O2 Outage in Arreton, Isle of Wight, England

@O2 It’s everywhere in Portsmouth. I had this exact same problem when I lived here. As soon as I get to Havant, my phone is slow, takes forever to call out to anyone, phone doesn’t ring when people call me, internet is rubbish.

@O2 I have been into my local branch who have looked into this and was told ‘it does seem a bit much... you just need to pay’. Very unhelpful customer service im afraid to say

@ethan_winter @O2 I pay £60 a month and can never use any of my data either🙃🙃🙃🙃

@O2 literally the worst coverage going, get 4G and full bars in Portsmouth area but takes an age to load anything, 4 family phones on this network with same problem, will be moving all of these to another network. I swear they just sell more phones without the bandwidth to cope

@O2 Just been to store to upgrade 2 phones. Given price £10 a month each dearer than competitor. Not willing to match. How to lose a customer of 26 years in one easy lesson. Not good business. Even my insurers will negotiate to keep the good business of an easy customer.

@O2 I'm on holiday. Mainly use wi-fi at home. Never use my data, text or minutes allowance. I only need data when I am away with no hotel access to internet. Carrying forward allowances should be available.

@O2 absolutely absurd and disgraceful customer service. A small £15 debt becomes £41 in two months which now I cannot even pay through debt collection.

@O2 thanks - signal now back and all my messages company coming through 🙄

@O2 your service is a joke

I assume we’re not paying a full months bill this month then @O2! Off until 23rd Feb with no warning of an outage! Your service is woeful!

@O2 Yes I have email & text. It's been horrible not texting or calling , don't expect it when we only had this before Xmas, .

So @O2 today I’ve had 3 separate order emails all telling me my order is on its way, all with separate reference numbers, all of which say “no result found”!! not to mention you’ve already changed my tariff over!! What is going on! Such awful customer service! 😒

@jamesmooreactor @O2 Switch to Vodafone James. Now watch as that network goes down 😂😂😂

@O2 Try calling the number then maybe sack the ceo an give some one like me a job I’ll have the network back up an running by 5am

@Blaze99006644 @O2 Well just about 4g still down tho

@ThreeUK @O2 Hey Three don’t get cocky! Your network is crap aswell. 4G barely works and 3G sometimes disconnects too!

@O2 my phone has a full Signal 🦅👍👍👍

@thatRobster @O2 Well the fact you need help is NOT news 😘

@allthingsbeach @O2 @EE It’s good the only problem area for me is Cowes sea front

@O2 after nearly 30 minutes to customer service I’ve had to hang up, you are either employing the wrong people, not training them, or you don’t care. I have 3 contracts with you. Not a happy customer #O2 #poorservice

@O2 worst customer service ever! Won’t be staying with o2 after all this! So angry that I can’t even talk to someone to help - I understand the situation but this is not good enough all other companies still have customer services! Its not good enough 😡😒

@O2 i have been trying to pay a final bill of £8 for my father but cant online now or on his app as 02 service cancelled have tried 4 different numbers to call but none give an option to pay bill he has received an email to say further charges will be added please supply number

@The_Mark_Morris @VodafoneUK @O2 Still waiting the worst service I have had since being with them for 14 years @VodafoneUK anyone in 🤣🙄

@AshmalJames @VodafoneUK Good luck mate they’re awful I’ve switched my phone to @O2 I’ll get my Apple Watch with them to

@O2 Saturday tomorrow and I started this complaint on Tuesday. All I have received is tell us your name on the account and your number. Duly done but that is as as I have got. I thought O2 was a phone company. I am shielding so I qualify for an answer, maybe.

@O2 No issues. It was saying experiencing high demand then seems to have swallowed the code so it won't work anymore.

@O2 The first time I used it, it worked. Last week it didn't so i got frustrated and didn't order. I said i wanna try again today. Still not working

@O2 there are no contact phone numbers on your website, only a chat bot! I would prefer to speak to a person. Please help

@O2, Hi there, the code for Ubereats doesn't work.

@O2, Hi there, I used the Fri Uber code Treat £10 off one order when you spend £12 or more My order was £13.99 Prom -£10 Service fee £1.40 Tip £1 I was changed £6.39 I believe l should get a refund of £1.40