ҍҽɾղíҽҍɑԹՏ ♏
(@berniebaps101) reported
from
Birmingham, England
@O2 I have £45 left to pay on my device, if I pay that can I then cancel the contract as I don't use the sim?
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Adam
(@Caina07Adam) reported
from
Wychbold, England
@O2 hello there I’m having trouble using my cinema voucher I pressed redeem just but didn’t see the date for which Monday I’m to use it on, can you help?
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@o2 why is your service unusable in areas that your map says has good coverage? No backhaul bandwidth? B90 4AJ poor outside nothing inside. B13 0UR poor inside. Intermittent connectivity in spite of reasonable signal. Three works perfectly onside and out.
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Tracey_Devina
(@Tracey_Devina) reported
from
West Bromwich, England
@O2 I’m at home for the next 5+ days with covid, my data’s gone, I followed up a text I received to say up my data… it starts on Friday - what’s the actual point. Can you help now, when it matters?!
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batgirl
(@amanmarway) reported
from
West Bromwich, England
@O2 have still not processed a refund from March/April (despite being promised at the time I wouldn’t even be overcharged and my account had already been credited) Two weeks ago I was told payment would be with me in 5 days but I’m chasing ONCE AGAIN Atrocious customer service
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Gish Abeyratne
(@GoGishiGoGo) reported
from
Birmingham, England
@O2 Device is damaged. Your website and app are as clear as mud about repairs and replacements. I'm on hold waiting for an advisor to be available (20 minutes elapsed). Can you help me out?
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Ketan Surti
(@DirtySurti) reported
from
Dickens Heath, England
@O2 your service is terrible and I haven't even fully moved over from my current provider. Managed to move 2 sims across but struggling with two more. Keep getting a declined, then your customer service team call saying can see incomplete order but then cut me off !
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Steve Jones
(@StevoJones1984) reported
from
West Bromwich, England
I seriously can't wait to get off @O2. Their customer service has been top notch, but the signal is beyond a joke.
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Follow Poor Shamir Claimant Ali Entrapment
(@MuslimShamir) reported
from
Birmingham, England
@O2 Answer the phone. Is your phone not working ? Is it a desk phone or mobile you using ?
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han
(@Hannahbreenx) reported
from
Bromsgrove, England
@O2 I haven’t had any signal in my own home for 2 weeks and when I check online it says there won’t be an update until the 10th of June. How is that acceptable for a paying customer? I’ve missed an extremely important medical call back because they can’t get through to me
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Roger Leitch
(@notdodgy) reported
from
Solihull, England
@O2 just changing to O2 as I opted for deal with Virgin. Disappointed with how poor your coverage is locally in the B90 area. Where I had over 200mbits 5G with three, I am now lucky to get 20mbits with O2. Do you have plans to improve your network? Have I made a mistake?
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Paul Berry
(@paulberry2303) reported
from
Wolverhampton, England
@O2 I have today received another letter telling me the phone is blocked. I don’t have an O2 phone. I have never had an O2 phone. I don’t owe any money. I know you are looking at it but surely you can put a block on correspondence while you do?
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Gish Abeyratne
(@GoGishiGoGo) reported
from
Birmingham, England
@O2 customer service nailing it once again! Information on the website is about as useful as having a third armpit, and then you call and the automated system cuts you off. Bravo you feckless morons 👏 🙄
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Gordé 🥚
(@ReissOmari) reported
from
Birmingham, England
I’ve just been in to the @O2 store to get a new sim, fantastic service in store, however, I was shocked to find my contract has gone up £6 since October? How does that work??
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Rachele
(@_Rachele_) reported
from
Birmingham, England
Help @O2 - I want to upgrade to the Huawei P30 Pro but it says it's not in stock. Will it ever be or can we not get Huawei anymore?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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bel
(@BelAppelbe) reported
O2 has the worst customer service. I’ve spent 2 hours speaking to various colleagues today, cut off 3 times, handed over twice with no information shared & still left waiting whilst your colleagues “speak to another member of the team to discuss my account”. Please sort it @O2
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Michel Meyers
(@Steltek) reported
@O2 What do I do when a customer of yours enters my e-mail address as theirs and I get 11 e-mails from you regarding an account that is not mine? Your live chat is asking me to verify my birth date and billing address. I'm not a customer of yours, how am I supposed to do that?!
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bigjimmyshef
(@jamesma1985) reported
@virginmedia @O2 Is this why broadband in Sheffield is so terrible lately??? If not what’s going on? Awful service currently
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Kristofor Drummond
(@ToffaDrummond) reported
@O2 having a real problem here. Returned a device and have tracking info to say it’s delivered. Your call centre want me to chase it with your parcel handling company? Contract was cancelled within 14 days and you’ve still debited my account. Please help!
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the Real Mike 🧊
(@UKtodayUK) reported
When the lockdown started I had nofurlough and no income for 8-weeks, everybody I have direct debits with etc helped me while I sorted my money out, that is everybody was helpful except for @O2 who said on their website they would help but you could not get thru to them.
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Rob Wyn Jones
(@robwynjones) reported
O2 don't care about customers! Waited on the phone 1 hour and talked to 2 customer advisors to be fobbed off! @O2 going downhill and Cardiff - a capital city - can't have a functioning mobile phone mast! @vodafone share the same mast and have a responsibility here too @Ofcom
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Teeq 🇮🇳 🇵🇸
(@Teeq8) reported
@O2 I'm trying to start a chat on the app but it doesnt let you!! Such an awful app! I need proof of purchase for my samsung pro book as it's already stopped working and wont charge! Samsung need this. Can this be sorted ASAP
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Camilla Sally Louise Latham 🌸
(@CamillaLatham30) reported
Random question #appleiphone11 does anyone else have problems with brightness changing by itself. Even though I’ve turned off the setting? @O2 @AppleSupport #reallyannoying does it every day and only had the phone not that long.
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Richard Hofman
(@RichardHofman33) reported
@O2 Please, why do you lock phones just to your O2 network without the consent of the customer? I had asked for unlocking my phone but it's about 1 week already and there is nothing done and no message from your company when that unlocking will be done.The chat room doesn't work
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Giuseppe
(@giuseppecorate1) reported
@O2 hi what's going on with 5g in E7 9DZ postcode? I can hardly get an H as speed. No Internet on my phone and it's been bad for few days.