O2 Outage in Fareham, Hampshire, England

Seems @O2 is having issues in Portsmouth today.

@O2 I’d stand better chance if I got 2 plastic cups and a long run of hairy string of getting a signal where I live than O2

@O2 I've been trying to cancel my phone insurance but keep going round in circles on your website- help a brother out please 🙏

Wtf @O2 has somehow turned on my adult content filter without me asking too. Not happy about this

Don’t even have my WiFi on at home no more cos @bt_uk are so crap and that’s fine until I realise I’m with @O2 who are even worse

Please help me @O2 I’m trying to pay my handset #bill, I called 202 with no help, I don’t have the handset to hand as its with my parents in 🏴󠁧󠁢󠁷󠁬󠁳󠁿 #caerphillylockdown 🙏🏻

@O2 I need help keeping my number having recently switched to you. Gave my PUK but given a new number anyway. Can’t seem to access help via phone, website, messaging service or app. Please assist / advise!

@O2 @kevp1910 Same nonsense response I'm getting from @easyJet, Kev. On hold for two hours and nobody answering calls. It seems the bigger the company, the worse their customer service is.

@O2 Hello. I have tried to access chat but all agents busy. Since yesterday, I have had no data on my phone. I have tried to turn phone on and off and it is still not working! Can this be looked into, after all O2 are number 1 for loyalty definitely not customer service...🙄

@O2 Hello. I have tried to access chat but all agents busy. Since yesterday, I have had no data on my phone. I have tried to turn phone on and off and it is still not working! Can this be looked into, after all O2 are number 1 for customer service...🙄

@O2 It’s everywhere in Portsmouth. I had this exact same problem when I lived here. As soon as I get to Havant, my phone is slow, takes forever to call out to anyone, phone doesn’t ring when people call me, internet is rubbish.

Internet is messing me around. Not sure if its wifi @virginmedia or phone company @O2. It can take up to 3 days to get any notifications HELP PLEASE.

@O2 Terrible coverage & service lately. Im in Havent & not even any signal to make a call.

@O2 I have been into my local branch who have looked into this and was told ‘it does seem a bit much... you just need to pay’. Very unhelpful customer service im afraid to say

@O2 Yes please! I would love to update my Samsung, and I have been an O2 customer for years! Good luck everyone!

@ethan_winter @O2 I pay £60 a month and can never use any of my data either🙃🙃🙃🙃

@O2 literally the worst coverage going, get 4G and full bars in Portsmouth area but takes an age to load anything, 4 family phones on this network with same problem, will be moving all of these to another network. I swear they just sell more phones without the bandwidth to cope

@O2 Just been to store to upgrade 2 phones. Given price £10 a month each dearer than competitor. Not willing to match. How to lose a customer of 26 years in one easy lesson. Not good business. Even my insurers will negotiate to keep the good business of an easy customer.

Given that virgin mobile use @EE's network and tesco use @O2's, it's not really fair to compare them to the other 4 for coverage #Watchdog @BBCWatchdog

absolutely SHOCKING service from @O2 during my time working in Southampton. Intermittent calls, terrible 4G.. all for a ‘service’ I’m paying EXTORTIONATE amounts for! I need my phone for work purposes and haven’t been able to use it!.. 😡

@O2 Help! I’ve got a sim only contract with you and tried to change tariff for more mins but selected the wrong one. I clicked on ‘cancel tariff change’ and got a message to say the cancellation had been requested. How long do I need to wait before I can make the change? Thanks!

@O2 why is no one taking calls? Been phoning all day!! Poor poor service!

Makes me physically sick how awful @O2 actually are. Never ever ever again

Hi @O2 I've been having problems with my 4G for the last couple of weeks. Not really happy with this considering the amount I pay each month and how long I've been a customer. When can I expect this issue to be sorted?

Anyone else on @O2 & having problems with 4G & 5G can’t do anything..

@O2 trying to recall why I'm still with a company that has no human contacts available for customer service!

@O2 @TelefonicaUK an o2 customer called wish to speak to a manager regarding the poor service he getting and to resolve any issue he had with o2 but no one assisted.O2 manager Kate refuse to speak to customer agent informed customer to speak to manager will have to be on Sunday

@O2 Yeh done all those, many times. Been a customer for nearly 10 years but it’s just a waste of money.

@Brendan_O2 @O2 an o2 customer call o2 wish to speak to a manager regarding the poor service he getting and to resolve any issue he had with o2 but no one assisted. O2 manager Kate refuse to speak to customer agent informed customer to speak to manager will have to be on Sunday

@O2 Been put through to retentions... waiting another 10mins, my bill is already due and don't want to put phone down!